Shannon S Atlassian Team

Hi Rok, Thank you for confirming you were able to solve your issue. I just wanted to add a link to the article you likely used, in case it helps other users in the future. :) * Create a PDF in another language Thanks again for updating us, and do let me know if you have any further questions. Shannon

Hi Munday, Nice to hear from you again! :) I'm happy to help you learn how to use Confluence. You can have a look below to get started: * Getting Started with Confluence Cloud You mentioned here that you need to update the summary, but I'm not quite sure what you mean by that. Can you please clarify what you need to do?…

Hi Lachlan, As @Sachin mentioned, this requires the use of Anonymous Access. On a Confluence Cloud Free plan, as you have, this is not an available feature. See Manage permissions in the Free plan of Confluence Cloud. The Free plan is for small teams of fewer than 10 people who are just getting started with Confluence.…

Hello Yael, Welcome to Atlassian Community! It's nice to meet you. The right-align feature you found is to right-align text to the side of the page, but it won't change the writing direction, as you've discovered. I'm aware of the following feature request to include RTL functionality in Confluence Cloud: *…

Hello Munday, Welcome to the Atlassian Community! It's nice to have you join us. Can you clarify if you are asking about how to change the issue layout in Jira, or the page layout in Confluence? I want to be sure since the Cloud site you're writing about doesn't include Jira, but issues are a feature of Jira only. To…

Hi @Bahman Sharzad, Thank you for raising this with us. The page that @repi shared with you is correct for Confluence 5.9, but the most recent version of this document is below: * Migrating Confluence Between Servers [This document] doesn't cover database migration or upgrading your Confluence version. We suggest you do…

Hello Adrian, Welcome to Atlassian Community. It's nice to have you join us! Can you tell me if you used the process below to reset your Confluence site, and did you include the word DELETE in your request? * Reset and delete all data from your cloud site Use these steps if you have at least two different products on your…

Hello @Marek Zielonkowski and @Geza Kukoda, I noticed this issue as well, and it appears to be a recent bug: * CONFCLOUD-70359 Session expired while viewing Confluence pages A few other users were having the same issue, which I replied to below: * Session expiration It looks like this is a common issue right now, so you…

Hello Ben, Thank you for reporting this to us. Does this happen with any page you try to copy, or is it with pages in a specific space, or just one page in particular? Do you know if anyone else has confirmed the same error? I would recommend checking with your site admin if you're not able to narrow it down; they can help…

Hi Gayle, As @Joshua Sneed Contegix mentioned, an expired license shouldn't lock you out of your site: * Managing your Confluence License If you have a Confluence Server license, your maintenance entitles you to access Atlassian support, and upgrade Confluence. When your maintenance expires, you can still use Confluence,…

Hi Daniel, To add to what @Nic Brough -Adaptavist- let you know about high-availability, there's no reason to buy or generate a new license each time you destroy a Confluence instance. As long as there's only one installation of Confluence running with your license, you can keep using it until it expires. You can go…

Hello Pranav, Welcome to Atlassian Community. It's nice to have you join us. I believe you're referring to the spaces in Confluence which were created via project creation in Jira, is that correct? Is the "banner" page you refer to the space overview page itself, or is there a specific banner you need to edit? This page…

Hello @Lex Song, Thank you for raising this with us! Sachin pointed out on my previous post, if you're looking to change the format of the Date Picker, then it's dependent on your Confluence language. There's a feature request to change that behavior here: * CONFCLOUD-35168 Date Lozenge Date Format and Sorting We have…

Hello @Bogusław Tomża, Welcome to Atlassian Community. It's nice to meet you! There may be an issue with one of the pages exporting to PDF. The quickest solution would be to report this to your Confluence site admin. They'll be able to report this to Cloud Support, and we can take a look at your site logs and determine…

Hello @이지원 and @Neelu Singh, This appears to be related to an issue that we began seeing reports for a few days ago. You can follow the progress below: * CONFCLOUD-70359 Session expired while viewing Confluence pages If you confirm that the error message in the screenshots is the same you're encountering, then it's likely…

Hello Mike, Welcome to Atlassian Community. It's nice to have you join us. I'm aware of a bug that has been reported about the columns not sorting by date properly: * CONFCLOUD-70026 Not able to sort table column by dates Do you happen to be using the Date Macro in these cells, or has a date been entered manually? What…

Hi @e.b, If Lasse's suggestion doesn't help, it may be an indexing issue. In that case, if you report the issue to your site admin, they can raise a ticket with support, and we can take care of that for you. Take care, Shannon

Hi Meric, Thank you for letting us know you were able to narrow down the issue. Is there a specific app that was causing this? It may be useful to anyone in the future who experiences the same issue. Shannon

Hello Clarence, My apologies for the delay in getting back to you! The main navigation bar previously appeared on the left while viewing the page, but it wasn't visible while editing. I was able to confirm this with a few past examples. The page tree navigation and comments are part of the page view, separate from the edit…

Hello Gil, Thank you for raising this with us. Are you using Confluence Server or Cloud? If you're using Server, it sounds like you've run into this issue: * Widget Connector problem on Confluence 6.4.2 and Confluence 6.13.4 In many of the cases I've seen in support regarding this, increasing the timeout resolved the…

Hi Kate, First of all, welcome to Atlassian Community. Happy to have you join us. From the Confluence Cloud Editor Roadmap, I was able to discover that the implementation of this feature in the new editor is currently being worked on: * CONFCLOUD-65640 Cannot add link to image in Fabric Editor This request is currently in…

Hello Chris, Thank you for raising this with us. Does this happen for all users, or is this the only user on the site? I would recommend instead of looking at the Catalina.out logs, have a look at the Confluence Server logs and see if you can find any hints about what might be happening. You can also try to Recover Admin…

Hello Ryota, Thank you for raising this with us. Happy to help. I understand that you're not looking to merge spaces, but rather, display information from multiple spaces into one space. Is that right? You can use the Include Page macro, which will include the content of a referenced page on a new page. When you update the…

Hi @Julian Carlson My apologies! That's correct - I'm going to go ahead and raise that ticket for you now. Check your email in a few minutes and we can get that process started. Take care, Shannon

Hi Kuldeep, On top of Sven's recommendation, we have a feature request for this below: * CONFSERVER-57389 Ability to generate API token Please vote on this request and you'll be added to the list of watchers to receive updates on this in the future! Take care, Shannon

Hi Ben, Thank you for raising this. Is the personal space your own personal space, or does it belong to another user? Would you be able to show us what the space permissions look like for each of those spaces? Note that if you are not the Confluence site admin, you may need to end up raising this request with them, since…

Hello @Sivakumar Venkatraman, Nice to meet you, and welcome to Community. A few things can cause this, but it's usually related to a networking issue the Confluence user's end. In order to narrow this down, could you please let me know the answers to the following questions? * Can you tell me if all of the other users on…

Hello Viktoria, Welcome to Atlassian Community. It's nice to meet you! I'm happy to help, but I will need some clarification on your case. Is there an add-on that you are using to insert your caption prefixes and export the page to Word? I do not recognize your screenshot of the Word Export settings that you shared. In…

Hello @[deleted] Thank you for raising this with us, and welcome to Community. It's nice to have you join us. According to information I'm finding related to the bug you shared (CONFSERVER-24568), this particular fix allows users to search pages page for inserted links or attachment names. This fix does not allow users…

Hello Guy, I've had a look into this, and it appears you are running into the following bug: * CONFCLOUD-66798 Adding text to SVGs renders as rectangles on a second edit I found an internal ticket linked to this one, and it looks like we've been able to replicate it on our end. There appears to not be a workaround for…