Shannon S Atlassian Team

Hi Angel, You just need to add them to the group site-admins. Let me know if you have any trouble with that! Regards, Shannon

Rajneesh, I would do a fresh Jira installation and restore it that way. You'll want to make sure you're already set up on the external database first. * Restoring data from an XML backup Regards, Shannon

Rajneesh, Previously, did you make any backups on Jira? You will need to recover from that. Please note that the H2 database should only have been used for your test instance. Once completed testing we recommend you to migrate to an external database. Regards, Shannon

Oren, The instructions were linked earlier: * JIRA How to migrate from HSQL database to an external database Using the JIRA applications configuration tool, connect JIRA to the new database. You will want to open that 2nd link to see how to connect to your new database. If you have trouble, let us know what database type…

Matthew, Does this happen in all other browsers as well? Are you behind a firewall or proxy? The message you sent us seems to be abbreviated, and we'd require more logs to know what's going on. If you're able to replicate the issue in Chrome, can you show us what comes up in the Developer Tools Network console? Regards,…

Andrei, Is there anything in your logs that might say what the problem is? Have you set up this: * Configuring Marketplace Connectivity Are you able to run a traceroute to Marketplace to see what comes back? Regards, Shannon

Haipeng, It doesn't look like you're looking in the right location. Have a look here: * Working with Confluence Logs When you start Confluence, log entries will be sent to the application server logs until Confluence has completed its initial bootstrap. Any log entries written to the console will be repeated into the log…

Marc, It's very similar to the error you posted earlier, but I found another line: Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: The database name component of the object qualifier must be the name of the current database. This should resolve your issue: * The component of the database name of the object…

Shazia, Thank you for confirming I was able to resolve the issue for you! Take care, and have a pleasant rest of your week. Regards, Shannon

No worries, Graham! I know we had the option to switch from a rich text editor in earlier versions of Confluence, but now you just get the one. :) Glad you were able to get it working on your instance! Take care, and have a pleasant rest of your week! Regards, Shannon

You're welcome, Corey! Glad we could help. :) Shannon

Michael, Glad you were able to get it working. Take care, Shannon

Hi Corey, Under Manage Add-ons, searching under System Add-ons, is Confluence Business Blueprints - Plugin installed and enabled? If so, can you verify if all 38 of 38 modules are enabled? Regards, Shannon

Glad to hear! If you run into the issue again feel free to contact support directly. Of course, I am happy to help but this way you can just give them the email address there and they can remove the block for you and make sure the email goes through. Take care, and have a pleasant rest of your week. Regards, Shannon

Trina, Thank you for the update. Unfortunately, this is not really something we'd be able to help you with here since the error is caused by the mail server. If you continue to get that message then you will want to speak to your email server administrator so they can have a look and see why it might be throwing that…

Ryan, That first instance doesn't have a valid license as it was good through 29 March 2018. I recommend adding payment information and extending your Confluence license first, and then you can try to install an add-on. Can you try that and let us know if you have any trouble? Regards, Shannon

Hi Norbert, You can increase memory following this documentation: * How to fix out of memory errors by increasing available memory Have a look there and let us know if you have any trouble. Regards, Shannon

That's it! Thank you for confirming; glad the article was helpful. :) Take care and kind regards, Shannon

Hi Ahmed, It would definitely need a 3rd party add-on to accomplish this. Have a look at this past discussion as well as our existing add-ons that relate to MS Project. Regards, Shannon

Pavan, What database version do you have currently? Something seems wrong with your database. Can you also confirm your collation? Please also verify that the license you're using is valid for Confluence 6.8 or higher. Regards, Shannon

Haipeng, Can you try ps aux | grep java and see if the Confluence PID is running? Then you can kill it and try to start Confluence again. The error you sent looks like it's just complaining that Confluence was already running, so it might not have stopped properly last time. As for your original issue, what was the…

Graham, By Rich Text Editor you just referring to the regular Confluence editor? I tested in 6.8.0 and it's possible to insert a table within a numbered list: When I carried on and went to continue the numbered list, it picked up where I left off. Are you having any issues accomplishing this? What version of Confluence are…

Thank you Marc, So this is what you're seeing after you corrected the other issues? There should be at least some information in the logs; I know you said there were no errors but is there anything that says INFO that's associated with the problem? Could you share with us what steps you took in order to upgrade, and what…

Oren, The instructions are linked above. If you're having any trouble with a specific step, please let us know! Shannon

Stephen - One more thing to note is that even though Edge is supported on Jira Cloud, it hasn't actually been extended to Confluence yet. I apologize for misspeaking earlier. From the Supported Browsers page: The only Atlassian Cloud apps that support Microsoft Edge are the Jira applications (Jira Core, Jira Software,…

Marc, Can you let us know what procedure you took to update Confluence thus far? Could you show a screenshot of the page you are seeing? Shannon

Hello Shazia, I am going on the assumption you're using Confluence Cloud since you're asking about an ongoing issue? I wasn't able to find an account associated with your email address but I did find one associated with your email domain. This domain starts with ma*******.atlassian.net, and happens to have a user with your…

KC, I'm a bit unclear on what you're trying to do here. I've setup the following: * Space A* Parent Page 1 * Child Page 1 < --- inserted an Excerpt Macro here. * Space B* Parent Page 2 < --- inserted an Excerpt Include macro here, pointing to Child Page 1 which includes the excerpt. * No child page. When I created the…

Christina, Can you let us know what you mean by page trackers or properties pages, and what exactly you need to track? Regards, Shannon

Edgar, What version of Safari and Confluence are you using? Does this happen to all .png files? I can confirm I am not able to replicate the issue on Safari Version 11.0.3 (13604.5.6) on my Confluence Cloud instance. Regards, Shannon