Shannon S Atlassian Team

Hello JUNGKEUM SHIN, Can you let us know if you recently upgraded to your current version of Confluence or made any recent changes to your system? Can you also tell us what database version you are using? Lastly, in your logs, do you happen to see any further ERROR or Caused by lines that could help us to determine the…

Hi Neil, It's not possible to edit CSS for a single page in Confluence. We have a feature request for this, however: CONFSERVER-41708. You can vote onthat issue to help us keep track of how many users would be interested in such a feature. In the meantime, my reccomendation would be to try Dan's answer on this other…

Benjamin, Great! Thank you for letting me know that! Take care and Kind Regards, Shannon

Hi Benjamin, That did help and brought me to bug CONFSERVER-44216. I can't say for sure if this is what is causing your saving issue, but it appears that in Confluence 5.10, PostgresSQL 9.6 was not yet a supported database platform. It is supported as of Confluence 6.3. My recommendation would be to first upgrade to…

Hi Benjamin, Can you confirm with which browsers you run into this error, and if you happen to be using a proxy? A few users have been able to resolve this issue by disabling Collaborative editing but I do know it tends to occur when using a proxy or firewall. Kind Regards, Shannon

Hi Nicolas, Currently you will need to type in the code you wish to use, but I have created a feature request to add the ability to drag-and-drop at CONSERVER-53149 Please let me know if you have any questions about that and feel free to provide your usage case information on that ticket. It will also help if you can add a…

Hi Leland, There is currently a feature request at CONFSERVER-52357 to be able to select the issues you wish to create when creating multiple issues from table. Otherwise it will indeed attempt to create all issues in the table. You can help out by voting for the above feature request. Thank you in advance! Let us know if…

Hi Todd, Currently Office 2016 is not supported in the Edit in Office feature, but we do have a feature request ongoing for this: CONFSERVER-38024 However, I have found a workaround on a 3rd party site that may help you with this issue. Have a look at that and see if you're able to edit your registry in order to work with…

Hi Phong, Burndown will always be for a specific Sprint, however, you could create a new board that uses the desired filter, and create a burndown based on a sprint from that board. Regarding burndown to a specific release date, this is not possible other than the burndown to the end of the sprint. Kind Regards, Shannon

Hi Rob, There is not currently a way to view a list of users who were specifically synced from Google, but I've just created a feature request for this at ID-6406. In the meantime, you can tell if an individual user was synced when you go to edit the user, and you have an option to edit in Google Apps. It should not have…

Hi Gopi, In that case, I would recommend you do the following steps, if this is a fresh install: * Stop Confluence * Remove your Confluence Home Directory. Note: The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/confluence-init.properties * Start…

Hello Andrena, The Road Map Gadget is based on versions and thus it is not possible to change the behavior to use Components instead. Let us know if you have any questions about this! Kind Regards, Shannon

Hello Graham, Can you open up Developer Tools and Network tab on Chrome and then refresh the page? Have a look on that panel in red and see if you can notice any problems with the remaining videos loading. Please feel free to share with us if it doesn't contain any private information. Kind Regards, Shannon

Hi Caleb, You can use Confluence Wiki Markup to link to a page. For example, here's what I did to get a link to work in the Expand Macro: Note, you don't see that I've done this, but you have to put {expand} after the links you list. And you can see the result here: It will not look like a link until you get out of the…

Hello Mike, Can you just confirm with us, are you referring to JIRA Connect Professional by MobilityStream, or another app? Kind Regards, Shannon

Hello Phong, The Sprint Burndown Gadget can be inserted into your JIRA Dashboard if you wish to show the Burndown for a given sprint. You also asked about version reports in the burndown, and that would be specific for the Version Report Gadget. Do let us know if you require any specific information that isn't listed on…

Hello Gopi, If it's not reading your changes then they may not have been applied completely. Can you confirm you've restarted Confluence successfully after the changes? You will also want to review Database Setup for PostgresSQL for the complete required format. Kind Regards, Shannon

Hello Gopi, You'll want to first stop the Confluence process, edit the confluence.cfg.xml file, enter your database values, and save. Then you will be able to start Confluence. Let us know if you have trouble! Kind Regards, Shannon

Hi Calen, Do you have any further details from your error that you could share with us? The part you've shared is a bit generic, so if you are able to review your logs and see if you can find a caused by line or any more specific errors, please share that with us. In addition, can you tell us if you've recently upgraded or…

Gopi, To echo what Daniel let you know, wou can follow How to find Confluence's database connection parameters for more details on how to enter your PostgreSQL connection information. You will find the properties are listed there so you know where to enter all the details. Let us know if you're having any trouble! Kind…

Hello Anna, As Daniel let you know in your JIRA question, there is a list of supported platforms for Confluence available from our site. In Confluence, we currently support 12c (Release 1). Release 2 is not yet listed. Please keep an eye on that page for when Release 2 is officially supported. Kind Regards, Shannon

Søren, Glad your issue is resolved! It's likely the indexing occurred naturally overnight, but if you ever need something manually reindexed in the future you can contact our Cloud Support team and they'll be able to help you with that! Kind Regards, Shannon

Hello Céline, If you delete versions, and empty them from the trash, they will reduce the space size. Can you clarify the issue you're having exactly with your images not displaying properly, and how it relates to your export? Kind Regards, Shannon

Hi Priyadarshini KS, You're not missing anything; this is actually a known bug in our system: CONFCLOUD-56322 There is one workaround if you have groups with fewer than 200 members, which I will assume you may not: Use the limit value up to 200 for groups with less than 200 users. There is no workaround for groups with…

Hello Kelly, You may have better luck creating a user macro for this. There's some information on another community question with the basics to do this. Unfortunately our API has changed since then, so you may need to make some tweaks there. Let us know if you have any questions about this! Kind Regards, Shannon

Hi Søren, When you go to Space Permissions, next to each of the spaces, do you see Recover Permissions listed there? * Click Recover Permissions. Text changes to Manage Permissions. * Click Manage Permissions. This then shows you the space's full permissions, and you can either add yourself to the group that has access, or…

Hi Rob, It's not currently possible, but we do have a feature request for this: ID-152 It's a long-standing feature request, and I see it had been also requested once before in another ticket: ROTP-3095 It doesn't appear to be in the upcoming roadmap, but I would recommend that you vote on it anyway and leave your feedback…

Hello, Rob! Happy to answer your questions about Google Apps sync. * Your users whose email domain is part of your Google Apps account will only be able to login via Google credentials. Therefore, it is not possible for a 3rd party to try and access the instance with the database password for those users. However, any…

Hello Varurghese! Per our Installing a Confluence Trial guide: Apple Mac isn't supported for production sites, but if you're comfortable setting up applications on your Mac from scratch, you can download the tar.gz file and follow the instructions for Installing Confluence on Linux from Archive File as the process is…

Hi Vlada, Thank you for confirming that. It appears that indeed the Content by Label macro no longer works at least as of 5.10.X according to the bug ticket CONFSERVER-43769. We can verify it worked as of 5.7. Can you confirm your Confluence version so we can see if this applies to you? Kind Regards, Shannon