Shannon S Atlassian Team

Michael, The Product Requirements template is actually a Blueprint and not a template, so it was developed specifically for that purpose. It's not possible to create your own using the template method. For more information, have a look at Developing Blueprints from our Developer documentation. Clicking that link just gives…

Hi Alex, I recommend going through the steps here to see why you might not be able to connect to Marketplace: * Problems Connecting to the Atlassian Marketplace Let us know if you have any trouble. Regards, Shannon

Hi Oren, You'll need to upgrade to Jira 7.2 or higher due to 7.1.9 being End of Life. I would recommend the latest version of Jira due to available bug and security fixes. Secondly, the embedded database is only meant to be used when you're initially setting up Jira and testing it. It should never be used for a production…

Trina, If you get an error that the mailbox doesn't exist then I recommend reaching out to the email provider. Could you show us the full error message you're getting? Regards, Shannon

Brad, Are you referring to Johanna? I see that your email domain had a user whose emails from Atlassian were being dropped because the first time we tried to email her, your Outlook server replied with the following error: 550 5.4.1 [johanna****@a*******.com]: Recipient address rejected: Access denied…

Aaron, Opening up to all licensed users does not provide access to Anonymous users. You would have to have a customer account on the instance in order to view the KB. Searching won't be possible for the users via Confluence itself, but they can still search on the Customer Portal page. Besides the two options listed on the…

Hi Norbert, We will still need to know what error logs are occurring, so have a look at the Confluence server logs to see what that might be. I would still recommend reviewing the article I sent you earlier since it also deals with imports, but have a look as well here: * Troubleshooting XML backups that fail on restore…

Anja, Thank you for following-up. Unfortunately then, in that case, you'll try to see if you can remember how it was added in the first place. Both our documentation and this discussion on Microsoft's website says it's not possible within Outlook for Mac. You will need to discuss this further with your IT team as they are…

Hi Stephen, Thank you for your follow-up I had a look to see if this was reported in the past, and I found that it is indeed expected behavior, and therefore occurs in all other browsers as well. It is as you discovered, if a user's screen resolution is too small then the sidebar automatically collapses, and if they need…

Hi Neill, The keys are found on each node within their respective confluence.cfg.xml files. * For versions earlier than Confluence 6.5, the Synchrony startup command will need to be updated as well. * For Confluence 6.5 and higher, they're just updated in Confluence, but all nodes need to have the same key. However, since…

Hi Edda, I'm not able to replicate this issue in Confluence, so something tells me you may have some sort of customization that is reordering the images. Do you have any PDF rendering customization on the instance? * Customize exports to PDF * Advanced PDF Customizations Can you also confirm if the images themselves are…

Carsten, The XML would have to be generated by Jira in order to work properly. If you're migrating from another software, you need to use .csv or JSON: * JIRA Service Desk: Import from other service desk platforms If this is not possible, I would recommend getting in touch with an Atlassian Partner and discussing your…

Anja, I have version 16.11 for Mac, but it doesn't appear to have a way to subscribe to an internet calendar within the app. Per Subscribe to Team Calendars from Outlook: Subscribe to a Team Calendar from Microsoft Outlook (Mac) Outlook for Mac 2011/2016 Clients do not have the ability to subscribe to an internet calendar.…

Good catch, Sathish! Thank you for letting me know what the resolution was. Take care, and kind regards, Shannon

Thank you, Roberto. I have made a support case for you with our Jira Support Team using your email address on file. I have sent an email to you via the support system. Please reply there with the details I asked for in email. It will also help if you upload a copy of your log files here: * transfer.atlassian.io Thank you!…

Thank you for letting me know, Ascan. Take care, Shannon

Hi Aakanksha, Other than the information I provided you previously, I'm not aware of the specific command that will return the data you need. You can check our REST API Documentation below: * Confluence Server REST API * Confluence Cloud REST API What was the problem with the information I gave last month? Was it not…

Thank you, Stephen. I was definitely not able to replicate this yesterday in Edge but this morning I am able to, on both a macro and the calendar page itself. As this is still an issue for you I have raised a bug ticket below: * CONFCLOUD-59367 Please vote on this issue to help show the number of users affected by the…

Hi there, The calendar macro is a part of Team Calendars add-on in Confluence which is a separate subscription. Can you confirm that you have ordered Team Calendars and it's installed on your instance? Regards, Shannon

Stephen, I'm running 6.8.0 on macOS with the latest stable Chrome Version 65.0.3325.181 and I'm not seeing the same issue with the Confluence dashboard. Could you perhaps show us an example of what you're seeing? Does this occur on multiple instances of Chrome and with all add-ons disabled, as well as in Incognito Mode?…

Hi Sathish, All users on the instance aren't able to edit the page? Are you able to click edit and just not save it, or not even click edit? I had a similar issue where I wasn't able to save something I was working on, so I opened a draft of the page in another tab, and was able to save that. If this doesn't work, could…

Roberto, In your first post, you said you were using dbo schema, but in the instructions from the article and the ones I quoted, it says you have to make a new empty schema. Can you confirm you're no longer using dbo from your original example? If you are still having trouble with the setup steps after confirming you're no…

Hi Julian, Can you let me know if this had worked in the past? What version of Confluence are you running? In order to proceed, we will need to see what's happening in the logs. Please tail your Confluence Logs and attempt to insert again, and let us know what error occurs. Regards, Shannon

Hello Matthias, It's not possible to do in Confluence, but there is a feature request for this: * CONFSERVER-25479 There may be some back-end way to do it, but I am not aware of that. I would keep an eye on the feature request above in the event that someone finds a way to work-around that. Thank you for your…

Hi Jeff, It's not possible using the Multimedia macro, so I have made a feature request for this: * CONFSERVER-55263 I would recommend if you're on Confluence Server, you can enable the HTML macro and use it to embed a video that way: * HTML video loop Attribute Here's my example: If you only want it to loop but not…

Hi Ryan, I looked up your email and you have 2 Cloud instances associated with your email: p****.atlassian.net s****.atlassian.net Can you let me know which of the two is having an issue? Is it when you try to install any add-on? Regards, Shannon

Hello Ascan, Is Synchrony having problems functioning or only throwing this message? Have a look at this ticket, as it might apply to you: * CONFSERVER-45555 Please confirm if you've enabled that workaround, and if you still have issues, have a look at the following: * Troubleshooting collaborative editing * Running…

Hi Jan, You can go to the calendar itself, click the . . . menu, and select Embed. This will provide you with a link to the calendar. You can choose to either paste that link into a page in Confluence, which will embed the calendar OR, you can link text to the URL and it will go right to the calendar for users. It is not…

Ascan, Can you tell us how you're attempting to backup Confluence? What is the screenshot you sent from? Can you show us what the Confluence server logs say? Lastly, what is the version of MySQL and the collation? Regards, Shannon

Hi Kim, Can you let me know what the issue is when you try to provide access to anonymous users? On the page you sent a screenshot of, there should be an Edit Permissions option on the page in order to change the permissions. Have a look at this article as well for further information on providing access to only certain…