Shannon S Atlassian Team

Sajith, All of the accounts on the wibmobile.atlassian.net instance you mentioned use email addresses with your wibmo domain. If you login with any other email address you won't be able to access the instance. You mentioned having purchased a "personal version" but unfortunately there isn't anything like that offered at…

Mayur, I wrote you on your previous question about this but I never heard back from you. Only someone with server access can delete the files, remotely or internally. You will need to speak with your server administrator and they can tell you who would have had access to do that. Please note if someone actually deleted…

Hi Miro, Can you show us what occurs in the Atlassian Confluence logs when you try to save? Kind Regards, Shannon

Hi Lorenz, I had a look at your Cloud instance, and I selected one of your users, and I do see the Reset Password button on the top-right. Can you let me know if you're having any trouble getting the password reset? Kind Regards, Shannon

Hi Mike, From my understanding, you're not able to set any pages as the Space homepage, is this correct? Can you have a look at Unable to set a homepage for a Space? You can see if your overview page is an orphaned page from this link: http://[your Confluence URL]/pages/listorphanedpages.action?key=SPACEKEY Kind Regards,…

Hi Marcie, * What version of Confluence are you running? * Can you tell me the format of the URL you inserted? * What does the general page look like that it's linking to instead, and what do you want to see? Kind Regards, Shannon

Hi Jason, Have you activated the Team Calendars add-on on your instance? This is necessary for the calendar option to appear. You can check your add-ons in Confluence or Discover New Applications if you're in Cloud to see if it's activated. Kind Regards, Shannon

Hi Akshay, I'm going to be making a support ticket for you now because I'd like to review your support zip. I'll create it using the email you have on file here. Please expect that email in a few minutes. Kind Regards, Shannon

Hi Akshay, So are Jira and Confluence on two separate servers? Can you show us what errors are in the Confluence error log when you try to connect? Look for any ERROR messages and anything that says caused by: the same time you attempt to connect. Thank you! Kind Regards, Shannon

Mayur, We don't control the domain mwspl.in at Atlassian, so we won't have access to delete your files. You'll want to check with your server admin for that information. We would control any domains that end in *atassian.net, but do not delete customer content without their express request. If you do actually have a Cloud…

Hi Sergio, We have a feature request for this: * CONFSERVER-37173 Please vote on it to show the interest in such a feature, and you can watch it in order to be updated of any progress. Please note: your version of Confluence will be reaching End of Life in November of this year, which means it will no longer be supported.…

Hi Axel, As Michael mentioned, before migrating from a Server instance to a Cloud instance, we always recommend that you're on the most recent version. Have a look at Confluence Server to Confluence Cloud documentation for the full set of instructions. However, your version of Confluence is still new enough that it may be…

@Nic Brough -Adaptavist- and @Gonchik Tsymzhitov thanks for keeping an eye out for these duplicates. If you see any more can you please @ mention me? I'll remove them.

@Nic Brough -Adaptavist- and @Gonchik Tsymzhitov thanks for keeping an eye out for these duplicates. If you see any more can you please @ mention me? I'll remove them.

Hi Clark, We have a feature request for this that does contain a workaround in case you're using Confluence Server: * CONFSERVER-44993 Using the Source Editor plugin, you can directly edit the number of displayed results. Let us know if you have any questions about that. Kind Regards, Shannon

Hi Spencer, You can try using the Task Report Macro which will allow you to list the tasks for specific space(s) or page(s) in Confluence. Can you have a look at that and let us know if you have any questions about it? Kind Regards, Shannon

Hi Judy, Can you confirm with us if you're using Confluence Cloud, and which browsers you're able to replicate this in? Please test as many as you are able, IE, Firefox, Chrome, etc. and confirm the version you used. Thank you! Kind Regards, Shannon

Hi Mohammed, What error does the user get when he tries to login to Jira? Can you share us the path he's using to login? No need to share the Jira URL just the part after your Jira URL. Lastly, please confirm what version of Jira and Service Desk that you are running. Kind Regards, Shannon

I'm not really a gamer, but I really enjoy playing the Sims 4, Pokémon, Mario Kart, and Portal. On my phone I've been playing a lot of Tiny Tower, and board/card-game wise I enjoy Exploding Kittens, Monopoly, and Cards Against Humanity.

Thank you all for your patience. We were able to replicate the issue on our end as well and have created a bug ticket to get this fixed: * CONFCLOUD-57832 If you could all comment on that issue to say you have the same issue, and vote on it, since this helps us keep track of the incident rates. Please also watch that…

Hi Jay, It appears that your import is failing for some reason, so I need to check your Cloud logs to see why that might be. Therefore, I have created a ticket in our Cloud support queue so that I may get your Cloud instance information. Thank you! Kind Regards, Shannon

Hi Siarhei, Have a look at this article on how to fix that startup error: Unable to Start Confluence Due to I/O errors during LOB access Cause The persistance library is trying to spool a database CLOB object and failing because it can't write to disk. Resolutions Check that: * Check to see if the temporary directory (set…

Hi Robin, I'm able to download both versions from the stable release page as well as the link you provided. Are you able to do it in another browser? I'm not sure why Edge might not let you download the file. Kind Regards, Shannon

Hello Crystal, You could do this with WebDAV. Have a look at Configuring a WebDAV client for Confluence for more details. You'll want to make sure as the administrator that the WebDAV plugin is enabled in your Confluence add-ons. * Connect to the WebDAV folder per the article I sent you above. * My test page is in a space…

Thanks Salva! Kind Regards, Shannon

Hi Sheraya, There's no workaround here, as you would need permissions to see the issues regardless, so that would mean either providing the users with Jira permissions (a license) or setting the project to anonymous. Regarding JSDSERVER-3387, as it is a feature request, the more votes/comments/watches we can get the more…

Thanks, Aniket for the update! Let us know if you have any trouble or questions. Kind Regards, Shannon

@Stephanie Willis I'm watching Christian's ticket, and I suspect it's a bug since I found 1 other issue as well as everyone reporting it on here. So I would say you can either hang on here, since I'll be updating this ticket w/ the bug ticket once created, or you can create a support ticket at support.atlassian.com. If you…

Hi Salvador, I'll need the information you've censored out in able to have a look at your issue; it looks like you're on Cloud. If this is the case, do you mind if I create a support ticket where I can contact you and obtain the necessary details without you posting it on a public forum such as this? Kind Regards, Shannon

Hi Hollie, There's a feature request for captions, since it's not a built-in Confluence feature yet: * CONFSERVER-2584 Please vote on the case in order to show the popularity of such a feature, comment your use case, and watch it in order to be updated of any progress. If you're on Confluence server, you may be able to…