Shannon S Atlassian Team

@Andrew Dermugin what Nic mentioned - it's not possible to roll-back at this time. If you have feedback please send it via the sidebar menu, or you can reach out to our product manager Kerrod who has commented on the bottom of this thread. Regards, Shannon

Hi Vince, What steps did you complete so far on the installation? Did you not yet start up Jira? You setup your username and password on the initial configuration. If you did create a username and password you can recover it using this procedure: * Retrieving the Jira Administrator If you're receiving a particular error…

Alright, so something still isn't quite right. Since you edited the .bat file, can you confirm you're indeed running Confluence on Windows? Which version of Windows are you using? Secondly, this will not work if you're running Windows as a Service which starts up automatically. Could you confirm that you do use the…

Thank you for letting us know you're no longer having issues, Peter! We had an issue with a few Confluence sites only yesterday, but it's been resolved. I've checked and confirmed your site was not one of them. If it happens again please feel free to report it on the site I linked on the other answer. Take care and kind…

No worries, Maarten! Thank you for your feedback. :) Shannon

Thank you! I've tried to replicate this on my own, as I've seen other users mention the same problem, but I wasn't able to. So it could have something to do with your IE settings. You can try in IE 11 with Compatibility View, and see if you can get around it that way, otherwise I would continue to use Edge. Regards, Shannon

Hi there, Was the issue with Internet Explorer 11? There's a known issue with that, which is why I was asking earlier about which browser you were using. :) Please confirm! Regards, Shannon

Thank you for confirming. If you're not able to login after running the Restore Admin Access article, then a step wasn't done properly. You should login with the username recovery_admin along with the password that you entered in the setenv file by adding the following property:…

Hi Maarten! Please feel free to supply any details you have about the issue on the bug ticket. If we need anything further on there our development team will follow up with you! * JRASERVER-66593 Regards, Shannon

Doo hwan Kim, I have found a few other users with the same issue, and we're currently working on creating a bug ticket for it. I will be sending that to you as soon as we have it. In the meantime, can you try appending ?filter=-1 to the end of the issue URL and see if you still have the issue? This was a successful…

Hi there, Can you tell us a bit more about the problem? What error message are the users getting? What is your user directory setup? Are the logins local to Confluence? Jira? Active directory? Please give us further information. I would recommend trying to Restore Admin Access first, and then the admin can troubleshoot the…

Hello Hrvoje, Can you let me know your Confluence version as well as what browsers you're able to use to replicate this problem? If you've only tried one, could you try another as well and confirm if the problem exists in both browsers? Regards, Shannon

Hi Oliver, I was able to replicate the issue and have reported it as a bug to the team: * CONFCLOUD-59335 Please watch and follow for updates. I've reported it directly to the development team so we should see some updates on this shortly. Regards, Shannon 

Marcin, We have documentation on both the JAVA API and REST API for Confluence below: * Confluence Server REST API * Confluence Server Javadoc Have a look there, and if you don't find what you need, please let us know exactly what you're trying to do. Shannon

Hi there, I would start with this document: * Troubleshooting Collaborative Editing If all the steps on that document fail, then please provide us with the messages in your error logs and the Synchrony log at the time of failure. Thank you! Shannon

Jose, What are you trying to do exactly? Are you trying to align the location of the table (for example, center within the section)? If you select all you can align it that way. You also mentioned separating the section, so please let me know how that relates to your query about aligning the table. Regards, Shannon

Thank you, Nitin. This is a known bug: * CONFSERVER-39499 Please comment on that bug with your Confluence version as well as a sample PowerPoint file where it happens. You can attach it to the bug directly. I see that Minh from the Development Team is asking users if the same issue occurs in document preview. Please feel…

Hi Peter, This will require the Cloud Support team to look through your server logs to see what is causing the slowness, as it's not happening for all of our users. You can either raise a ticket on our support site or I can do so for you, but I need to confirm if the URL cas*******s.atlassian.net is the one with the issue.…

Hi Yacob, Your proxy settings would be listed in your Tomcat Configuration. Have a look here: * Reverse Proxy and Application Link Troubleshooting Guide Regards, Shannon

No worries, Matt! Take care, and have a pleasant day! Shannon

Andreas, If Confluence Support is already working on this with you, then I will leave them to it as they will be able to receive full log files from you. Once you're able to resolve it with support, please feel free to put the answer here under Suggest an answer so it can help other users. Regards, Shannon

Hi Matt, That article is for Confluence. Confluence hasn't supported MS SQL 2008 since version 5.8. I hope that's clear, but do let me know if you have any questions. Regards, Shannon

Joel, Can you confirm what product you're working with so I can make sure it's in the proper collection? For your information, for development-related requests, we also have a Development resources site below, with documentation that may help you. * https://developer.atlassian.com/ Regards, Shannon

Hi Matt, SQL Server 2008 was supported in 6.0. Where are you seeing it's not? I want to be sure our documentation is properly updated. Microsoft SQL Server* 2008 with the JTDS 1.2.4driver * 2008 R2 with the JTDS 1.2.4 driver * 2005 with the JTDS 1.2.4driver As for the upgrade, yes, you will need to upgrade your database to…

Hello there! Nic's answer is regarding the Cloud Storage Policy which does have a limit which is set by Atlassian. However, I see you asked about Jira 7.1, which is a Server version. On the Server version of Jira, you host Jira yourself. Therefore, the storage limit is based on your server. If you're not sure how much data…

Hi Rajesh, As Alexey mentioned, it means something is using that port you have chosen. You can use his guide to see what's using it, but if you want to change your port in Jira, you can use this guide: * Changing JIRA application TCP ports Just let us know if you have any trouble! Shannon

Praveen, Thank you for confirming you were able to resolve the issue. If you resolved it another way from what Ann told you about, can you let us know what that was in a new answer? That way this post can help other users with the issue. Shannon

Hi Saurabh, The link that Mitchell sent you is good, but this might be even more relevant to your case: * Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance The step-by-step instructions are there. Let us know if you have any trouble or if anything is unclear. Shannon

Hi Quan, The build number isn't from Bitbucket, as our team has chosen it randomly Let me know if you have any questions about that. Shannon

Thank you! Could you confirm what browser and version you're using? If you're using IE could you test it in another browser, such as Chrome or Firefox? Shannon