Shannon S Atlassian Team

Hi Christina, You can use Developer Tools in Chrome or generate a HAR file in order to determine what actions are taking the longest. Give that a try and let us know if you have any questions. Kind Regards, Shannon

Hi Riku, You can do the following: * Update your Server ID at my.atlassian.com -or- * Attempt to correct your Server ID in the database using a database query, such as the ones outlined in this previous Community post. Let us know if you have any trouble! Kind Regards, Shannon

Hi Pedro, As you are aware, we will be turning the New Look back on starting early next week. Within Confluence, there is not a way to hide that banner within your instance as long as you have opted out of the new look. Please take this opportunity to submit your feedback to the New Look developers using the form we have…

Hi Flavio, The problem here is that it seems that you're using an email that was originated from the other Jira instance. If you look at the full headers of the email, you'll see the Jira fingerprint mentioned in the error message. The above-linked article explains where the check is coming from in the Email class. The…

Hi Sabrina, It looks like one of our Partners has the procedure for this outlined on their site: * Follow-the-sun support with JIRA Service Desk Have a read here and let us know if you have any questions about any of that. Kind Regards, Shannon

Hi Raja, It isn't possible to restore a deleted sprint, but the issues should have just been moved to the next sprint in the list, or to the backlog. They should keep their statuses. You will be able to recreate the sprint manually. Let us know if you have any trouble with this. Kind Regards, Shannon

Hi Elmar, As you suspected, User Macros are a Restricted Function in Confluence Cloud and thus not possible. If you can let us know what exactly you need Confluence to do we could help you perhaps find a 3rd party add-on that can help with this, or let you know if a feature request exists for that functionality. Kind…

Hi Tom, You could try using the HTML Macro and embed your video using this. I've seen several users successfully display their videos this way. You may just need to convert the video to another format. Have a look at this community post from the past where a similar topic was discussed. Kind Regards, Shannon

Great! Thanks for letting us know. Dave! :) Take care and do let us know if you have any trouble. Kind Regards, Shannon

Super! Thank you for confirming that :) Take care and have a pleasant rest of your week. Kind Regards, Shannon

Hi Peter, The Attachments Table Macro is part of Advanced Tables for Confluence, which is a 3rd party plugin, as I have linked above. It is an additional cost. However, you can start a free trial on it to see if it helps you accomplish what you require. I hope this is clear. Let us know if you have any questions. Kind…

Hi Pedro, You can create your support ticket from our support site. You will need to create the ticket using your primary technical contact so that we have permission to make the change in your system. Let me know if you have any trouble doing that. Kind Regards, Shannon

Hello Michal, It is not currently possible to sync more information from GSuite to Atlassian Account, but I have created a feature request for this: * ID-6437 Please vote on it to show your support for this feature and watch the ticket for any updates in the future. Kind Regards, Shannon

Hi Shankar, I'm not clear on what it is you're asking. Are you asking how to add an iFrame into a Confluence page? Or do you require something more specific? Please elaborate on what we can help you with and we'll be happy to assist. Kind Regards, Shannon

Jeremy, No worries! Thank you for letting us know! Glad to at least have a workaround in the time being. Kind Regards, Shannon

Hi Dave, To jump onto Jeremy's suggestion to use a macro, we have a suggestion for this if you could vote on it to show your support to show more than 50 likes: * CONFSERVER-37146 @Jeremy Mooiman - feel free to share your workaround on the feature request! Kind Regards, Shannon

Hi Peter, It's not possible to add columns to the file list macro but it appears the Attachments Table Macro which is part of the Advanced Tables for Confluence might help you with that. Have a look and let us know if that supports your needs. Kind Regards, Shannon

Kuldeep, What kind of integration are you looking to have between JIRA and Wordpress? If you let us know what functionality you need exactly, we can tell you how to accomplish that. Kind Regards, Shannon

Hi Demis, You'll find a lot of details on this from our Atlassian Developers site. To start, here's a brief tutorial on writing gadgets for JIRA: * Writing gadgets for JIRA Have a look at the information from that site, including the tutorial, and let us know if you have any questions. Kind Regards, Shannon

Hi Amar, Can you let me know what you mean by calls in JIRA ServiceDesk? Are you referring to the issues? If so, this is not a built-in feature, but it appears there are 3rd party add-ons that can assist with this. Currently, we do have a feature request to consider including it in future JIRA releases, so you can watch…

Hi there, Can you show us what you see in the Confluence logs when Confluence is starting? Thank you! Kind Regards, Shannon

Hi Dmitry, There's no current way to do this within the macro, but I created a feature request for it: * CONFSERVER-53436 I've discovered a few users have come up with User Macros that would allow you to display restricted pages if you would like to give that a try. Let us know if you have any trouble. Kind Regards, Shannon

Ando, Thank you for confirming! Glad you were able to resolve. :) Take care and have a pleasant week! Kind Regards, Shannon

No worries! Hope to see a resolution soon. Kind Regards, Shannon

Hi Jordan, I'm writing you on your question to help guide you to the proper place to perform an import, which will be in the JIRA Administrative settings. Thank you! Kind Regards, Shannon

Hi Jordan, I'll just answer you here first rather than on the older case. The Restore System, which is what the new import option is called, can be found in JIRA Administration under Import and Export The URL is as follows: https://<your-instance>.atlassian.net/secure/admin/CloudImport!start.jspa Try that and let me know…

Thank you for confirming. You can try running tracert on a terminal and the URL where it's getting stuck and you can see where exactly it gets hung up on if you want to report that to your provider. Take care, Rodrigo! Kind Regards, Shannon

Super! Thank you for letting me know :) Take care and have a pleasant week! Kind Regards, Shannon

Hi Barry, If you are working with a Cloud instance, which it seemed like you might from Paul's question, you want to make sure to open up all of the following servers and IP ranges: * Atlassian Cloud IP ranges and domains Else it won't be able to connect to your server. Let me know if you have any trouble Kind Regards,…

Hi Marcin, To give the LiveSearch Macro rounded corners, you will want to add the following to the Custom HTML section footer: Confluence Admin > Custom HTML <script type="text/javascript"> AJS.$("document").ready(function(){ AJS.$(".search-macro-query input[type='text']").css("border-radius","40px"); }); </script> Then it…