Shannon S Atlassian Team

Hi Randy, Approval buttons do not currently work in email for Jira Cloud. Be advised that the feature you commented on (JSDSERVER-4349) was released for Jira Service Desk Server version 3.12.0. Below is the request for Cloud: * JSDCLOUD-4349 Please vote on that issue if it's something. you'd like to see in the future.…

Hi there, There doesn't appear to be a workaround listed on that ticket that would work to change the refresh interval. Can you let me know which part exactly you're trying to do? Shannon

Hi Amine, In newer versions of Portfolio, the scope table is rendered differently for performance reasons. That is, it only renders the issues that are currently visible. CTRL+F will no longer work because the issues at the bottom of the table won’t actually be present on the page until you start scrolling to them. This is…

Hi April, Sorry for the delay, I was reaching out to the Confluence team. The plugin is required when using the Outlook Windows desktop client, and it's a limitation of Outlook specifically. Therefore, for the foreseeable future you would need to install the free plugin. Let me know if you have any questions about that.…

Hi Frank, One thing first - the article you posted first was actually only for versions of Jira Software between 7.0.0 and 7.1.10. Most of these versions are already not supported anymore, so we are removing that article. Thank you for bringing it up. Secondly, for the upgrade procedures (both installer and manual) it…

Hi Simarjot, Can you let us know the exact method you used in upgrading Confluence, and which version you came from? Please also be sure to run through these steps: * Editor does not work properly Thank you! Shannon

Hi Yaacov, You would need to remove "Add Pages" permission from the users for the Space Permissions itself. This will prevent them from adding any pages at all in the entire space. It's not possible to restrict on a page-by-page basis. We have a feature request for that: * CONFSERVER-30791 At this time, even if you were to…

Pascal, If you're familiar with CSS, you can change the Global CSS in order to change the look of your Confluence site. There's a blog post from when we moved to ADG2 that explains the changes from ADG1. Perhaps you can review it to know what colors to use in order to revert to ADG2 in your CSS? * Design Guidelines 2.1 –…

Thank you for confirming. The page in your screenshot looks like the Customers page, but the article does mention to do it from the Roles page. Can you confirm you're on the Roles page and not the Customers page? From the article you originally linked: * Go to Project settings > Users and roles. * Hover over the user or…

Hi Marjorie, This isn't the intention of the Page Property macro. I would recommend using Excerpt Include instead. Have you seen this macro before, and does it work for your requirements? Regards, Shannon

Hello, Could you please explain a bit more clearly what it is you're trying to do exactly? That way we can provide you with the API instructions you require. Regards, Shannon

Hello there, @Balirka! The bug is currently low because it hasn't been prioritized any differently. You can see the bug currently has 5 votes and 5 watchers, and so it can appear that not very many customers are running into this issue. We prioritize bugs according to the following: Atlassian Bug Fixing Policy - How we…

Hi Frank, The zero downtime upgrade is for Jira Data Center, because you would have other nodes to fall back on. Have a look here for the various upgrade methods and which versions are supported: * Upgrading Jira Applications Regards, Shannon

Hi Martin, Since they're both add-ons native to Confluence, they shouldn't be conflicting with one another, and we'd be having more reports if that was the only thing causing the conflict. Let me dive deeper into this for you. I'm running a basic test right now in Confluence 6.9.1. If you're having the issue in 6.6.0…

Hello Sushant, In Jira Server, Issue Collector is not compatible with mobile browsers. I'm not sure how you were planning to implement the Issue Collector in a mobile app, but it likely won't work if you're on server. * JRASERVER-30358 In Cloud, it appears to have been released as an improvement: * JRACLOUD-30358 Please…

Hi Bernardo, Can you confirm your Portfolio version? The article you linked is for version 2.13 and refers to Classic plans. Portfolio for Jira release notes 2.1: Portfolio for JIRA will discontinue supporting Classic plans by April 1st, 2017 for Cloud instances. Learn to migrate from classic plans to live plans here. In…

Hi Martin, Unfortunately I don't have an email address you can send that to but you can just post the relevant lines, for example, the first few lines that start with ERROR and then the very last few that end with "caused by:" There's no need to send all 600 from the thread. You can feel free to cut out the internal…

Hi there, Provided you've met all requirements in Confluence Mobile documentation and you're running 6.8 or higher, it should work. Is there error message the one you're getting from the below article? * 'Can't get a secure connection' error on Confluence Server mobile app I assume this is the article you saw since you…

Hi Martin, Can you trigger the error again and let us know what comes up in the Confluence Server error logs at the same time? Regards, Shannon

Cheryl, Can you help clarify what it is you're looking to do exactly? It will help if you include your usage case. Regards, Shannon

Kedar, Can you let me know what document you were using in the first place to set up categories on the sidebar? Are you using a macro for this? Shannon

Maneesha, Thank you for confirming. I want to send this to our support team so we can dig further into your issue, but I'll need to know your Portfolio version. Could you let me know what that is? Shannon

You can go to your billing section in Cloud to see which subscriptions you have. Essentially, you need a Jira account to edit or comment on a ticket. Jira Service Desk is the only application that also allows you to create customer accounts which are free and do not require a license. Regards, Shannon

Matti, This is the way we recommend to set the collation of MySQL in Confluence. What issue did you have following the procedure? When you ask about foreign key checks, are you having some sort of error message? Can you show us what you're seeing in the logs? Shannon

Aravindi, Any chance you're on Cloud? The article you linked to earlier is just for Service Desk Server version 3.5. The process for Cloud is a bit different. Remove customers from a project You must be a project administrator to remove customers from a project. * In your service desk project, select Settings ( ) > People.…

Thank you for confirming, Markus. It's possible that they didn't activate properly for some reason after a restart, if you didn't deactivate them. There may be some messages in your logs from the last restart that would mention if something couldn't activate properly. Regards, Shannon

Hi April, In Jiri's ticket, we suggested he install the plugin from this article: * Subscribe to Team Calendars from Microsoft Outlook He did not proceed with this, so I cannot say for sure if it worked for him, but you're welcome to try it and let us know how it goes. Regards, Shannon

Hi Sandeep, I'm not familiar with that process myself. My recommendation would be to reach out to the developer community that Thomas mentioned, and they can help you there. This community here is more for general usage questions of our products, and not development. Let me know if you have any trouble! Regards, Shannon

Legna, Thank you for confirming that. I'm creating a ticket now for you with the Cloud Support team, so they can have a better look at your issue from their end. Once the issue is determined, please feel free to reply on this thread with the resolution or if it's an existing bug. This will help users in the future if they…

Hi Sandeep, Generally the SSL error PXIK path building failed can be resolved here: * Unable to connect to SSL services due to PKIX path building failed If not, and you're developing an add-on, I would recommend the Developer community that Thomas mentioned. If you're not developing an add-on, then I would recommend you…