Shannon S Atlassian Team

Hi Ryan, Unfortunately the alt text isn't meant to be printed out on the PDF export. I've tested with some captioning add-ons such Image Captions for Confluence but these are also not included in the PDF export. My recommendation would be to add them as text just under the image to ensure they're included in the export. As…

Hi Sumanth, We're currently offering our University beta tutorials for Software Teams for free at the below link: * Beta Tutorials fro Software Teams This is only free through February 2018 so I recommend taking advantage of it. Our downloadable documentation is available in PDF format from: * Jira Documentation Directory…

Hi Victoria, You can use the Include Page Macro or the Blog Posts Macro to include the posts on another page in another space. However, it's important to know that they will need to have permissions to the original page in order to see it. If they do not, then it won't be possible to share with them unless you make a…

Thanks, Phil. The hibernate error is an indication that there is an issue with the database. You'll want to make sure the database settings in server.xml or confluence.cfg.xml is reachable. For help finding those settings have a look at Confluence Home and other important directories. If you have trouble please feel free…

Deborah, In my instance, when I click on a blog post, the navigation automatically appears on the left: This appears to be a similar navigation you would see if you were to make a list of blog posts on the post itself. You won't be able to click the year but it does organize the posts in order of date. There is a feature…

Thank you for letting us know, Mordechai! If you would like to share the system problem as a separate answer it might help other users if they run into the same issue. Shannon

Thank you, Dmitry! What were you able to find in the Server logs? This will be the most useful information for us. Also what is the certain volume of information? At what point does it break? Regards, Shannon

Hi there, Is the page a child of a parent that has restrictions? Restrictions are applied to child pages from a parent and this could cause it. Shannon

Hi Phil, Can you help us understand exactly what you had changed prior to this error? I see you mentioned you configured the storage but can you please elaborate? Did you change the database location, or something else? Please also let us know your Confluence version and database version. Thank you! Regards, Shannon

Siddheshwar, It's not possible to follow a group or team of users. You will either be able to watch individual Spaces, Pages, and users, but not groups. We have received requests to implement it but we have no plans to do so in the near future: * CONFSERVER-35034 * CONFSERVER-26265 Subscribe to network is the option you…

Hi John, The Site Backup instructions are linked in the article I sent you, but here is a direct link: Create a site backup However, it's very important that you read the full instructions on how to migrate from Cloud to Cloud. This is because you won't be able to migrate a Confluence Site Backup if you also have Jira. Can…

Hi Zack, This is a feature of Jira Service Desk Cloud. You can see how to customize the banner here: * Customizing your Help Center Please note that this feature does not exist in Jira Service Desk Server. We have a feature request for further customization below. It's been closed but there is a link to a survey in the top…

Ramesh, Are you trying to create a drop-down selector that allows users to choose more than one option? Regards, Shannon

Hi Han, It's not currently possible to search page history in Confluence. There's been a feature request for this for several years: * CONFSERVER-1281 Add ability to search historical pages and attachments Reviewing the comments, it does not appear that there is currently a workaround for this at the moment. Let us know if…

Alright, Michal. Thank you for letting me know. If you're able to replicate it again in the future please mark down the date/time it happens as well as the page and we can have our Cloud team have a look at the error logs to see what's going on. Regards, Shannon

Hi Michal, * Are you able to replicate the same with any other pages, or is it the particular page? * Could I get your permission to test this out on your Cloud access? You can let me know if there's a particular page I could test with. * Do all users encounter the problem, or only specific users? I've seen this with a few…

Hi Ben, Can you have a look at the Enabling the Macro section of HTML Macro and ensure it's enabled? It may have been disabled during your migration. Regards, Shannon

There's a PLUGINDATA table that stores some of that information. However, it really depends on the add-on. However, you should just be able to restore the database fully, and then re-enable the add-ons you want in Universal Plugin Manager. Wherever the provider of the add-on has chosen to store that data it should…

Hi Annick, Is the Office Connector plugin add-on enabled along with all of its modules? It could be that the last time you restarted Confluence all of the add-ons didn't start up properly. You can check if they're enabled from Manage Add-ons. Make sure that when you search you select All Add-ons as the parameter. Regards,…

Hi Randy, In Google Calendar, you can find the name of the calendar on the bottom left-hand side of your screen. Hover over it, select the menu that's three stacked dots, and click Settings. On this page, if you scroll down on the right-hand side, there will be an option to remove the calendar and unsubscribe from it. Can…

Thank you, Kathy! So it appears indeed it is this bug affecting your user. There's no workaround at the moment other than to use another email client, but I encourage you and your users to watch and vote on the bug in order to receive any updates and help us keep track fo the number of users who are encountering the issue.…

Hi Derek, The users should only see updates they have access to there, but there's a way to hide it if you're on Confluence Server: * How do I hide "All Updates" or "Popular" from the Dashboard sidebar Note that this is not possible in Cloud, but we do have a feature request for it: * CONFCLOUD-43399 Allow the ability to…

Hi there, This has been happening in Outlook 2013 and 2016, and we have an open bug for it: * CONFSERVER-32053 Clipped images in notification emails using MS Outlook 2013 and 2016 Can you confirm the Outlook version your user is having the issue with? Regards, Shannon

Hi there, Are you using an add-on for this, such as Bob Swift's SQL for Confluence? We want to make sure that the appropriate team members will be able to see this case. Regards, Shannon

Hi Anthony, Are you on High Sierra using Safari 11? If so, this is a known bug: * ID-6495 Can't logout in Safari 11 If this fits your situation, please comment and vote on the bug as it helps us keep track of the number of users who have run into the issue. You can include your workaround in your comment in case users…

Hi John, I'll be responding in English since our community is a mainly English community and it will be helpful for others to follow along with the conversation. From what I understand, you're trying to export data from one Confluence Server to another. Can you tell me a few things: * Is the export an entire site export,…

Hello Hsu Yao Chang, To create a Test instance from production, you can follow this article: * Restoring a test instance from production Many add-ons do keep their data for the plugin on the database, but keep in mind you will still need to activate the necessary plugins in Marketplace since each instance requires a…

Hi Siddheshwar, Which notifications are you receiving that you don't want? I would start with unsubscribing from daily updates as well as recommended updates; these may be the emails you're referring to. As for your team mates, if they're updating a particular space you can subscribe to that, or you can follow them…

Hi Travis, I recommend tailing your Confluence Logs and see if there are any errors when you attempt to add the label. This article may also help you: Adding a label to an attachment returns an error Regards, Shannon

Hi Christian, I've received notification that Bamboo 6.3.0 will support Postgres 10. It is currently in the EAP program: https://www.atlassian.com/software/bamboo/download-eap This means you can try it now, but we don't recommend using it for production yet. We don't have a hard set date on official release, but please…