Shannon S Atlassian Team

Hi Marco, It's not currently possible to adjust the default behavior of Confluence Quick Search, but we do have a feature request for it: * CONFSERVER-5338 This feature would allow you to specify the default search scope of the Quick Search in Confluence. In the meantime, you could use the LiveSearch Macro in order to…

Hi Shailesh, The part at the top is the page tree, so the name of the page you're seeing should reflect the direct parent of the page. This is the reason you're seeing a different page name at the top than the one you are currently on. I hope that clarifies things but do let me know if you have any doubts. Regards, Shannon

Hi Serda, From your screenshot it appears you're having the problem on Jira and not Confluence, so I will be moving your case over to the Jira queue. Could you please let me know what plugin you're using for testing so I can make sure to get the attention of the developer of that particular add-on? Jira doesn't do this…

Hello Taoya, This can be caused if the MySQL Database isn't set up exactly per this article: * Database Setup for MySQL Could you please review that article and make sure to create your database in MySQL using those requirements? If you complete that and are still not able to proceed, can you please let me know what…

Hello, This will require deeper troubleshooting and a copy of your logs, so I have created a support ticket for you in our system using your email address on file here. Please check your email for the ticket number. Someone from the Confluence Support Team will be responding shortly but please feel free to share any…

Okay, Tom! Thank you for confirming that. Just follow-up with me after the weekend when you have a chance to reindex and if it doesn't help, we can continue to troubleshoot from there. Regards, Shannon

Wow! Thank you for the information, Jason. Happy you were able to discover the issue with the user preferences in Firefox. Take care, Shannon

Thank you for confirming, Yuki! We received your file and will have a look. Kind regards, Shannon

You're welcome, Eric! If you have any further questions please let me know. Regards, Shannon

Raghava, It may be a different issue in that case. Any extensions might cause the issue. Do you have the same issue with all extensions disabled and in Incognito Mode? Could you show me your whole stack trace and confirm your browser version numbers that have the issue? Regards, Shannon

Anoop, Thank you for verifying. I'm not sure how to do that, but there appears to be a way within Jira, so the Confluence app may be similar in REST API? * How to access UPM REST API for License Details I wasn't able to determine specifically that might be in the database. Your question has been tagged so that our…

Hello Otto, Confluence doesn't have this feature natively, and it appears not to be something that we plan on implementing in the near future. * CONFSERVER-11194 You could use one of the following add-ons, provided you're on Server (not available on Cloud): * ServiceRocket Linking Plugin * External Link Add-on Otherwise,…

Anoop, * It is not currently possible to do this through API, per the feature request. * The article I sent you does show how to get the total users that count towards the license. Are you asking how to find out the total number of licenses you have, regardless if they're being used or not? I won't be able to help you…

Hi Tom, We need to take a look at your account, so I have created a support ticket for you. Please check your email for the link to the case. Someone from the Cloud support team will be having a look at your issue shortly. Thank you for your patience! Once your issue is resolved, please feel free to comment here with the…

Hi Terry, I believe you're running into this bug: * CONFCLOUD-58971 There's no workaround yet for this, but please watch the issue in order to be updated of any changes. Let me know if you have any questions! Regards, Shannon

Hi Cristian, Thank you for letting us know you were able to answer your own question. Would you mind replying to this thread under Suggest an answer and put the answer there as well? That way I can accept it and it will show up as a Resolved answer. Thank you! Regards, Shannon

Anoop, Alright, thank you for letting me know you were able to obtain it via that method. If you have any further questions please let us know. Regards, Shannon

Hi Eric, It's not possible to remove the sidebar entirely, and it's not something that we plan to implement in the future: * CONFCLOUD-40797 Each user can collapse their sidebar by typing [ . Some customizations are possible, such as customizing what is currently showing on your Space Sidebar, when on the space itself, you…

Shailesh, The documentation says the following: * Parent page: Your new page will be a child of the page you were on when you hit . Therefore, if you are on Page 2, and you create a page, it will be a Child of Page 2. If you want to create a Child of Page 3, then you need to be on Page 3. I've tested this, and it does…

Hi Ron, Per our page on Confluence Questions Permissions, Users with permission to use Questions can ask questions, answer questions, up vote answers and more. According to this, a user shouldn't require Add Page permissions to ask a question. Are you finding this is not accurate for your instance? Regards, Shannon

Hi Anoop, This is not yet possible, but we have a feature request for it: * CONFSERVER-37100 It's possible to do using a database query: * How to get a list of active users counting towards the Confluence license Let me know if you have any questions about this. Regards, Shannon

Hi Fatma, It's currently not possible to export your questions, but we do have a feature request for this: * CONFSERVER-51723 I encourage you to vote on this and watch it in order to receive any updates on progress. Please also comment on the request with your usage case to help understand how we can best implement it. Let…

Ole, The issue you described originally is the exact issue in the ticket I linked you. The Cloud version is duplicated from that ticket, and you can find it here: * CONFCLOUD-30161 The workaround is the one I mentioned here: Solution for JIRA Service Desk customers Link JIRA Service Desk project to Confluence space to…

Hi Tom, Thank you. Were you able to verify if the users had ever logged in and attempted to reach their profile directly? If they have not, once you access their profile directly it will propagate the entry in People Directory. Otherwise, I would recommend that you try to rebuild the index from scratch and see if that…

You're welcome! Take care, Shannon

Thank you Luis! Understood. Can you try the fix here and let me know if it works for you? * CONFSERVER-52755 Workaround Some users have resolved this issue by running the command below to delete invalid notifications tied to deleted pages in the space (Similar to solution from CONFSERVER-15964): DELETE FROM…

Hi Timothy, Thank you for your explanation. Please be sure to include that on the feature request itself so the developers can see it. Let me know if you have any questions! Regards, Shannon

Marco, Happy you were able to complete the import! Just let us know if you have any additional questions or problems. Regards, Shannon

Hi Ian, Any updates will be public on the cases I linked above. I see both are currently in "Gathering Interest". If you watch the cases, you will be emailed directly when there are any changes. Thank you for your understanding! Regards, Shannon

Hi Jon, The only possibility for that is to send via support ticket, so I have created one for you now. Please check your email and you can send the HAR file that way. Regards, Shannon