Shannon S Atlassian Team

Hi there, Thank you for providing that. This can be due to a number of things, and they are outlined here: * hmm... we couldn't create your project due to an unknown error Could you review that document? It sounds most like this one: Error is slightly different from others in the logs: "An error occurred while notifying…

Hi Lonnie, Thank you for letting us know. I updated the bug with your Confluence version, but please also make sure to vote on the bug to help show the number of users affected. Kind regards, Shannon

You're welcome, Adriano! Shannon

Hi Adriano, There's no built-in way, but @Stephen Deutsch came up with a way on this post using CSS: * Suppress the box and / or graphic when no content matches? Give that a try and let me know if you have any trouble. Regards, Shannon

Hi Jainil, Can you please clarify exactly what you're looking to see on your page? From my understanding, you want your header to have a specific font in Confluence, but you mentioned it's only applying one font. Please provide me with an example of how your header should look vs what it's doing instead. I see the way…

Hi Dries, The errors appear to be database related, could verify with the database server administrator that the SQL Database was created according to this set of instructions: * Database Setup for SQL Server Specifically checking the portion regarding the creation of the database user, as it tends to be overlooked. Can…

Hi Niel, I've tested this in Confluence 6.7.0, and even if you've removed "add comment" permissions for a user then they still can add comments in Questions. * Can you confirm what version of Confluence and Confluence Questions you're using? * Can you show me what the users see that do not have the ability to comment? Is…

Hi Urs, Can you let us know exactly what you're trying to reference? You won't be able to do this dynamically unless you tell the page what to look for, such as children, self, etc. Could you explain the usage and we can try to come up with a solution for you? Regards, Shannon

Hi Greg, The number of users you're charged for in Jira Portfolio must match the number of users you have in your Jira Software instance. It's not possible to pay for only specific users. For more information, have a look at this page: * Portfolio for Jira Licensing Kind regards, Shannon

Konstantin, Glad you were able to determine the issue! I had just finished setting up a page on 6.2.3 to test and I still wasn't replicating the issue. Take care, and kind regards, Shannon

Hi Jason, No worries! I thought it might be different on Windows but I don't have an example here to test. So updating the shortcut helped you to avoid the issue? Regards, Shannon

Hi Dominic, Thank you for letting us know that fixed your issue. If you'd like, you can submit it as a new answer below Suggest an answer and I can accept it as the correct solution. This will help future users with the issue. Regards, Shannon

Hi David, You sure can! On the article I sent you, Writing User Macros, there are some example macros at the bottom that show you how to style your text (including font size and color) and this question below shows you how to specify a font or font-family: * Confluence macro specifying font and special character For…

Konstantin, Wow, that's definitely unexpected. I'm going to work on replicating this. Can you confirm your operating system version as well as the browsers you are using where it happens? Regards, Shannon

Hi Peter, When you create the issue collector in Jira, here is where you set the location and can customize the collector. It appears that you might have set the location to 'prominent' but you can change this there, or set custom settings. I'm also not sure if you've seen this, but this has some further information on…

Hi Josh, Confluence is better suited to be used as a wiki, rather than a file repository. It is true that you could host your PDF files, and the search will indeed index them, but it will only be possible to search using Confluence Full Search. Quick Search (i.e. the top-right search bar) only searches the pages within…

Hi Jason, I have 1Password installed, and while I'm not able to replicate the issue, it looks like you can change your shortcuts: Perhaps you can go into your preferences and change the shortcuts it uses so it doesn't interfere with the Confluence shortcuts? Regards, Shannon

Dan, Thank you for confirming. Indeed, the event will show all day as 12-12 unless you specify hours. You can safely go with working ours at least and adjust later, if you need. Kind regards, Shannon

Hi Konstantin, What version of Confluence are you running? I tested with my Confluence version 6.7.0, and using the inspector I can see that the CSS is set to white, but has a fade setting. When I export this to PDF, it still appears white, but using a dropper tool in Photoshop, I can see that it does add a little bit of…

Hi Dan, Can you show me how you have this event set up? I'm not sure how you were doing it, but I would recommend creating an event that is one day for the hours you need, that repeats and ends on the final day of the week. I tested this in my own calendar, and I have the following settings: And it appears like this on my…

Hi Mark-Oliver, Can you check your Jira Server Logs and let me know what error messages show up there at the same time that error is generated? It will help to understand what the issue is. Regards, Shannon

Hi Raghava, Can you check something for me while your base URL is set to the domain? * Have a look at this article: How to fix gadget titles showing as __MSG_gadget * If your gadgets also show the same (which are a symptom of Jira not being able to communicate with its domain name) then you can run through the…

Hi Lena, Here's the case I just raised for CMYK preview not working: * CONFSERVER-54955 Please feel free to vote on it to help show the number of users who have run into the issue, and comment there with your findings as well. Kind regards, Shannon

Hi Lena, That's what I meant; since you mentioned if you save as RGB it previews, and when you do not, it does not show up. I assumed you meant you were using CMYK instead. Thank you for confirming. I don't believe this is meant to work, but I will submit it as a request now. With the HTML macro I used just a regular img…

Thank you for the update, Ramona! Glad we were able to solve this for Jens. Shannon

You're welcome, David! Take care, Shannon

Hi Abhilash, The issue is fixed in 7.2.7 and higher. I would recommend upgrading Jira to at least 7.2.7 or higher. The Fallback method is the better route in this case. Let me know if you have any issues. Regards, Shannon

Hi Pip, You can edit existing Blueprints but it's not possible to duplicate them. If you need to make a new one, then these need to be developed, much like add-ons. * Developing Confluence Cloud Blueprints Inserting the current date would indeed need a User Macro, but this is a restricted function in Cloud, so not…

Anna, The blog posts are listed in order of posting date, and it's not possible to reorder those. There is a feature request to be able to change the date of the blog post: * CONFCLOUD-11740 It's possible that if this were to be implemented, then when you change the posting date it might change the order in the sidebar. I…

Hi Anna, Using the Blog Posts Macro, which I think you are referring to, you can sort posts: * Sort By (sort) - Specify how the results should be sorted. If this parameter is not specified, the sort order defaults to descending order (newest first) based on the creation date. Values: * title — Sort alphabetically by title.…