Shannon S Atlassian Team

Hi Ryan, I'm not sure what you're asking me to do here? In general, to Copy a Workflow, you would need to just select Copy: * Configuring Workflow Schemes * Select the Jira icon ( , , , or ) > Jira settings > Issues. * Under WORKFLOWS, click Workflow Schemes. * Click Copy to create a workflow scheme with the prefix "Copy…

Hi Sharon, Thank you for mentioning this. I spoke to the team, and the Server developers are currently doing an audit of accessibility across all products. The outcome of this will help us to look into our roadmap and prioritize issues such as these. I just wanted to let you know that we indeed are looking to build in…

Hi Julius, There is indeed a simple dropdown to change your language! Have a look at Set the Default Language > Language settings for individual users. Each user can select their own language preference. If a user sets a language setting here, it will overwrite the default language setting and Jira Cloud will display in…

You're welcome, Flo! I'm happy to help in any way I can. If you haven't already, you can also add those comments regarding how it should work on the feature request. That way it can be considered if we go forward to implement it. Take care, Shannon

Steve, No problem at all! Happy to be able to connect you to the proper bug report. Take care, and kind regards, Shannon

Hello, I believe you're referring to the Collaborative Editing functionality. If you have disabled Collaborative Editing previously, you may no longer be seeing that feature. * Administering Collaborative Editing > Change the editing mode Have a look above to see if you have turned it on or off. To change the editing mode:…

Hello Flo, This is not currently possible in Confluence, but we have a few feature requests for the same: * CONFSERVER-20449 Database encryption * CONFSERVER-44244 File Encryption for Confluence Attachments Please vote on these requests to show your support, and comment there with your usage case. And finally, for…

Hello, Marvin. * What version of Jira are you running? * Could you let me know when this started happening? Has it worked fine in the past? * What changes were made prior to the problem? * Is it reproducible in all browsers (IE, Chrome, Firefox) using normal and incognito browsing mode? * Is it affecting all users or some…

Hello Ryan, Does this error occur on every page in Confluence, or only certain pages? Has the content from the page been copied from elsewhere and might contain hidden characters? Finally, what version of Confluence are you using? Regards, Shannon

Thank you Steve, I was finding the issue was happening with short two-letter words as well, so I wanted to verify. It appears that you have run into a bug that has since been resolved in Confluence 6.12.0: * CONFSERVER-40019 Cannot add Inline comment (plain text) When you're ready to upgrade, you can go straight to 6.12.0…

Hi Henrik, Thank you for confirming! There are no other workarounds at this time. If you vote on the bug I linked and comment with your findings, you will be automatically subscribed to the thread and be updated of any changes in the future. I can't confirm if any of the following could help you, but there are a few PDF…

Dieter, Thank you for your follow-up. I created a support ticket for this issue, because we really need to see your support zip and get more detailed information about the problem. Can you check your email now and reply to the support ticket with a copy of your support zip? Thank you for your help! Regards, Shannon

Hi Rajeev, You can embed an existing calendar in a Confluence page using the Team Calendar Macro: * Embed Calendars on Confluence Pages If you haven't yet created the calendar, you will need to do so: * Create, Add, and Edit Calendars I hope that's clear! Let me know if you have any questions. Regards, Shannon

@Jivan Roquet, We have had requests in the past for this, but we didn't get a lot of interest on it, and as a result were closed. * CONFSERVER-39048 Radio Button for making single choice from viewpage, easily. * CONFSERVER-40356 Allow user to insert Radio Button in Confluence As a result, the requests have been closed. You…

Hi Jaromír, You're welcome! Did the workaround help you at least? Shannon

Hi Michal, Could you check the article Unable to connect to SSL services as well just to be sure that the proper certs are copied over? I know this helps most often when a valid cert isn't working as expected. Failing this, I'll dig a bit more into it and see what else could cause this, but I haven't seen very many…

Hi Tamim, The H2 database is used for staging/evaluation, and I wouldn't recommend any upgrade or migration using it. If you need to test an upgrade, then it's better to test using the database setup you plan on using for your production instance. At this point, you won't be able to proceed further. You can use the same…

Hi John, So to confirm - you had attachment labels filled in, and then any attachments in Atttachments Macro that didn't contain those labels weren't displaying? Was it at the moment that you removed the labels that it started working, or did you have to do anything else? What would help make this more clear for you? Is…

Marcin, You're welcome! I reported the issue below, so please feel free to follow it and vote on it to show you've run into the problem: * ID-6692 User not found error when trying to add existing user to Teams Let me know if you have any questions. Regards, Shannon

Hello Yaacov, In Confluence Questions the only way for a user to be able to delete other questions is indeed to be a Confluence Administrator. See Questions for Confluence Permissions for more details. We have a feature request at CONFSERVER-48392 asking for more granular permissions for Questions. Please vote on the…

Hi Henrik, Can you take a look at the PDF attached to the following bug and let me know if that's the same result you're getting? * CONFSERVER-29189 PDF/Word export of gadget from JIRA renders html markup Per the workaround, if you print the page to PDF using your browser instead of the PDF export functionality, it should…

Hi Peppe, I believe you may be referring to the new editor in Cloud, which we go over a bit on our article Confluence Editing Improvements. Fixed-width layouts, with wide and full-width options for images, tables, and macros Fixed-width layouts let your pages look the same regardless of the size of the screen they're being…

Hi Emilia, Team Calendar will send out notifications for all calendars within a space to users who are watching that space. Have a look at Watch a Calendar for more details. Can you confirm that the users haven't been automatically subscribed to the calendar? They can test this by going to the calendar and following the…

Hi Andrew, Can you first make sure that he's not blocking any of the domains or IP addresses that Confluence Cloud needs to have open in order to serve the images? Additionally, you'll want to check the developer console to see why the images might be blocked. It could be an add-on or security protocol causing it. Can you…

Hi Thomas, I'm not too familiar with this requirement, but have a look first at this blog post regarding tracking product requirements. In addition, I found the following discussion that might get you started: * Best approach to tracking use cases, product requirements, and validation tests? If this doesn't meet your…

Hi Bart, You can change the sort order in the Space Tools as seen on Move, Copy, and Hide Pages. However, there appears to be a bug right now where new pages are not following the set sort order. * CONFCLOUD-64922 Newly created pages not respecting alphabetical sort If this is the issue you're running into, please feel…

Hi John, Have you attached any of the documents directly to the page yet, or have you only uploaded from this page? If you were to attach one of the documents directly to the page via edit mode or add it via a macro, does it display there? Regards, Shannon

Hello Daniel, I'm not at all familiar with the ITO project model, but I thought maybe this article could get you started. * How to Document Product Requirements in Confluence For further assistance, it might help if you describe a bit what you require, since many of us may not be familiar with ITO specifically. Regards,…

Hi Vasiliy, You cannot edit the blueprint itself, but you can modify the templates within the blueprint: * Customize Confluence Blueprints to Fit Your Team’s Business Process * Confluence Blueprints Let me know if you have any questions about that. Regards, Shannon

Hello Senthi, Unfortunately, Statuspage has not undergone formal SOC2 or ISO 27001 certification, so we do not have any results to share. The extent of security information that we have published at this time can be found here: * Supplementary Security Q&A Thank you for your understanding! Regards, Shannon