Shannon S Atlassian Team

Hi Justin, Appears that the limit of planning is to 5 years per the screenshot in this feature request: * CONFSERVER-41275 Additionally, we have another one that describes as similar need and may end up being merged with the other: * CONFSERVER-37173 My recommendation is to vote on both, since it shows the need for the…

Hi William, Confluence doesn't have this ability, but what you are describing is very close to Jira Service Desk. Have you had a look at that before? With Jira Service Desk, you can create a Customer Portal that you're able to separate requests under simple categories, then your users can submit the requests this way. Let…

Hi Mr. Andersen, You'll be able to find the Jira logs using the information from this article: Where are the application server logs? If you trigger the fault again and tail your Jira logs, you can provide us the ERROR statements you see as well as their Caused by: messages below them. From this information, we can help…

Hi Paul, Can you let us know what version of UPM you currently have? * Go to Administration > Add-ons > Manage add-ons. * Expand the Atlassian Universal Plugin Manager add-on. * Check the version. Thank you! Kind Regards, Shannon

Hi Dominik, You'll want to trigger the errors again and then check the logs immediately after. We will need to know what occurs in the logs in order to proceed. Could you confirm if you are indeed using NTLM authentication or not? As for the 500 errors, can you show me what is throwing that exactly? You can take a…

You're welcome, Achille! Take care Kind Regards, Shannon

Hi Gabriel, This is a side-effect of running Confluence on Windows when it's not set up as a service. You can set up Confluence as a service by following this article: Start Confluence Automatically on Windows as a Service One thing to keep in mind when running Confluence as a service on Windows is that it uses the Java…

Hi Mengxing, I received the logs from your colleague in the case we created. I'll follow-up with you there, and we can post the ultimate resolution here, okay? Kind Regards, Shannon

Hi Achille, Are the users logging in via the Customer Support Portal or the main Jira URL? If they're customers and not Jira users then they need to go through the portal. Can you tell us if this was working previously and stopped after a change? Kind Regards, Shannon

Prasad, Jira Server is an application that you need to install on a server yourself. You create the logins as the administrator, so this is the reason you haven't received an email. I think perhaps you meant to sign up for Jira Cloud? You can sign up for Cloud here at our site: Try Atlassian Products. Just make sure to…

Great news! Thank you for confirming that :) Glad you're up and running. If you have any other troubles feel free to ask a new question and you can even tag me on it. Kind Regards, Shannon

Hi Gabriel, At least we are getting closer! Can you try having a look at this: The scratchDir specified is unusable It seems the home directory you specified is having issues being created, most likely due to permissions. That article will help you to correct them. Otherwise, I'm not able to remote into your machine, but I…

Hi Gabriel, Perhaps Confluence didn't start properly? Are you on Windows or Linux? Have a look at Start and Stop Confluence to make sure you are starting it properly. You can still look at the atlassian-confluence.log file for any startup errors: Confluence Startup Problems. If you need help, just let me know what errors…

Gabriel, Can you show me those lines in your server.xml file? Can you confirm you fully stopped and started Confluence again from inside the /bin folder? You can show me the lines that it tells you after you run stop-confluence.sh and start-confluence.sh One more thing you can do is look at the Confluence log itself and…

Armin, Can you let me know if you're referring to the Summary of the task name? You can add columns as described on our site if you wish to show additional columns. Also, what exactly is the JQL for the filter you created? Kind Regards, Shannon

Hi Rumi, Is the actual sidebar collapsing, or just the part of the page tree where your 3rd level page is? Can you let me know what you mean when you say it is not highlighted in black? Do you have any screenshots of these issues? Kind Regards, Shannon

Thank you, Andrey. I've tagged the add-on in your question so the vendor will be better able to see your question and answer. I do recommend that you try to reach out to them directly as well, as they may be familiar with this issue. Kind Regards, Shannon

One more thing - Can you confirm you still have the issue when you disable all add-ons in your browser and also in Incognito/Private Browsing mode? Kind Regards, Shannon

Rilwan, Can you let me know which browser and the version of that browser that this is occurring in? Did it previously work? If so, what has changed since it last worked? Can you also check Developer Tools on your browser and the Network tab and see if perhaps anything is throwing an error? Thank you! Kind Regards, Shannon

Hi, Maarten, Inline comment field as opposed to what - via email? Just for clarification. At any rate, can you try tailing your Atlassian Jira logs and then have your customer user make the comment, and see if anything there looks suspicious? Please share with us if you do. Kind Regards, Shannon

 Hi Maarten, This sounds like a bug we had in Jira Server that had been fixed: * JRASERVER-64067 I see your Service Desk version is 3.8.1, but can you just confirm with me your Jira Server version itself? You can also try the workaround here: * Run the workflow check - check workflow current step entries in the integrity…

Hi, Gabriel! Nice that you're using the Atlassian Dragon Quest! Let me help you out here. Now, the Dragon Quest is only meant to be used with the versions listed, so they're going to be quite out of date. It's meant to challenge you so there may be some missing pieces that you will need to discover. It's also not meant to…

Hi Dominik, Are you using NTLM authentication via the ISA server? If so, you'll want to have a look at this article: JIRA is Unable to use NTLM Authentication. If this is not the issue, can you please let me know what ERROR entries you see in the atlassian-jira log when it is broken? Find anything heading with ERROR and…

Hello, all, The feature request is logged below, but was closed as it is not in our upcoming roadmap: * CONFSERVER-7941 My recommendation would be to comment on the request with your feedback and usage case, because if we can get more eyes on it, we could help increase the chance that it might be implemented in the future.…

Hello, all, 11 October 2019 Update Both of the below feature requests are now closed. Please vote on CONFSERVER-54342 for the functionality to link to a specific page in PDF preview. I have recently created a feature request for this, due to the last one being closed since there wasn't a lot of activity on it in terms of…

Hi, Linus, Unfortunately, this is not currently possible. I found an old feature request for this but it was closed due to lack of interest. I've created a new one now, and so it will help if you can vote on it and show the developers the need for this. It will also help if you can comment on the request with your use case…

Hello, Guillaume, I was able to find this reported in CONFSERVER-53275 which was merged with the official bug report in: * CONFSERVER-51998 You should be able to avoid the situation by temporarily disabling Collaborative editing. The issue is showing as related to this other bug: CONFSERVER-52060 and so if you recently…

Xus, * Did you recently perform any upgrades or migration on Jira prior to this occurring? * When you open Developer Tools > Network tab in your browser, especially with the loading page, can you let me know what errors you see? * Does the top issue appear in all browsers and versions, or only specific ones? Does this…

Andrey, Can you let me know, are you referring to a specific Git plugin that has control over that folder? Let us know as well which version of Jira you are using. Thank you! Kind Regards, Shannon

Thank you! It appears you included the entire contents of your page so if any of the content was private you may want to edit your response. However, I tried this in the Source Editor in my Confluence 6.1.1 but I am not able to replicate the issue in Chrome Version 61.0.3163.100, in the page type Blog Post. Here's my…