Shannon S Atlassian Team

Hi Jainil, I would recommend opening a new question for this since it's no longer relevant to the original question. Let me know if you have any trouble with that! Regards, Shannon

Oh, good. Thank you for confirming, Chee! Keep me updated and let me know if you run into any issues. Regards, Shannon

Hi Ric, I've been alerted that the issue you're running into is actually a new bug reported yesterday to Microsoft. Due to the permissions on the issue, I'm not able to share it here, but it will also take a few weeks to be reviewed by Microsoft. Thank you for your understanding. As for your issue downloading scripts, is…

Arunk, Can you try to access the edit page directly using this pattern? http://CONFLUENCE=URL/pages/editpage.action?pageId=000000 If you don't know the page ID, you can find it in the database this way: select * from content where title = 'Page Title' and content_status='current'; The contentid column will be the number…

Shira, Could you clarify what you mean that a scroll was added? Feel free to share a screenshot, and let us know what you're trying to accomplish exactly. It will also help if you show us the exact code that you're using. Thank you for your help! Regards, Shannon

Paul, I believe you may be referring to this feature request in terms of People Directory Security? * CONFCLOUD-7837 At this time, I would recommend voting on that and watching it as you likely already are, and any updates to that will be posted there. In addition, this may also be interesting to you: * CONFCLOUD-1882 As…

Hi Allan, Could you confirm with us your Confluence version? When you edit the roadmap, do you see the updates in the preview, and just not on the published page, or neither? Could you confirm if you have also completed clearing the indexes from scratch, and if all users see the old roadmap (to confirm it isn't cached on…

Hi Vijay, What version of Confluence are you working on? I'm on macOS as well, testing on Confluence Server version 6.7.0, and I'm able to click and drag the columns of my table for my needs. Can you let me know what's happening when you try to click and drag the columns? You also mentioned in your title that you cannot…

Anderson, This is not stored anywhere, but keep in mind that it does not display historical data from before the add-on was enabled. Additionally, if you were to have run a reindex from scratch, the data would be deleted and will not display. It's also not possible to guarantee a user's point of entry, for example, if they…

Ric, Thank you for providing the error message and clarifying the issue with the title. I was able to find this has been reported as a bug and we're submitting it to Microsoft: * JSWSERVER-16376 From the notes, it needs to be reviewed by Microsoft which can take about 2 weeks. Since this was submitted about 2 weeks ago, I…

Hi Chee, Accessing via the terminal on the server was just a test to see what messages would come back, but thank you for letting us know turning off security got you through. When you say you turned off security, can you confirm what that was? Did you disable a firewall, for example? There may be a setting that you can…

Thomas, These things aren't possible overall. The below article can help you restrict the People Directory from certain groups, followed by its feature request. * Hiding the People Directory from a Confluence Group * Feature request for restricted access to People Directory: CONFSERVER-7837 For Team Calendars: * Ability to…

Hi Marta, You would need to change page CSS for that customization. Have a look at this page for the full explanation: * How to customize MS Word exports Let us know if you have any trouble. Regards, Shannon

Hi Matthew, Can you have a look at this article and see if it resolves your issue, Unable to start Confluence due to JMX If not, can you stop Confluence, remove the following directories, and then restart and see if you still have the error? * <confluence-home>/bundled-plugins <confluence-home>/plugins-cache…

Allen, Can you clarify what you are looking for exactly in regards to the syntax? We have documentation on Writing User Macros and I'm sure you've looked over that so let us know if there's something particular that you're not able to find. Regards, Shannon

Paula, I'm responding here in English, since this is an English language forum. Thank you for your understanding. You mentioned you're not able to create indices. Can you please elaborate, and confirm your Confluence version? Regards, Shannon

Hi Riccardo, The templates mentioned from our articles should still be correct, I assume these are the ones you are using on the Data Center versions of our software since you mentioned Azure Marketplace. * Getting Started with Confluence Data Center on Azure * Getting Started with Jira Data Center on Azure Please confirm…

Stefanie, Understood, sorry, I had missed the comment about the CSS already having been removed. This will need us to look deeper into your instance and requires a support zip. I have created a support ticket for you. Please go to transfer.atlassian.io and upload a copy of your support zip there, so our team can have a…

Understood, Ziad. This wouldn't help you retain your entire Jira instance, but if there was a particular issue you worked on that you needed more information from, it would be a viable solution to obtain that data. Regards, Shannon

Hi Tom, I am unaware if the issue itself has been reported to Grammarly, but we have a feature request here for official support with Grammarly: * JSWSERVER-16418 The error in particular is mentioned on this knowledge base article. I neglected to post this earlier: * Accessing Jira Software boards in browsers returns…

Beatrice, That's very strange; the symbol on your browser just clears the log entry, so I'm not sure why it would have fixed the issue. Could you test it again, and if it's broken again try clearing your browser cache? Regards, Shannon

Thank you for confirming, Dirk. I spoke with our Marketplace team and we'd really like to see a copy of your support zip. Therefore, I have created a case for you with our support team. You can connect to transfer.atlassian.io and you'll be able to upload a copy of your support zip there. Thank you for your help! Regards,…

Marta, You can either set a global PDF CSS layout, or space-based. Have a look at this: Customize Exports to PDF To reference Arial, you need to use the method in Advanced PDF Export Customizations that I let Jainil know about: <span>@font-face</span> <span>{</span> <span>src</span><span>:</span>…

Aww, thanks Alexandre! Glad I could help :) Regards, Shannon

Matthias, Thank you for letting me know that. I'm not aware of a way to use that within Confluence, but Confluence does have the same feature. Let me know if you have any questions about that. Shannon

Hi Ziad, It would have been put by default in your export directory, but you could change the location. The best thing would be to ask your other administrators in case one of them set it, but otherwise it will prove difficult for you to check any other way if backups were set on a destroyed instance. Some hosting…

Clemens, You're welcome! You might have not seen that option if you didn't have the full administrative permissions for your site. Happy to hear support was able to help you out. Could you confirm if support was also able to assist you with the import, or if you're still having issues with that? They'll be able to look…

Hi Paul, Sure, could you clarify what you need further information on? As my comment states, users will only see updates for pages they have the ability to view. If something is restricted from a user, or the user hasn't been given permissions to, then they won't show up in their updates. Regards, Shannon

Anderson, It would depend what other users have set as their Home Page. Each person can set their own. Also, how long ago did you enable statistics? Shannon

Ziad, I just saw your 2nd reply. The support team might be able to let you know what was installed at the time you send your support zip. If you still have a copy of that ticket you can reply to it and someone will see if we still have a copy of your support zip and can see what add-ons were installed. Note that…