Shannon S Atlassian Team

Simon, Thank you for letting me know you were able to find the error in the log and resolve your issue. Are you running into any further issues at all? Regards, Shannon

Hi Mike, Once you've renewed your license via my.atlassian.com and you have the new key, can you try and enter it in your license page? http://CONFLUENCE-BASE-URL/admin/license.action See Viewing and updating your product licenses details for more information. Viewing your license details To view your Confluence license: *…

Nicholas, You may have seen my reply to Riikka earlier who says that anonymous viewing worked for questions but not for answers. However, while I was testing the solution I gave you, I was not able to get anonymous users to even view the questions. Could you let me know if you were successful, and if not, I will be…

Thank you, Simon. Any news on the remaining tests? Are you able to replicate with browsers other than IE 11? I understand that you don't use another one on a daily basis but it will help us to narrow down the extent of the issue. I'd also need to see what errors are occurring in your logs, at the time, since the error you…

Hi there, There were, in fact, macros in Confluence available in Confluence 5.0, but what you're seeing there was a feature of the Documentation Theme. The Documentation Theme was discontinued in Confluence 6.0, so it's no longer possible to have them appear like that. You would need to use the Children Display Macro from…

Justin, You may want to check with your server administrators but what is the problem when you try to add through cPanel or Filezilla? And what is the exact error from Putty? I could try to do some research and see if there are any workarounds but I don't know how much I'll be able to help in that realm. Using "sudo" in…

Robert, I can say this is the intended behavior and I understand it's not desirable for you. The best course of action is still to send the feedback directly through the UI, but I have also created a feature request for you: * CONFCLOUD-58911 Please vote on the request to show your interest, and comment with your usage…

Bear eats kayak is always a classic...https://www.youtube.com/watch?v=nU5cMZymSr0

No worries, Marc! I just want to make sure the thread is easy to interpret if another user runs into the same problem. Regards, Shannon

Hi Stephen, I believe this is mentioned in the Excerpt Include Macro documentation, but you create your excerpt using the Excerpt Macro. I had a look more closely at the Excerpt Include Macro documentation, and I revoke my previous statement, as I see now that you can have more than one Excerpt Include Macro on a page, but…

Hi Marc, Just a note, in order to make this thread easier to read, make sure to reply in the box directly below Nic's replies, and not the one below Suggest an answer. This way, Nic can more easily follow your process in order and be able to provide you with helpful answers. Regards, Shannon

Hi there, You can restrict all other spaces for the user to View only. Have a look at this: * Space Permissions Overview * Assign Space Permissions I would set VIEW only for all the other spaces, and in the space in particular they should edit, you can give them edit permissions. You will also want to make sure to update…

Iuliana, There are no additional costs other than the cost of the software itself for the integration. If you have any further questions about it please let me know. Regards, Shannon

Hi, You can insert macros for these functionalities, such as * Children display macro * Attachments macro I think that should fulfill your requirements, but if anything is missing, can you please let me know? Regards, Shannon

Hi Heiko, First, each of your replies is coming in as a separate answer, which can make this thread difficult to follow. Please make sure to enter your reply using the reply box below my response here, and not the one below Suggest an answer so that they stay in order. I just want to confirm what you're asking here. You're…

Thank you, Gauss! Can you please review the article below and the workarounds suggested? * Unable to rebuild Jira application Indexes Do you have any updates on my previous suggestions? Regards, Shannon

Jilong, The log files are automatically generated upon startup, and you can find those here: <confluence-home>/logs/atlassian-confluence.log As for the error, it's very common, and has a number of causes. You can review them all here: * Confluence does not start due to Spring Application Context has not been set There are…

Dmitry, The same bug does not apply to any issues you encounter when including an image in Page Properties report. With all you're mentioning, it seems that it may be something specific to your instance. I haven't received reports of any other users having trouble loading single lines, images, or custom macros (of course…

Hi Sylvain, If you export to XML then comments are included: They're included automatically in the Full Export and then only if you do not uncheck the box for custom export. Do you remember which option you selected when exporting? You could check the database to see if they were imported and maybe you're not seeing them?…

Everest, If you ever find anything in the documentation that is unclear or missing, please do let us know. I am always submitting suggestions in order to prevent users from having to reach out to us or becoming frustrated. The feedback in-site is a good way to submit this as well as reaching out to us on Community! Take…

Hi Nicholas, I let Mark know above that it's related to this bug: * CONFCLOUD-57832 At this time, it's still being worked on. You can watch the above case in order to be updated of any progress! Kind regards, Shannon

Hi Marco, You'll actually want to follow this article: * Restoring a project from backup Be careful of the migration from Cloud to Server, as you must consider these instructions: Restoring a project from JIRA Cloud to JIRA Server You cannot import a project directly from JIRA Cloud to JIRA Server — the importer will…

Hi Jaka, According to this feature request, ID-6199, once you enable G-Suite Integration, it should be forcing your users to use Google. I found a Cloud account under your email address, but as far as I can tell from that, no domain was claimed and G Suite wasn't enabled. If this is your domain, could you try to enable…

Hi Albert, That's the page to add people that are already a part of your instance to be a member of the particular team in Jira Service Desk. Can you check your users at Site Administration > Users to see if they're already a member of your site? See Invite, Edit, and Remove users for more information. Regards, Shannon

Hello Yuki, I assume your destination Cloud instance is the m****a.atlassian.net instance? I wasn't able to find more than one account associated with your email address. * Was the backup you made a full site backup, or a space backup? How long ago did you make it? * When you say you deleted the users and deactivated the…

Hi Stephen, Are you referring to the Include Page Macro? This is reliable as it simply includes the content of an existing page into another page. However, for your use, it seems like you should use the Excerpt Include Macro. You would use this if you need to include a section of a page in more than one place. My…

Hi Joseph, The default setting of the sidebar is to be open, and not collapsed. If you wish to expand and collapse the sidebar, your shortcut is [. Your browser will also remember your preferences, so if you collapse it and come back later, it will be collapsed again. I hope that helps but let me know if you have any…

@[deleted], Understood! No worries. So, older instances that had the old look before I believe can still switch back, but newer instances no longer have the option since it will be the new standard for all Jira Cloud instances. I can say that within the next few months it will not be possible for anyone to use any look…

@[deleted], I had a look at our support system, but it doesn't look like you have yet created a support ticket with us in order to check if it's possible to revert you to the old look. I will create one for you now, in case you were having trouble doing that earlier.For future reference you can go through…

Hi Amiram, The Completed on date will only display when viewing tasks in your personal profile at the moment, but there is a feature request for this: * CONFSERVER-42792 You may find that one of the 3rd party tasks macros on Marketplace could help you with this. I've heard that specifically TaskONE could do it for you, so…