Shannon S Atlassian Team

Hello Daryl, Thank you for following-up with this feedback! I assume you may be referring to the new navigation as discussed on the page New navigation and Home are coming to Confluence Cloud? If so, you can disable the new navigation from your user menu: To answer your second question about line spacing, it's not possible…

Hello @Neo Bradley! Thank you for raising this with us. I went ahead and created a ticket for you with the support team, so we can remove that long-running task. The team will be following-up with you in order to resolve the issue. Take care, and let me know if you have any trouble or questions! Regards, Shannon

Hello Francisco, Welcome to Atlassian Community. It's nice to have you join us! There's a discussion on an older thread about how to do this, including to download the content: * confluence pages - get attached files via REST API For the Cloud Confluence documentation on managing attachments via REST API, have a look…

Hello Kenny, Thank you for reporting this issue to us. It appears this could be related to the following bug: * CONFCLOUD-58506 JWT token expiring for images on Media Server A linked bug says that there's a workaround that the Cloud Support Team can apply to your site. It requires a support ticket so we can request access…

Hi Felix, Thank you for confirming. I'm getting in touch with the Confluence server GDPR team, let me see what I can find out for you! Shannon

Hi Umit, Thank you for providing that screenshot and the example of the script. Can you let me know what search bar that is? The Confluence search bar looks like this: The example you sent me doesn't look familiar. Can you let me know where within Confluence I should go to replicate your issue? By the way, this past…

Hello @Dominick Lusti and @Chris van Daele, I've had a look, and it appears that there's a bug that has been reported for this, in which Meeting Notes templates cannot be edited. At the moment, it is high priority: * CONFCLOUD-69646 Meeting notes template cannot be edited At this time, we are assessing the issue, so please…

Hi Randy, Welcome to the Community, and thanks for following-up. I'm not familiar with Zoho myself, and it seems that our community may not be either. I recommend using the links to Zoho's community that I shared with Lutfiyya. They would best be able to tell you how you can do that within Zoho. Shannon

Hi Umit, Welcome to Atlassian Community. It's nice to have you join us! Could you show me the example of the script you're trying to run? What is the expected behavior rather than it executing the script? I'd like to test this myself so I can confirm with you and let you know if there's anything you need to enable in your…

@Виталий Турченко, My deepest apologies for the delay. I've gathered the information so far and raised a support ticket in your name. I will be watching the case to see what we can find out. The log files you originally attached here are now expired. Could you obtain a copy of your Support Zip that you mentioned earlier,…

Hi Irene, Thank you for following-up on the question about this, and welcome to Atlassian community. In this case, it seems that the data is indeed not being saved, but we will still need to look at your site to know more about that. For that, you will need to present the issue to your site admin so they can report the…

Hello Serge, Thank you for reporting this issue to us! I'm testing this on my own Cloud site, but I'm not able to replicate the same issue. Do you know if the other users on your Cloud site are having the same issue? I would recommend bringing this to one of your site admins. They'll be able to take a look at this and they…

Hello Dominick, Welcome to Atlassian Community. It's nice to have you join us! It's not possible to edit Blueprints in Confluence, so I believe you may be editing one of the templates associated with a Blueprint. Could you let me know which template you're attempting to edit? Are you able to edit other templates or create…

Hello Ewa, Welcome to Atlassian Community. It's nice to meet you! I would recommend that you stop Confluence, and try clearing the plugins cache manually. Then you can start up Confluence again, and see if the issue persists. If it does, have a look at your Confluence Server logs. For information on how to find those on…

Hi Leandro, Thank you for following-up on this thread, and welcome to the Atlassian Community! You'll need to ask your site administrator raise a ticket with the Cloud Support team. We'll be able to check that the legacy editor is enabled on your site, and if not, get it enabled for them. Let me know if your administrator…

Hi Henrik, I see from the support case that you've run into the following the bug: * CONFCLOUD-66520 Include Page macro ignores width setting and displays content in old editor style The bug is currently open as we are still gathering information on the scope and a fix. As soon as there is more detailed information, you'll…

Hi Felix, Thank you for your patience. For the remaining cookies, it could be that a few of them are outdated. Can you let me know exactly which version of Confluence you're working with? Regards, Shannon

Hello Pierre! I've been following the case that I created for you. It appears the issue you were having both accessing your site and raising a ticket in our support system was due to a change that one of your administrators made during an open support ticket with another one of my colleagues. The loss of access appears to…

Hallo Jan, (English translation available below.) Het spijt mij om te horen dat u problemen ondervind bij het gebruik van onze Support Portal. Officieel, is onze Support Service beschikbaar in de volgende talen: * Engels * Japans * Portugees Echter, we ondersteunen vertalingen in 22 talen, volgens onze Atlassian…

Hello Felix, I'm so sorry about that. I found specifics about one of those cookies, but not all of them yet: * atlassian-analytics.confluence - Used for statistics only, in order to store statistics about Confluence usage (for the Analytics feature). I believe the .lock file is probably a version of that cookie. The others…

Hi Pierre, Thank you for bringing this up to us. I'm not sure why you would not be able to raise a ticket via that portal, since it appears that you have an account type which covers support, and you're listed as a primary contact. I'm creating a support ticket for you right now, and I'll use your account email for that.…

Hi Henrik, Thank you for the follow-up! I'll be watching that case. Take care, Shannon

Hi Henrik, Thank you for reporting this. It looks like a slightly different but related issue. In Matt's case, they just noticed that purple was a new color where on the old editor it was showing in grey. In your case, both the included page and the page containing the include macro are on the new editor, is that right? It…

Hello @chris, I am deeply sorry for the runaround you've been getting with this issue. I've done some investigation, and I can understand the problem now. Our Support Offerings allow for any administrators of a Cloud site (Standard plan or better) to use the Support Portal. Non-administrative users and Cloud Free users…

Hello @Olga Gutman, Welcome to Atlassian Community. It's nice to meet you. I haven't run into an issue like that before where the content in the editor wasn't published with the page. I would recommend that you get in touch with your Confluence administrator. They will be able to have a look at your page and its history,…

Hello Sarin, Welcome to Atlassian Community. It's nice to meet you. From what I understand, you shared a link to a draft of your unpublished Confluence page, is that right? From what I gather, people who access the draft using the link you sent them aren't seeing your latest draft, but the draft from the day before…

Hello Jose, Thank you for raising this with us and welcome to Atlassian Community! It's nice to meet you. I recommend reviewing Adding or Removing Page restrictions. Note that view restrictions can be inherited by parent pages, so even if you give a child page the proper restrictions, if a parent page is prohibiting view…

Hi Chris, Thanks for contacting us about this. It's a bit more difficult than going to one place because it depends on individual permissions and also group permissions, and a user could be in multiple groups. When a one of your users log in, they can go to the Spaces menu in the sidebar, and they'll be able to see all the…

Thank you for confirming that with me @Виталий Турченко. Would it be alright with you if I raise a ticket in your name? I'd like to have support get a look at your logs because this is more complicated than we'd be able to solve over Community. Regards, Shannon

Hello Dora, Welcome to Atlassian Community. It's nice to meet you! It's not possible to sort your pages based on most viewed, or to see the most popular pages. There's a feature request below that would allow for a macro to display this information, so I would recommend voting for it if it's something like you'd like to…