Shannon S Atlassian Team

Jeffrey, Exactly which macro are you referring to? There's no checklist macro by default in Confluence (besides tasks macros) so it's possible you were using a 3rd party add-on. For a list of 3rd party add-ons in Confluence that provide some sort of checklist behavior, see below: * Confluence Checklists Add-ons Regards,…

Hi Bob, Can you please clarify exactly what you're trying to do? Is this regarding the default search behavior in Confluence? Regards, Shannon

Daniel, It sounds similar to this, but this one mentions errors that you would see in the atlassian-jira log file. * JSDSERVER-5968 Unable to navigate or to transition a request from the Portal using Edge browser Can you confirm that all of your Customers are having the same issue or if it's only certain users? Have they…

Hi Jason, It's not possible to manually sort. This was requested in the past, but we do not intend to include this in the near future: * CONFSERVER-33330 Content By Label / Sort By - Manual Sort option. In my search, I was able to find a 3rd party add-on that could possibly help you with this: * Include Content By Label…

Hi Andrea, This is not currently possible. If you enable "anyone can view" then anyone will be able to see the instance. I would recommend for security's sake that you only allow users with an account on the instance to login. We have two feature requests below to modify robots.txt (to block search engines) or to block it…

ZJ, I'm not too familiar with Bob's add-on, but can you confirm that you're using the method at Configure Application Server-based Data Sources - v9 and not Configure Data Source Profiles - 9.x? It appears only the Application server-based data sources are possible in the express edition. If so, you'll need to show us your…

Hi Douglas, In your search, you may have run across my answer below: * Confluence on PostgreSQL, what collation is recommended? According to Postgres: UTF-8 encoding can be used with any locale. In addition, I reviewed this blog post, Locale in Windows, and it appears that you should be able to use English_United…

Doron Thank you for confirming that. The article I sent you mentions an add-on that causes this issue. Is that the add-on you are referring to? Regards, Shannon

Hi Joe, Is this any time you try to open any PDF file in previewer, or just specific ones? Which web browser are you using to replicate this? Does the same occur in other browsers? Shannon

Stephen, Is this a User Macro you wrote or did you acquire it from somewhere? What are the actual error messages from your Confluence server logs? Shannon

Hello Gerson, This article will help resolve your issue: * Confluence does not start due to Spring Application context has not been set There are 10 separate causes on this page so do take your time to review each and feel free to reach out to your server administrator if you need help. Regards, Shannon

Hi Ryan, At this time due to the space allotted on the Service desk, the results are limited to 3. There's a feature request below that asks to be able to configure that number. * JSDSERVER-4263 I encourage you to vote on that request and comment there with your usage case. Please feel free to watch the ticket as well in…

Hi there, Looks like you're running into this issue: * com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user Cause The cause for this is explained deeper in MySQL :: MySQL 5.7 Reference Manual :: 7.2.1 Privileges Provided by MySQL The REFERENCES privilege is unused before MySQL 5.7.6.…

Doron, Can you confirm your Confluence version, and check if the following applies to your instance? * Creating a New Page Always Shows Connecting... Regards, Shannon

Can you confirm that each of those spaces have a home page set, and try Rebuilding the Ancestor Table and see if that helps? In addition, you can check the Confluence Server logs and see if any error messages come up when you attempt to add the page tree macro. Regards, Shannon

Hi there The catalina.out log contains tomcat logs, but in order to see the Jira logs you need to go to the atlassian-jira.log. Can you please trigger the error again and then check the atlassian-jira.log file to see what sort of error is generated? Is the catalina.out contents what is actually showing on the UI when you…

Rémy, Here's what another user discovered when they had the error. Someone had put a custom field in the Portfolio board plan, but that custom field wasn't on every screen of the issue sources. Once this was corrected, the error resolved itself. If this doesn't help you to resolve your issue, then we need to see the…

Hi there, I attempted to raise a ticket for you since it will be better to have access to your support zip, but then I discovered you already have an existing ticket for this very issue in our support system. I ask now that you continue troubleshooting with the Support Team on your support ticket. It's best to do that…

Kate, Could you use something such as Dropbox to send the logs you're finding? That way you can just send the link here and I'll be able to review it. Edited to add - please make sure to review the logs specifically from the synchronizer as well, since I think they will give you the most important details. Regards, Shannon

Perfect! You're welcome, Martin. Happy to help. Take care, and have a pleasant week. Regards, Shannon

Hi Kate, Thank you for clarifying which sync product you're using. The Confluence server logs can be found at <confluence-home>/logs/atlassian-confluence.log. For example: c:/confluence/data/logs/atlassian-confluence.log However, you may be better off checking the DEBUG log of the synchronizer itself. This can tell…

Hi there, Thank you for letting us know how you were able to resolve the issue! Take care and kind regards, Shannon

Hi Takeshi, Which product are you referring to, and which version are you running? Regards, Shannon

Hello there, Per the historical versions of the page, Jira 6.2.* reached EOL on 11 June, 2016. I hope this helps! Regards, Shannon

Hi Chris, In Cloud each account will have an email associated with it because it requires an Atlassian ID to work. Can you let me know what you mean by a role account? If you're referring to a group email that gets distributed to the users in the group, please be advised we don't recommend using these, and each user must…

Hi Phil, Sorry for the delay as I was away for the weekend. Happy you were able to determine the issue with your site! Thank you for sharing those details with us. Regards, Shannon

Michael, No worries! I'm assuming the update corrected whichever corrupted setting that caused the issue, so this may be the reason why it's currently working. Regards, Shannon

Hi Trudy, A blueprint is a set of page templates, so if you were to create a new page and link to a Jira issues macro, or add a Jira issues macro to an existing page, it wouldn't automatically link to the project. This is because what you are adding is new and is not part of the original page template. In order to see…

Thank you for confirming, Michael. Can you confirm that everything is now working as expected? Regards, Shannon

 Pedro, In your initial post you mentioned testing it in Ubuntu but you're mentioning now that it's installed on Windows Server 2016. Can you just confirm which one is correct? What OS are your users using? Are they all on Windows 10? Have you been able to also replicate this on another OS? It seems like something else…