Shannon S Atlassian Team

Hi Haivj, I'm not familiar with the My Pages List macro in Confluence. I assume it's included with the add-on you're referring to? Can you confirm if this Enterprise Theme Macro is the one you were using? If you want to list pages created by a specific user, may I suggest the Content by User Macro? Have a look at that and…

Glad to hear we were able to answer your question, Josh! Have a pleasant rest of your week. Kind regards, Shannon

Great! :) Shannon

Hi Marc, For about 10-15 minutes this morning, the system was upgraded and there was an issue with indexing. You should now be able to see the answer. Can you confirm? Kind regards, Shannon

Thanks, Karl! I made the changes as I mentioned in your ticket, so you should now be able to access that menu. Could you give that a try now? Kind regards, Shannon

Yvette, The Popular Section will only show other Service Desks that the logged in customer has access to. If a Service Desk is displaying for one of your customers that you don't want them to see, then you will want to modify your Customer Permissions in Service Desk. For example, say you have two Service Desk Projects,…

Hi Jim, It is not possible to make such a customization on Cloud. The Google search results you found are likely for Confluence Server rather than Cloud. Please feel free to send me the article you found if you'd like me to confirm that for you. I would recommend voting for and following these feature requests: *…

Happy to hear! If you have any other trouble do let me know. Kind regards, Shannon

Hello Michał, The license is actually not tied to your Server ID, so you can just grab it again from my.atlassian.com with no need to regenerate it. See Managing your Confluence License for details on how to update it, and details on What is a Server ID for more information on what is included there. I hope this helps!…

Hello Rogier, From your Global Permissions page, do you have any other groups listed, such as confluence-administrators, that has Can Use permissions? If you only removed the user from one Confluence group, it could be that they have access to Confluence via another group. In addition, you can check at Users & Groups >…

Hi Yvette, In addition, we have a feature request to be able to hide this section as well as the Browse All: * JSDSERVER-4976 I recommend voting on that issue to help show the need for such a feature, and please feel free to comment with your usage case on that ticket. Kind regards, Shannon

Hi Rafik, I have a few tasks for you to check, which will ensure that all encoding and collation is correct. Please follow closely and let us know if you have any trouble. Task 1: * In Confluence, navigate to Confluence Administration > Troubleshooting and support tools > Create support zip. Click Create. * When the…

Hi Luis, The message you see there is quite generic, and there could be many functions that are deprecated but not necessarily related, so you can consider the message more of a warning than a particular error. I tested your script by creating an HTML document on my local instance, and I have the same issue. However, if I…

Hi Karl, It will not, as the external gadgets have already been blocked as a result of the message sent this summer. Removing residual links has proven in the past to correct the issue with your Other menu not loading. Kind regards, Shannon

Michela, I agree that it is best practice to not have duplicate information in Confluence. However, users are only able to view content they have permission to see. If the page is on a space which is restricted to Confluence users, then Jira users without Confluence licenses will not be able to view it. It would either…

Hello all, I'm updating this old post as it has a lot of views, and we have a feature request now for the functionality, as it exists in Jira. Have a look at this: * CONFSERVER-54271 - Have a function to export a list of users counting towards Confluence license Please feel free to vote on the request if you are…

Hello all, I'm updating this old post as it has a lot of views, and we have a feature request now for the functionality, as it exists in Jira. Have a look at this: * CONFSERVER-54271 - Have a function to export a list of users counting towards Confluence license Please feel free to vote on the request if you are…

Hi Sairam, Are you able to see the project as a Jira Adminstrator from <baseURL>secure/project/ViewProjects.jspa? Can you also let us know what changes you had made to the project prior to this happening? Is it a newly created project or did you change the Project Key? If so, reindexing Jira may solve the issue. Kind…

Hello Sairam Could you please run the Integrity Checker and fix any errors that occur, and let us know if that corrects your issue? Kind regards, Shannon

Hi Rogier, I would recommend not removing the user, but removing her access from Confluence. To do this on server, you can simply remove her from the groups which have been given Can Use access in Confluence: * Adding or Removing Users in Groups This will ensure she no longer can access Confluence, and that she will still…

Hi Satya, In addition to what Nic said, we do have a feature request for this in Jira: * JRASERVER-4233 It would be nice to be able to save issues as "draft" Please feel free to vote on this issue to help show interest, and watch it if you'd like to receive any updates about it in the future. Kind regards, Shannon

Hi Josh, Can you please clarify exactly what you need? It's not possible to merge two Atlassian IDs but you can move licenses from one to another if that's what you require. Please be advised that any Atlassian ID whose email address is a Google login will be able to use the Google sign-in button in order to access the…

Hi Gleb, Great to hear! If you don't mind, could you let us know which extension it was in case someone else has the same problem and happens upon this post? Kind regards, Shannon

Hi Daniel Can you show us the results of Java_home and Jre_home just for the sake of troubleshooting? Please also show us what you see when you check java -version. Lastly, show us the lines in your Jira log right when you're trying to restart Jira and it fails, so we can help troubleshoot. Kind regards, Shannon

Hi Kenvish, Only your active users will be included in your license count. You can see which users are currently being counted by going to Application Access in your User Management. https://YOUR-URL.atlassian.net/admin/apps I hope this helps! Kind regards, Shannon

Hello Mildred, Of course, the way we mention it on the article you read is the recommended way, and the way we have confirmed it will work with Jira. However, I found the following article that you could also give a try: * Set or Change the Database Collation Since you mentioned SQL Server Management Studio I assume you're…

Hi Egor, A full import into Confluence is only possible with XML files from Confluence. This would require you to create an XML export from Wordpress and somehow convert it to a format that Confluence will accept. Some Atlassian Partners such as Communardo may be able to help with this. The other option is to import pages…

Hi Hans, Have a look at this post I answered a few weeks ago: * Solved: WebDAV Launcher and Firefox 57 Quantum The official request to provide a version of WebDav plugin for Quantum is available here: * CONFSERVER-52299 You can watch and vote on that request for any updates. Thank you for your understanding. Kind regards,…

Hi Renato, It sounds like you may have run into this bug: * CONFSERVER-53573 - Underscore prevents search in space directory At this time, we have no known workaround, but please watch the bug for updates. It will also help us if you vote and comment on the bug to help show the number of users that are affected by this…

Hi Gleb, I also have Confluence 6.5.0 running on my High Sierra MacBook, but I have yet to run into this issue. Could you let me know what browser you're using and the version, as well as if you still encounter the issue when accessing with other browsers/computers, in Incognito Mode, and with all add-ons disabled? Kind…