Shannon S Atlassian Team

Hi Marc, * You should include "AND status = Open" in your filter to use with Portfolio. This might not affect the issue but it's good to include. Can you run that whole query in Jira Issue Navigator and see what comes back? * Please also run a database search for the projects you are lead in: SELECT * from project WHERE…

Thank you for confirming that. Could you try first the following: * JIRA application does not start due to disabled bundled plugin Let me know how that goes. Regards, Shannon

Thank you for the feedback! I've submitted your suggestion below: * CONFSERVER-56041 In addition, I found a feature request to be able to toggle the behavior between OR and AND: * CONFSERVER-45518 Take care, and have a pleasant week. Shannon

Hi Krista, Portfolio deals more with creating a plan for the future, than dealing with issues from the past. Therefore, I would recommend you use Jira Software's Sprint Reports for this information. Have a look there and do let us know if you have any questions. Shannon

Amine, Unfortunately we're not able to replicate the same behavior you're experiencing, so I'd like to create a support ticket for you. Can you confirm your Portfolio version so I can go ahead and do that? Thank you, Shannon

Hi Spyros, You can create a calendar using a single .ics file but you won't be able to import additional .ics files once the calendar has been created. This is not something that we plan to implement in the near future: * CONFSERVER-50134 However, as they are separate calendars, I would recommend creating one separate…

Hello Praveen, This page does not exist in Jira Server. In order to authenticate, you can use OAuth, Basic, or Cookie Authentication, depending on what you're doing. Let me know if you have any questions about that! Regards, Shannon

Hi Raju, I would recommend reaching out to an Atlassian Partner for this. They're experts who can look at your instance itself and let you know what can be done to simplify things. Let me know if you have any trouble finding a partner. Regards, Shannon

Hi Maja, There's a bit here on how to debug: * Troubleshooting issues with the email channel If you can go to test it and see what error messages occurred, we can help figure out why they're not creating issues. Let me know if you have any trouble. Regards, Shannon

Greg, Can you let me know which tooltip macro you're using when this happens? Which version of Confluence are you on? Shannon

Hi Pascal, Glad to hear it helps. Take care, and have a pleasant week. Shannon

Hi David, We'll need a bit more information from your Cloud logs in order to determine the issue. I've therefore created a support ticket for you and am emailing you now via that case. Thank you for your understanding! Regards, Shannon

Are you using the native worklogs or Tempo? There's a thread here that might help you out: * How to get list of worklogs through JIRA REST API Regards, Shannon

Hi Kalyan, Jira 4.3 would be far too old to accomplish this task as the oldest version of Jira that is supported is 7.2: * Atlassian Support End of Life Policy In more recent versions a feature is out that will stop the SLA clock on non-working days. For your issue, you're asking for a JQL query that will help with that.…

Hi Markus, Can you let me know which method you're using to add the add-on? There are several ways: * Install from marketplace.atlassian.com * Install from within the instance by going to Find New Add-ons * Upload the jar or obr file directly. These methods are outlined here: Installing add-ons Could you test all 3 methods…

You're welcome Robert! Happy to help. Shannon

You're welcome, Frank. Take care! Shannon

Thank you for your support, Randy! Take care, Shannon

Hi Mark, Jira App for Chat is a system add-on thus it is not possible to remove, and also should not take up a Service Desk license. I checked my personal Service Desk instance and I can confirm it does not take up a license. You can check your Application access page below to confirm:…

Hi Edmund and Mike, Newer versions of Portfolio render the scope table differently for performance reasons. That is, it only renders the issues that are currently visible. CTRL+F is not working because the issues at the bottom of the table aren't present until you begin scrolling to them. This is required to keep the UI…

Hi Robert, That workflow you described is correct. The issue at hand is it's not possible to grant higher permissions for pages than their parent permission. It works the same with parent and child pages as well. There's an existing feature request for this below: * CONFSERVER-37884 Please feel free to vote on this to show…

Glad to hear! Take care, and have a pleasant rest of your week. Kind regards, Shannon

Hi Yaacov, Our Confluence Product Manager and has replied directly to you on CONFSERVER-30791 regarding those requests. In short, it is due to the way edit permissions are not inherited. This behavior would first need to be changed. You can follow the request here: * CONFSERVER-5095 Let us know if you have any questions.…

Simarjot, Thank you! Can you have another look at your logs and see if there are any other errors mentioned? The one you provided doesn't give me too much information. Look for the word "ERROR" followed by "caused by:" at the end. This should give us more details. Another option would be for you to do a clean install of…

Matti, Our suggestion is only to run the changes exactly the way they are outlined in these articles: * MySQL Collation Repair: Database Level Changes * MySQL Collation Repair: Table Level Changes * MySQL Collation Repair: Column Level Changes * MySQL Collation Repair: Column Level Encoding Issues * MySQL Collation Repair:…

Maneesha, Thank you for confirming you're on the Cloud version. I have created a case with our Cloud support team and they will have a look for you. Once resolved you can feel free to post the solution here as it will help other users in the future. Regards, Shannon

Hi Thomas, Can you let us know what the issue is you're having to update Jira exactly? I understand that your instance of Jira is licensed but not installed, and you're trying to do an update to version 7.10.2. Is this correct? Can you let us know what errors you're running into along the way, and what version of Jira…

Hi Subhajit, Can you clarify with us what exactly are you trying to do? Have a look here: * Class overview com.atlassian.sal.api.auth.AuthenticationController However, if this is a question regarding developing for Jira, I recommend you visit our Developer Community as they may be better able to assist you with this.…

Hi Robert, That's correct; a user needs to have view permissions on a page to be able to see the page you are sharing with them. Can you clarify what the issue is? Sharing a page doesn't give someone permission to see a page, it simply emails them a link to the page and suggests they read it. * Share a page or blog post…

Hi Dana, There seem to be very many iOS apps that you can use to scan your barcodes: Scan-It to Office Scan to note Quick Scan or QR Code Reader These are just a few examples. I advise you to go to the App Store and research there to see if you can find any applications that suit your needs. Shannon