Shannon S Atlassian Team

Allison, Thank you for letting me know. Testing it here and we're able to get it to work in 7.9.2. Can you let me know exactly what isn't working? What are the symptoms you're running into? Does the HTML render the front end UI on your page? At what point does it fail? Regards, Shannon

Hi there, It appears that there is a problem with the backup path set. 2018-08-30 04:07:30,197 ERROR [Caesium-1-3] [confluence.importexport.impl.BackupJob] runJob Error while running the scheduled backup com.atlassian.confluence.importexport.ImportExportException: java.io.FileNotFoundException: E:\Atlassian6\Application…

Can you show us the settings that you're using to send requests from docs.mycompany.com to the localhost URL? Regards, Shannon

Hi there, Please try the following articles to resolve your missing attachments: * How to resolve missing attachments * Some attachments or links are no longer accessible after server migration Let me know if you have any troubles or questions! Regards, Shannon

Katharina Can you show me which CalDav Synchronizer this is? I'm not familiar with it. If you were to create a test calendar and add a basic event or two, does the issue still occur? Lastly, what is the report xml file you refer to? Is it generated by the synchronizer? What error messages do you see in the Confluence…

Srinath, Thank you for confirming. Can you let me know then what they all have in common? Do they all have a specific status or project? How do they differ from the ones that are showing? Regards, Shannon

Hi Tim, Thank you for confirming you were able to resolve the issue! Glad it helped. Take care, and have a pleasant weekend. Regards, Shannon

Thank you, Michael. Could you confirm my last question - does it only occur when creating a page from Jira? Regards, Shannon

Thank you, Menno! I created the support ticket now, so please check your email for that link. You can then attach your support ticket directly to the case and we can have a look at your logs. Regards, Shannon

Thank you, Frank. Can you confirm which MySQL driver you installed? Please also review the steps at Spring Application Context has not been set. Regards Shannon

Hi Angela, I reached out to the Cloud support team and there was a setting we were able to disable and so now you should be able to see the captcha. Can you please verify? To future internet travelers: if you run into the same issue on your Cloud instance, please raise a support ticket and we can have a look at your…

Tim, Thank you for letting me know. You removed it on both lines? In your Confluence setup (conf/server.xml), can you confirm if you are you using a context path or not? It sounds like originally you were accessing Confluence via confluence.example.com:8090 but if you have a context path set then you wouldn't be able to.…

Hi Martin, The team will be able to have a look at your logs, but you'll need to raise a ticket with them. This is so you can provide your account details privately. Let me know if you have any trouble raising the request! Regards, Shannon

To follow-up what Nic and Yogesh let you know about, we had a feature request for this in the past: * JRASERVER-6559 At this time we don't have any intention to implement in the near future, so you will need to see if you can have your server admins allow IMAP or POP3. Regards, Shannon

Raviteja, I would recommend raising a new question for the Slack integration question. That way users familiar with the Slack integration will be better able to find it and help you. Shannon

Hi Paweł! You can start here: https://developer.atlassian.com/ We have a lot of documentation available for help writing your add-on. If you get stuck, there's a special community dedicated to answering development-related questions (whereas this community is meant mainly for usage questions with our products). Here's the…

Hi Tony! Thank you for the feedback. It will help us a lot if you can submit that feedback via your user menu by clicking your avatar in the bottom left-hand corner. This is the way you can submit any feedback in the future about new features you come across. Thanks again! Shannon

Luci, Your Jira admin needs to make this change. We don't have access to your server directly. If you're actually on Jira Cloud (if your URL ends in *.atlassian.net) then you need to make a support ticket and the team there will let you know if it's possible. Regards, Shannon

Hi Martin, To confirm this is using the Importers Plugin and the information from this article, correct? I want to make sure this isn't involving a 3rd party add-on. In order to see what's happening in the background you'll need to actually check your Jira server logs. This will show you an error message that will help you…

Hi there! On the ProxyPass line, can you try removing the / after confluence/? See if that works for you. I know this has helped other users in the past. Regards, Shannon

Oh great! Thank you for letting us know. If you figure out how to get it to work you can feel free to post the solution here in case someone else wants to do the same thing. Regards, Shannon

Hi Pedro, What browsers have the users been able to replicate this in, and what OS are they using? Can you confirm that you're saying JSD needs to be installed on an Ubuntu server to replicate, or are you able to replicate with a test instance installed elsewhere? Regards, Shannon

Hi Bill, Whenever you edit a document in Confluence it will overwrite the existing document. It does appear that there was a feature request for this briefly, but we have decided not to proceed with this as it hasn't gained a lot of traction: * CONFSERVER-32350 You might be able to do this with an add-on from Marketplace,…

Hi Trudy, From Create a space from a template: Software project space This space is designed to help you organize your software project. The purpose-built space home page lets you view and edit your roadmap, see team members, and Use Jira applications and Confluence together. Create pages in this space for requirements,…

Jon, For this you could check what error messages are appearing in your Confluence logs when attempting to connect to the Jira application link A few users have solved this issue by removing their Jira application link and re-adding it. Regards, Shannon

Hello Swarna, Is this issue resolved? Any issues that are resolved are done don't need to be scheduled so they won't appear. Regards, Shannon

Samer, Thank you for confirming. In that case, we have a separate Community for developing add-ons for our products. You may have better luck there. Regards, Shannon

Varma, For Rajendar, his fix was to stop and start Confluence. If you're still having issues you might want to raise a support ticket or a new question. Regards, Shannon

Hi Shawn, FYI, you can contact the support team and they can run a reindex for you if needed. Regards, Shannon

@Administrator @Stephen Makk@Rene Frej Nielsen Good news! As you've likely seen on the bug ticket I raised, this was previously discovered in 6.11.0 and is already fixed in the upcoming 6.11.1 release. Stay tuned for that and once it's out and you're able to upgrade, you can confirm with us if you're no longer having the…