Shannon S Atlassian Team

Barbara, You can export Confluence pages to HTML as you may already be aware, but some macros may not work as expected. Have a look here: * Export multiple pages to HTML, XML, or PDF You can also have a look at a few of the 3rd party add-ons available for Confluence, such as Mail Page. Regards, Shannon

Hi Ronnie, The main language you'd need is indeed Java, but I suppose that if you wrote a .NET add-on that would connect to the Jira API, that would work too. Have you been to our Developer site? You'll find a bit more information there, as well as our Developer resources that may be more helpful to you including a…

Hi Markus, This is not yet a feature, but there's a feature request for this below: * JSDSERVER-1833 Please vote on it in order to show your support for this feature. In terms of your other question from earlier that is related to this, let me look into what you suggest and let you know if is possible. Regards, Shannon

Vijaya, * What add-on are you using? Is it one you developed yourself? * What version of Jira are you using, and what is the Jira version of the instance that did work? * What code are you using? Regards, Shannon

Nico, Since the Index Macro will only show all results within a space, you could use a combination of Page Properties and Page Properties Report macro. Have a look here: * Inside Atlassian: building automated index pages in Confluence Regards, Shannon

Andrei, Those files are only added if you zip using the UI instead of Terminal. Is there a reason you need to re-create the original backup? I can confirm the following does NOT include any hidden files from the macOS: * Download the site backup from the Cloud site. macOS then automatically unzips the file in Finder. * Go…

Hi Martino, This is the same thing I was describing earlier, and I reported it on the bug itself. We would like to know when you first noticed the behavior, but I hadn't heard from you regarding that. Could you let me know if you can remember? Shannon

Hi Andrew, I can confirm that the entire contents of the macro got copied over, and I'm able to copy and paste other macros. However, I'm running IE 11 in Parallels on macOS, so I don't know if it makes a difference. I have asked around the Cloud team if anyone has reported this, and I wasn't able to find any support…

Hi Milan, It's likely you already found this, but the list is here: * Atlassian Cloud IP ranges and domains Please let us know if you have any questions about that. Regards, Shannon

Andrei, I spoke with another colleague since Suren was away from his desk at the moment. We had a look at the file on your support ticket, and it appears that you created a Full Site backup. This can only be restored on Cloud instances that have only Confluence. If you need to restore to an instance which has both Jira and…

Hi Andrew, Can you confirm that Compatibility Mode is turned off IE? I just tested in my Confluence Cloud instance, but I wasn't able to replicate the problem and can copy a Page Properties Macro from one page to another. Does the issue occur with any macro or only the Page Properties one specifically? Regards, Shannon

Andrei, There should not be 2 exportDescriptor files. This needs a support ticket so they can look at what happened to your backup, but I see you already reported one. I will leave that thread open so Suren can help you there. Feel free to update us here once you're able to fix your file with how you corrected it, but I…

Hi Al, I'm not familiar with Greenshot. Could you let me know if this pertains to a specific Atlassian product, or if you're referring to the OpenSource application called Greenshot? Unfortunately, we won't be able to help you here, as this is a community to support Atlassian products. I think you might have come here…

That's great news! I think I saw that on another post while searching for an answer for you. Glad it worked. Please feel free to let the engineer know in your ticket as well so he can close the case. Take care, and kind regards, Shannon

Hi Marco, This is not currently possible. It appears it has been requested in the past but it is not in our roadmap. * JRASERVER-61997 A bit of this was discussed as well in a Confluence post, but it appears you might need to edit the source code to change that: * How to show priority names in Jira issues list macro?…

Hi Tim, There's a bit of a discussion here about the same, perhaps you can review it for some suggestions? * Is it possible to restrict the Due Date field entry to only take today's and future dates but not past? Kind regards, Shannon

Hi Thomas, There was another user below having a similar error using IIS, have you had a look at this? * Solved: Cannot Complete Sprint - Method Not Allowed Unfortunately, I'm not familiar with IIS besides the basics either but I would look into that as well as Integrating Jira with IIS to make sure everything is set up…

Manuela, Can you please clarify exactly what you're trying to do? It's not clear from your message. What exactly do you want to export and for use where? Shannon

Rob, I'm not sure I am following your question. Can you let us know what you're trying to do exactly? Is Edit with Emacs an extension you're using? If it's not working with Jira I would recommend getting in touch with the vendor who created it and they can let you know if it's something they're working on. Regards, Shannon

Lakshmi, Can you tell us what version of Jira Software you're running, and which of these options you have selected for your Swimlane? For example, No Swimlanes should display in Expanded view. Shannon

Ashlee, We will need to know what version of Jira you're running, and the browser and version that has the problem. Are you able to replicate this on more than one browser? Shannon

Alright, thank you for confirming, Ryan. I'm not sure I'm familiar with the page you say it's going to when you try to install. But can you confirm for sure that you're going through UPM on the instance itself and not through Marketplace? Can you show me what the screen looks like that it goes to, or better yet, send a…

Andrei, At any point, did you unzip the backup and zip it again using your OS? If so, it could have caused a problem with the zip. You should re-zip using your command line. For example: zip -r archive.zip entities.xml exportDescriptor.properties attachment/ The -r will exclude any hidden files. Let me know if you have any…

Stephanie, Which version of Confluence is this occurring in and did you recently upgrade? What error is occurring in the logs when you try to save? Shannon

Hi Graham, It's completely fine! I did it as well, although you cannot see it due to my comment permissions. Regards, Shannon

David, Can you please let us know which application you are referring to in your question? It appears it came in uncategorized so I want to move it to the correct collection. Regards, Shannon

Hi Umesh, This needs the help of our Advocates team to check your SEN. I'm creating a ticket now that you will receive shortly in your email. Thank you! Shannon

Hi Pamela, This was a bug that has since been fixed: * CONFCLOUD-58971 Could you confirm if you're still having the issue on your instance? Shannon

Thank you for confirming, Jason! I found your ticket and confirm it was related to the bug CONFCLOUD-58971 which is now resolved. Take care, Shannon

Hi Nhan, To fix the collation, you actually need to create a new database with the proper collation and then import your data over. Can you confirm this is what you did? * How to fix the collation of a Microsoft SQL Server JIRA database So I would recommend the following: * Backup your current Jira to XML * Create a new MS…