Shannon S Atlassian Team

Norbert, Thank you for your confirmation. Since MySQL 5.5* isn't supported in Confluence 6.5, I would recommend moving to MySQL 5.6 or higher. * Create a supported MySQL Database using these instructions. * Migrate your data from the 5.5* database to the new database. Once you've completed this, if you're still having…

Hi Mia, The system users are listed separately. You can see here if you only have Active Users selected, then only your licensed users will show up. Per my example, I try to search for addon users in your instance, but since I don't have System Users selected, none show up: Then, If I select System Users, they show up…

Hi Jaime, With our products, there are no trial versions, only trial periods. So you can be sure that your instance is just as fully functional as it would be if you were paying for the software. To deactivate Jira (make sure you don't have any data yet that you want to save, or it will be deleted): * On the instance, go…

Jaime, Does your Cloud instance happen to have Jira installed as well? If so, you won't see that option per this note in the article you linked: Multiple cloud apps? Note: Site import is only available for Confluence-only instances. If you have multiple applications, such as Confluence and Jira, you'll need to export and…

Hi there, You should still be able to resize columns in Confluence when you mouse-over the column. I'm not sure I am clear on what "tools" You're talking about, but the basic ones do appear to still be there. Could you confirm what version of Confluence you're running and which view you're seeing vs what you expect to see?…

Ascan, Could you confirm your MySQL Database version as well as the collation you are using? Did you set it up exactly according to Database Setup for MySQL? The messages you sent don't appear to include the full error so if you can have a look at your Confluence error logs again and let us know any other error messages…

Aaron, Why don't you just open your Knowledge Base space to all active users and customers? This way, anyone with a customer account on Jira Service Desk can view the space without having a Confluence license. * Jira Service Desk Cloud > Serving Customers with a Knowledge Base > Knowledge Base Permissions * Jira Service…

Brenda, You didn't mention which version of Confluence you have, but the only option in Confluence is to attach an Office document to the page and edit it directly within Word: * Confluence Server 6.8 > Edit Office Files * Confluence Cloud > Edit Files If you want to do this directly in Confluence I don't know if there's…

Norbert, Seems there may be a problem with your database. Can you let us know your database and version, and confirm your collation there? Regards, Shannon

Thank you for letting us know you were able to resolve the issue on your end! Regards, Shannon

You're welcome, Shady! Just keep us updated on the resolution here, as it will help other users if they have the same problem. Shannon

Hi Mia, You should not be billed for system users. If you are, then there's something very wrong. Could you confirm what version of Jira Service desk you are running? If you're on Cloud, I could take a look at your instance, but I wasn't able to find an account with your email address. I did, however, find an account…

Hi Peter, Thank you for letting me know! Hopefully, my colleagues will be able to swiftly resolve your issue. Kind regards, Shannon

Hi Gregor, In that case, you will need to give each user a Confluence license. So you will want to make sure your license tier matches the number of users in your LDAP group. Regards, Shannon

Christophe, Thank you for letting us know you created a support ticket. I would recommend that once you receive an answer there, please feel free to share the answer here, as it will help future users with a similar issue. Regards, Shannon

Jose, I wouldn't worry - I was actually testing on 6.7.1 and I didn't run into the issue. Regards, Shannon

In addition, there is no difference between an evaluation Cloud instance and a paid instance, so you will already be able to check your existing setup if your integration is working as expected. Shannon

Hi Robyn, If you enable Jira Service Desk on your Cloud instance, it will automatically be integrated with Jira Core and Jira Software. As for usage limits, there are indeed: * Atlassian Cloud storage policy If this isn't the sort of limit you're referring to, can you let me know which limit you want to know more about?…

Frederic, What version of Confluence are you running? Is this after an update? When was it last working properly? Lastly, are you able to check your Confluence Logs and see if there are any further error messages that might explain the issue? Regards, Shannon

Thank you for your patience. We have reported the bug at this URL: * JRASERVER-66996 Please vote on in order to help show the number of users affected and comment there with any of your findings. Kind regards, Shannon

Thank you for confirming, Jose! What changes did you make? I tried to replicate this for a while on my 6.7.1 instance and was not able to. I'm interested to know what was causing it! Regards, Shannon

Abhinav, Thank you for clarifying. This isn't possible in Confluence and would require some kind of add-on or possibly a User Macro. I myself am not familiar with how you would create this or an add-on that might offer that possibility. As I mentioned I'm tagging the question appropriately so any users that might have this…

Benoît, I tested this even in the newest version 6.7.1 and it doesn't appear there's a workaround besides the one that you discovered by asking a question outside of a space. I would recommend voting on the bug that I sent above since this helps keep track of the number of users who have run into the issue. Please also…

Hi Kevin, Thank you for confirming. I'm still not able to replicate this. Does it occur every time? Are you perhaps able to record a video of it happening so I can see if you're maybe doing something slightly different? You can use something like screencast-o-matic to record it using test data. Thank you for your help!…

Hello! The quick search doesn't use the same technology as Live Search and thus it isn't currently expected to work that way, but we do have a feature request for this: * CONFSERVER-39920 Please vote on the request to show your interest in such a feature. Thank you for your understanding! Regards, Shannon

Hi Gregor, Each person that has access to login to Confluence regardless if they're an admin or not will need a Confluence license. Can you confirm if this is the trouble you're having? You'll need to make sure to purchase a license for each person that will be in the LDAP group with access to Confluence. Regards, Shannon

Jean, Can you try to login with the local user by using this article: * Restore Passwords To Recover Admin User Rights That will allow you to recover access even if there's an issue going on with your user directory. By the way, can you confirm what you use for your user directory? Is it the local Confluence one or are you…

Hi Julie, You would either need to write a user macro for this or do it using the HTML macro. I found a post from the past where a colleague of mine had a macro that he created to do something similar. Perhaps it will help: * Solved: how to adjust the size of the image according to width of screen. Kind regards, Shannon

Sebastian, Can you confirm with us your Confluence version, if the URL you blacked out is the same as the Confluence instance, and if you're running behind a proxy or firewall? Do you happen to see any error messages within your Confluence logs that will give us further information? Regards, Shannon

@Márcio Rosa It is no longer possible to disable the new look. Please review the discussion at the bottom of this page for feedback from our product managers. You can also submit your own feedback directly via the sidebar in your instance. Shannon