Shannon S Atlassian Team

Hello Ashwini, Thank you for raising this with us. We'll want to take a look at your Confluence site logs in order to know why that import is failing. I see that you've already gotten in touch with our Cloud Support team, and my colleague is currently assisting you with this issue. Once you're able to resolve that case,…

Hi @PK_KP, I assume you've found a solution to this already, but if not, the documentation on how to bulk-delete groups in SQL for Confluence also has a script to locate empty groups: * How to remove groups from Confluence via the database Check under Section 1: Check to see if the group(s) is safe to delete for that…

Hello Jim, The documentation for the official Google Drive for Confluence app can be found below: * Google Drive Macros This page will show you how you can embed Google Docs, Sheets, and Slides into your Confluence pages. This works with your individual account; you don't need a separate add-on for that. To add a Google…

Hi Sergey, Thank you for letting me know that. Was the IT staff able to fix it, or did it just go away on its own? If they fixed it, do you happen to know what they did, in case anyone else needs to report the same to their IT team? Shannon

You're welcome, Michael! Shannon

Hi Prasad, Thank you for pinging me on this. Unfortunately, I'm mostly a Confluence engineer and I'm really not familiar with linking Jenkins and Jira, but I found some threads that might help you: * How to get consumer key and secret key * How to get consumer key for jira Oauth1 Have a look at that, and see if it helps!…

Hi Shenice, Thank you for confirming. I see you have four different Cloud sites associated with your account. Can you confirm that you can replicate the issue on all four sites? 100% of your users are encountering this issue, to your knowledge? If it's a bug in our system, we'll need to take a look at that. I see that you…

Hi Natalie, Thank you for providing those solutions from your add-ons! Hopefully it can help you, @Eli Windchy, since the built-in parameters might not be the thing you need. Shannon 

You're welcome, Jason! Hope it helped. :) Shannon

Hi Alexander, Unfortunately, Blueprints can't be copied because they aren't simply a greater version of templates, but closer to individual add-ons or modules that you install on your site. There are a few feature requests that I found that might help you with this in the future, should they be implemented: *…

Hello Sergey, Thank you for confirming that. In that case, I would recommend you work with your Confluence site admin to see why you might not be able to open the draft page. You can open up your browser console (right-click, and Inspect in Chrome) and then have a look at the Network tab in the panel that pops up. When you…

Hi Jason, Welcome to Atlassian Community. It's nice to have you join us! It's not currently possible to create a space within a space, so I believe that you are referring to a page you created within your personal space. Is that right? If so, you only need to create a new Confluence space, and then move that page into it.…

Hello @Germán Barrientos Mora, Thank you for contacting us about this. Could you tell me a few things about the problem you've experienced? * Does this happen when you are creating multiple issues at one time, or only single issues? * Are other users experiencing the same issue? * Is this with specific projects, such as…

Hi Riley, Welcome to Atlassian Community. It's nice to meet you! If your trial expired about a week ago, it's likely you're still in the cooling-off period for that add-on. This gives you an extra bit of time to decide if you want to renew the add-on. That way, you're not shut-out the day that it expires. I believe the…

Hello Kumar, Welcome to Atlassian Community. It's nice to have you join us! From the information you've provided, it sounds like you're trying to do this on Confluence Cloud. Can you confirm? If that's correct, use of basic auth without an API token has been deprecated in Cloud as of last year. You can have a look at that…

Hello Michael, Welcome to Atlassian Community. It's nice to meet you! I would recommend getting in touch with your site admin on this. Your team is on the Cloud Standard plan, which permits space admins to add restrictions on individual spaces. It may be that they inadvertently didn't include a group you're a member of, or…

Hello Shenice, Welcome to Atlassian Community. It's nice to meet you! Could you please let me know the following about your situation? * I see you have a few different Cloud sites. Could you tell me if you encounter this issue on more than one site? * Is anyone else having the same problem? * Are you not able to…

Hi Anders, You don't need to select an option here; typing LGAM:Component is enough. I've tested this by creating a duplicate page name, and when I type my original CQ:Markup, the correct page inserts after I save the macro. Can you test that and let me know if you can confirm the same? In relation to the macro settings…

Hello Alexander, Happy to help you! I'm just curious about one thing, since you said that you were creating Blueprints for each of your departments. Can you let me know if this means that you were modifying the templates that are included with the Blueprints, or if you were actually developing new Blueprints? I ask because…

Hello Sadhu, Welcome to Atlassian Community. It's nice to meet you! There might be an issue with your login or permissions for your Confluence site. You need to contact one of your site administrators with your company and they can help you. It needs to be someone with administrative access to the Confluence site for your…

Hello Craig, Welcome to Atlassian Community. It's nice to meet you! In Confluence, there's the global sidebar, and the space sidebar. If you want to know more about the differences, have a look at the page The Sidebar in our Confluence Cloud documentation. The sidebar I believe you are referring to is the space…

Hi Sergey, Can you confirm that other users on your site are having the same issue? Have you reported this to your site admin yet? I would recommend the following additional steps: * Make third party cookies are enabled. In Chrome you can do this with the following steps.* In Chrome, go to Settings, then Show Advanced…

Hi RL, It does. I know there have been a couple issues related to custom Jira fields and the Jira issues macro in the past. One, for example, is this one: * CONFCLOUD-67426 JIRA macro not working with custom fields To know for sure, we'd want to look at your Cloud site server logs when the macro doesn't load. We can do…

Hi Hesh, Thank you for confirming that. Could you show me how these names are appearing? Are they in the page content, or listed as last editor? If someone else edits the template, does it change? Take care, Shannon

Hi Eli, There are a few parameters offered on the Task Report macro documentation which I shared with you that would still be able to help you accomplish a few of those tasks. For example, if you want to be able to display the the first set of any specific tasks, you need to first tell Confluence how you want the tasks to…

Hello again, Nadine! We've now logged the bug for the issue within Cloud: * CONFCLOUD-69850 Confluence In built templates fails to get created If you're on Cloud, please vote on that request by clicking This affects my team so we can track the number of users who are affected by this bug. If you are not on Cloud, and are…

Hello, Thank you for your recommendation regarding the feature request. You can create a new feature request by going to jira.atlassian.com and click Create at the top-right. Here, you can explain your situation, and add your recommendation for how to solve it. If you end up doing that, please feel free to share here!…

Hello Nadine, Thank you again for contacting us about this. I'm following up with you here from your response on another thread, Link a decision in meeting notes to the decision log. We've been testing this on our end, since I was able to replicate it from my Cloud site, but my colleagues were not. It turns out to be…

Hello again, @Nadine Miner! I've just discovered your thread from Thursday: * Decision Log Page is not created and Shortcut isn't either I'll be following-up with you there, as we've done some further investigation on this in the meantime. Thank you for your patience! Regards, Shannon 

Hi Anders, Thank you for confirming that. I've tested this functionality on my site, and can confirm it's working as expected: Note that I did need to type the entire page name before the result came up, since it does not make a partial search. Even though the feature appears to be working, but could you clarify with me…