Shannon S Atlassian Team

Hi, Can you check the Developer Tools console and see if it tells you what errors are occurring behind the scenes? Thank you! Shannon

Simarjot, Any chance you're running behind a firewall or reverse proxy? If so I would try a fresh install without and see if you still have the same issues. Regards, Shannon

Savdeep, If you check the bug ticket I posted in my answer, you'll see that some user has come up with a workaround last month. I recommend you reach out to him on that case for more details regarding the workaround. He's attached some images but they appear to not be showing. * Nesting tables workaround Regards, Shannon

Markus Thank you for confirming! I should have checked that myself as I'm not entirely familiar with that add-on. My recommendation would be to post a new question in the Marketplace Apps collection about the exact feature you want to have, and maybe someone can suggest a different add-on. Regards, Shannon

Hi there, If your Service Desk email channel is all set up, you'll want to use this to see why the incoming emails aren't creating tickets: * Troubleshooting issues with the email channel Let us know if you have any trouble with that! Regards, Shannon

Hi Kaylan, Not that I'm aware of. I'm not very familiar with ScriptRunner itself, but you can give it a try, and if you have any trouble you can raise a new question in the Adaptavist collection and someone will be able to assist you. However, be aware that since your version of Jira (and thus ScriptRunner) are so old that…

Steve, You'll need to restore the original Jira instance in order to get your project back. It won't be possible to recover from the H2 DB directly. For this, you have two options: * You have a new installation of Jira, stop it, and in the dbconfig.xml file you can direct it to the H2 database that has the old data. This…

Hi Sarah, Can you show us what the lines look like? What version of Confluence are you using? Regards, Shannon

Hi Candy, I would recommend using WebDAV for this: * Configuring a WebDAV client for Confluence Please take a moment to review that article and let me know if you have any questions. Regards, Shannon

Hi Mubin, Thank you for confirming it is now working. Take care, Shannon

Alexei, The solution is to clear the plugins cache completely. If you're still having issues once you've cleared your plugins cache, I would recommend raising a new question or contacting Support if you are support eligible. Regards, Shannon

Hi there, Would you be able to translate that error for us? Does this happen in all browsers? Shannon

No problem at all, Martin! My pleasure! Have a great weekend. Shannon

Hi there, I'm not personally aware of any other add-ons for this. It might be useful to create a new question asking this in the Marketplace Apps collection and some vendors might be able to help you out and let you know if their add-on can do this. :) Let me know if you have any trouble! Shannon

Kaylan, For this you would need some kind of add-on such as ScriptrRunner for Jira. However, keep in mind that this and many other add-ons only support versions of Jira that haven't yet reached End of Life. For example, ScriptRunner only supports Jira 7.2.0 through 7.10.2. My recommendation would be to upgrade your…

Thank you, Martin. I understand, and I even found documentation regarding that. I can now replicate this on my instance, and I've reported it as a bug: * CONFSERVER-56051 Could you please comment on that as well with your use case and your experiences? I would also recommend you vote on the bug, since it helps us keep…

Barry, * Can you confirm the version of Microsoft Word that these came from? * The issue only occurs with .doc files? * Does this occur with ALL Word documents? * Are there any special characters or images in the Word document that could cause this? * If you click on the thumbnail to preview, does the preview load…

Martin, Is there any reason you need to disable the Sortable-table macro? It seems that it's a system add-on thus Confluence needs it for certain macros to be able to function. Regards, Shannon

Amine, Thank you for verifying. I've created that support ticket so we can look into the issue for you. Once the solution is discovered feel free to reply here with what it was so it can assist other users. Regards, Shannon

Martin, You get the error about sortable tables being disabled when it's enabled, correct? Can you confirm my other suggestions on ways to test? In addition to the "caused by" lines, what does the ERROR line say? Shannon

Hi Maja, I've had a look at your instance, and it appears the request type you chose is invalid. I tried to go into the request type to see if it has the Summary and Description fields as required, but I got this message: You can't edit the request type because the issue type it's based on was removed. To restore the…

Hi Chris, This should also help you: * Retrieving the Jira Administrator Do let us know if you have any trouble. Shannon

Mark, Glad to hear that it's working now. :) Take care and have a pleasant week. Shannon

Hi Marcus, We can certainly go in and directly change knowledgebase articles, but for documentation itself, this needs to go through our Technical Writing team. The reason being is that this documentation exists several times throughout our system, depending on the release number. I've added the 'Documentation' component…

Hi Lance, Can you confirm if clearing the plugin cache was attempted as well? This doesn't require that you rename any directories. You must delete them. Regards, Shannon

Barry, Can you show us an example of what is happening? What type of images are you attaching? Shannon

Thank you and apologies for the delay. I want to take a deeper look at this so I have created a support ticket for you. Our team will review it and get in touch with you with any more information. Regards, Shannon

Hi Stuart, Generally there's further information down on the thread that will explain the exact issue that is causing the failure. To confirm, you're importing a CSV into Jira Cloud? May I ask where you obtained the error messages you are sending? Where was the original CSV generated that you're importing? Regards, Shannon

Hi Craig, Can you confirm the Sprint was using a Scrum board and not Kanban? Regards, Shannon

Ramesh, Can you let us know what you're trying to do exactly? Are you developing an add-on? We can help with Jira usage but if you're developing you'll want to reach out to the Developer Community. Regards, Shannon