Shannon S Atlassian Team

Great, thank you for your help! Regards, Shannon

Thank you, Thomas! Yes, Christoph. That is what I meant. You want to go to the Space Tools > Permissions for the space and make sure they also have access to view the space. Replicating the issue it seems that this setup should be working on the page-based settings you told us about. Regards, Shannon

Hi Kyle, This is not possible in Confluence, and we don't have intentions to implement it in the future. I've seen the add-on Scaffolding Templates and I believe if you use this one to update templates, you can also update the live pages as well. Perhaps it will be useful for you in the future? Otherwise you could try…

Gen, I assume you have also tested this from multiple workstations? The latest stable version of Chrome is 63.0.3239.132. Can you confirm the issue on that as well? Please also use Developer Tools > Network in Chrome and let us know what error messages show there. It will also help if you try completely clearing your…

Hi Daniel, I got a 5.6.6 instance up and running, and it seems that either that feature hadn't been added yet, or was called something else. I found Confluence Content Notifications Plugin instead, but there were no macros that match the one you'd need to disable in the more recent versions of Confluence. There is…

Hi Tim From the looks of your instance, it's definitely Cloud, and you're affected by the bug. Thank you for commenting on the issue, by the way. I can tell that it has been escalated to the highest priority, although is listed as unassigned at the moment. I'm reaching out to the development team to see if we can get any…

Hello there, This is not possible, but there is a feature request open for it for a while now: * CONFSERVER-26784 My recommendation would be to watch it for update, and vote on it to help show the interest level of such a feature. You can also comment there directly with your usage case to help us out. Let me know if you…

Hi everyone, I came across this question while searching a more recent one, and I just wanted to mention this feature request: * CONFSERVER-26784 It's not clear if you saw this, but it is worth watching and voting on to help show the number of users would would like this feature. Regards, Shannon

Hi everyone, I came across this question while searching a more recent one, and I just wanted to mention this feature request: * CONFSERVER-26784 It's not clear if you saw this, but it is worth watching and voting on to help show the number of users would would like this feature. Regards, Shannon

Hi Andrei, I'm curious about your URLs. Is there a reason it changes to domainname/Admin or domainname/Administrator? Do you have a special redirect set up? Confluence URL format should be CONF-URL/display/SPACEKEY/PageName. Regards, Shannon

Hi Tim, Do you happen to be on Confluence Cloud? I know of a bug that might have caused this for you, if so. * CONFCLOUD-58739 We found it's not just for PDF but also Office Documents. Can you confirm if this might be what is affecting you? If not, can you let me know what version of Confluence you're on and send a…

Hi Manuel, I would recommend using an add-on to help accomplish this. Have a look at this: Amazon S3 Storage Connector If you have any issues with it you can get in touch with the vendor directly via their support system. Regards, Shannon

Hi Gen, * Does this occur for all macros? * What version of Google Chrome are you using? * Does the same occur in Incognito Mode? * What about when all add-ons are disabled? * Lastly, can you check the Confluence Server Application Logs to see if you see any error messages? Regards, Shannon

Hello Wagner, This is currently a known bug, and there is not yet a workaround for it: * CONFCLOUD-57252 Please watch and vote on that bug so you can be updated on any progress. It also helps us to keep track of the number of users who have run into the issue. Thank you for your understanding! Regards, Shannon

Hi Anton, What version are you coming from? Another user had an issue after upgrading and it was noticed there was a change in Jira since 7.3.2. * JRASERVER-64917 This involves Windows. Could you tell us if you're running Jira on a Windows machine? If so, can you try this fix? From the above articles, it is possible to…

Hi Kat, Can you confirm with us what you're trying to do and the steps you took to run into that error? It looks like you might be trying to install Jira Service Desk on an existing Jira Server. Can you confirm? If so, you don't need to upload an exe file. These are made specifically to run on Windows so it wouldn't work…

Hi Harini, Can you do a full locked reindex and let us know if you still get the error? * Unable to rebuild Jira Application Indexes About locked/full re-index A locked/full re-index will lock down the JIRA application and prevent users from accessing it. Please keep this in mind when following these steps to resolve this…

Hi there, Can you let me know what you mean when you say that you cannot add another customer? Do you have an error message? Can you show me a screenshot of what happens? For your incoming email issue, could you please raise that as a new question? Make sure to include what occurs when a user tries to send an email and any…

Thank you, Sigurd. I've created the support ticket for you there. You should have an email from me now asking for more information on the ticket. Once the issue is resolved, you or the engineer can post the resolution here in case other users have the same issue. I've asked the engineer to do it, but if you would like to…

Hi Milan, I wanted to let you know that feature I mentioned earlier is now going to be released in Team Calendars 5.5.0! Do let us know if you have any trouble with it. Enjoy! Regards, Shannon

Thank you, Jason for providing those details. Could you please also mention them on the bug itself, again being: * https://jira.atlassian.com/browse/CONFCLOUD-58255 I posted in an Atlassian-staff comment with your browser versions, but if you also leave a comment with full replication instructions it will help. Regards,…

Hi Jason, Is this the issue you're running into, perhaps? * CONFCLOUD-56724 Summary Using Internet Explorer 11 users are unable to paste content within the editor using Ctrl+V shortcut Environment Confluence Cloud with the new look and navigation. Steps to Reproduce * Have Confluence in the new look and navigation * Access…

Michael, The calendars exist on their own outside of being a macro on a page, such as when clicking the Calendar menu item. You can see any Calendars there that you're subscribed to. So if you include two calendar macros on a page in Confluence, I don't think it should make a difference. Have you tested this as well?…

Hi Divya, When you say you made a full backup, do you mean it was a full site backup, or a full space backup? You'll want to make sure it's a space backup, and also that the destination Confluence instance is the same version as the source instance. Then, I would recommend using the method of restoring from the restore…

Hi Graham, You will need to be a Confluence Administrator in order to create new groups (and also users). If you do not have this you can ask one of the admins to create the group for you and let them know the list of users who need to be in the group. Regards, Shannon

Andrei, I'm not able to replicate this so far. Could you tell me what version of Confluence you're running? Can admin users see it, or the user who created it? Regards, Shannon

Thanks, David! Looks like they're reviewing the fix now, so it shouldn't be long. Take care, and kind regards. Shannon

Christoph, Everything seems okay. I've also set this up on my own instance and each user was able to login and edit the pages I gave them access to edit. I assume they have access via the individual space permissions as well? When you say the users aren't allowed to edit anything, I assume it means they don't have a pencil…

Hi Sigurd, The issue from October is now resolved, and it wasn't an intermittent problem, so I don't think it is the exact same issue. Can you let me know the extent of the affected features? Is it any blueprint or only specific ones? Have you noticed a pattern to when it occurs? Have you reported this yet to the Cloud…

Hi David, Is the image in this link what is occurring? Are you on Confluence Cloud? There appears to be a bug right now in Confluence Cloud that is causing PDF previews not to load. * CONFCLOUD-58739 If this is the same for you, please let me know, and you can also watch and vote on that bug. It helps us keep track of the…