Shannon S Atlassian Team

Joe, I'm not personally familiar with this process, but I found an article that might help you? * Live monitoring using the JMX Interface I will pass this on to a few of my colleagues and see if they are able to provide you any details about this. Regards, Shannon

Hi Sami, Community is an English language forum, so I would recommend if you let us know your question in English so we can help you. I tried to translate your question using Google Translate, but it seems you're asking about adding a new store? Confluence isn't a store software, so I'm afraid I have misread your question.…

Heiko, I'll need to see more details about the errors to know what's going on. Is it possible to expand the "Gadget-Feed-URL" item under Systemdiagnosen der Instanz? Are you able to check your Jira logs to see what exactly the line says that it's referring to? Regards, Shannon

Hi Robert, That's the intended behavior to move from the current page to the full search page, so it does not appear that anything is actually broken in this case. I tested the search on my own instance and I can confirm that full search does work to find contents of an attachment, but it doesn't work as I expected to…

Corinne, By default, Confluence uses round bullets. Is it possible your administrator changed the type using CSS? See How to change bullet style for more details. If you are still having trouble after that please feel free to raise this as a new question in the Confluence collection. Regards, Shannon

Hi Jason, Sounds like you may have run into this issue: * CONFCLOUD-58846 Using Up and Down arrow keys to navigate text in various contexts causes cursor to jump out of context Can you try with the workaround's suggestion to add extra blank lines on the top and bottom of your code and see if it avoids the issue? If you…

Andrew, A Confluence space can either be internal (restricted only to users with Confluence licenses) or external (made publicly available to anyone who can browse to the site, regardless if they have a login or not. One solution you could use is to host your Confluence instance behind a local intranet, and have your admin…

Hi there, It is possible in Cloud! Have a look at Serving customers with a knowledge base. When setting the Viewing access, you can use the following: Everyone with access to your service deskUsers who don't have a Confluence license can read knowledge base articles via the customer portal or a link for free. This option…

Hi Henk, Here is the article you were looking for: * Introducing the login free portal for Jira Service Desk Cloud It's not yet available for Jira Service Desk Server, but you can vote for it as a feature here: * JSDSERVER-5227 Let me know if you have any questions about that! Regards, Shannon

Hi Dries, I've looked into the "the UPGRADE phase due to: Failed to add entry to queue" error, and it seems a lot of things could cause it, for example, database issues, out of memory, etc. We'll need to see more information from your instance to know what is causing it. * Confirm your database version. * Let us know what…

Hi Simon, Could you let us know what version of Confluence you're running? Is this occurring with all pages in Confluence? Can you also verify that you are able to replicate the problem with all browsers, or only certain ones? If you disable all add-ons does it still occur? Lastly, can you see any error messages in your…

Hi Georg, Does this occur with any Youtube video or Twitter stream? You said this occurs with any site; do have several Confluence instances running? What version are they on, so I can test with this? Thank you! Regards, Shannon

Hi Heiko, Any way we can see a screenshot of the error you're getting? Could you see if there are any errors in relation to this in your Jira Server Log as well? Regards, Shannon

Hi Gauss, I spoke with a few of the members from the Jira Server team, and they let me know that actually this could occur if you changed the name of a user to a username that used to exist for a former user. Did you change the username itself, or the display name? You can check the app_users table in Jira for associations…

Riikka, Can you tell me what version of Confluence Questions you are using? Is it Cloud or Server? In testing the instructions for @Nicholas Thorne I found that actually it doesn't work anymore even though we had released the ability for anonymous users to view questions, so I think this might be a bug. I will report it…

Glad to hear it was resolved. If you have the issue again please let us know and we can continue here. Regards, Shannon

Gauss, So can you please confirm with me the extent of the problem? Are your Jira issues only missing from Bitbucket, or are they also removed from Jira? I won't be able to walk you through it over the phone, but I can troubleshoot the issue on my end and let you know how to fix it on Community. Posting the result publicly…

Hi Reg, It appears you may be able to modify it using a System Property: * Recognized System Properties Perhaps this one: synchrony.host 6.0.4127.0.0.1 This is the IP that Confluence uses to connect to Synchrony. It defaults to localhost. Change this if you need to allow Confluence to contact Synchrony via a custom…

Oh, great news, Steven! Thank you for confirming. Take care, and have a pleasant rest of your week. Regards, Shannon

You're welcome, Nicholas. Take care! Shannon

Robert, If you want to restrict the search of attachments to a specific page you can try it like this: That way it should search only attachments that are children of the current page. You can also put the name of a page there. Can you try that and let me know if you can get the results you need that way? Regards, Shannon

Robert, I can confirm it's not possible to narrow down your results from step 1, which is known as Quick Search. Per our documentation: To perform a quick search in Confluence, choose the search field at the top-right of every page or type / on your keyboard to place your cursor in the search field. Type the name of a…

Robert, When you are typing a simple search term, it takes you to the Full Search which still functions as it did in the previous UI. I tested this on both the Server instance which has the old UI and the Cloud instance which has the new UI, and both require a full search before being able to restrict to the current page…

Katja, Can you tell me what version of Confluence Team Calendars you have? It appears the feature was released: * Show Week Numbers in Team Calendar Could you let me know if you're not able to find that option, provided you have Team Calendars 5.3.11 or higher. As for the overview, this is not possible, and I'm not aware…

JB, Sorry; was writing as you were responding. Do you mean that you're using Jira Cloud? If so, does the URL http://sca-tools:8080 direct to the Cloud instance? When did this work last? It's not a configuration I've personally seen in my years of working with Jira Cloud, so if you can help me to understand exactly how it's…

Hi JB, What Nic said is accurate. If you're behind a proxy, you could try to bypass the proxy and see if you still have issues connecting. Otherwise your admins do need to check out in the logs to see why it is not able to reach Jira, as Nic suggested. Regards, Shannon

You're welcome, Mani! Sorry I didn't have better news for you. Take care and kind regards, Shannon

Hi Oswaldo, Unfortunately I won't be able to continue to help you in Spanish as only English is possible on Community, so I just wanted you to be aware of that. The messages you sent me don't seem to be related to the issue you're encountering with connecting Hipchat and Jira. I assume you are using Hipchat Cloud rather…

Hi JB, Can you let me know what version of Jira you're running? What actually happens when your users try to access the dashboard? Are there any errors? Anything you found in the logs? We'll need more information to determine what is happening with your instance. Regarding phone support, it is available with Priority and…

Florian, That's odd; there should definitely have been some message in the logs at that time. From here, you can try the articles listed here on Space creation: * Troubleshooting Issues with Page and Space Creation See Known issues of space creation. Could you also tell me what browsers and versions you're able to…