Shannon S Atlassian Team

Hi Steve, I wasn't able to find the bug you're referring to, but I found two feature requests regarding this. I'm placing these here in case other users have the same issue. This way they can vote on it and we can make sure the requests are seen: * CONFCLOUD-57851 Preview Attachments When Using Content by Label Macro *…

Hello, Can you clarify exactly what it is you're trying to do? Do you want to show a Confluence page on a Jira board, for example, or are you trying to accomplish something else? If you can describe exactly what you want to happen, we can help you with that. Please also let us know your application version. Regards, Shannon

Hi Quinn, Could you first try to rebuild your index from scratch and see if that helps? * How to Rebuild the Content Indexes From Scratch on Confluence Server The method for rebuilding the content index from scratch will vary depending on your version of Confluence. For Confluence 5.6 and Above * Shut down Confluence *…

Hi Jennifer, It is not possible to show the space a task is in. We previously had a feature request for this but it is closed since it is not in our upcoming roadmap: * CONFSERVER-33564 You can still comment on the request to share your feedback and use case, and it will be seen by the development team. Regards, Shannon

Hi there, This can be cause by a few things, such as: * CONFSERVER-52755 Unable to delete space after import from Atlassian Cloud hosted export/import * CONFSERVER-51806 Cannot purge page Can you let us know exactly what you were doing when you encountered the error? What version of Confluence are you running? What…

Hi Chris, Could you share with us the format of the link that you're inserting that is disappearing? Shannon

You're welcome, Daniel. Happy to help! Regards, Shannon

Hi Ryan, Thank you for clarifying. For the workflow that you weren't able to copy via the project settings page, is the workflow shared between projects? I believe that may be the reason you weren't able to copy it. For this, you have to go to the Jira Settings > Issues page as you determined. Regards, Shannon

Hi Matthew, Could you let me know your Confluence, database, and Java versions? Are you able to replicate this problem on several computers and browsers? Are you behind a proxy or firewall? What error messages do you see in the Confluence server logs and the Developer Console of your browser? Thank you, Shannon

Thank you for that explanation. That was very clear. I created a documentation request for this here: * CONFCLOUD-65173 You can vote on this to show it would help you and watch it so you can be updated of any changes. It does also appear there was a feature request to prevent this, but we have closed it as we do not intend…

Hi Brett, I'd like to test this out myself and see if I can replicate it. Could you tell me your Confluence and Microsoft Office versions? Can you confirm that you are still able to edit Excel documents without locked fields? This sort of error can be seen if you're using an SSO with Confluence as well. Regards, Shannon

Hi Negita, Could you check at your UPM on Jira (manage Add-ons) and see if the JIRA iCalendar Plugin is enabled? Regards, Shannon

Hi Daniel, Do you mean the Roadmap Planner Macro? There's a feature request for this, as well as a workaround listed for Chrome users. Have a look at CONFSERVER-36103. You can jump straight to the workaround via this link. Please feel free to vote on the request if it's something you'd be interested in, and let me know if…

Hi Angel, I think it should be possible, according to this documentation request: * JRASERVER-67561 Allowing connections to JIRA for user management presents the following options when configuring an application to connect to JIRA: * A full IP address, e.g. 192.168.10.12. * A wildcard IP range, using CIDR notation,…

Richard, What sort of changes are you making to the Confluence page that isn't reflecting in Jira? As for the Calendar syncing, can you let me know what you mean by that? Is it connected to an external calendar? Does this only occur for the one user, but not anyone else on the instance? Please also let me know what version…

I've had a look, and it seems we do not. I'm sorry about that. Regards, Shannon

Wanjin, Thank you for letting me know! Happy to help. Take care, Shannon

Hi Markus, atlassian-universal-plugin-manager-plugin is actually the Universal Plugin Manager so it's safe to update. I would recommend taking your last backup and using this to migrate to a new instance. It's possible that there may be an available backup if you set up automatic backups: * Site Backup and Restore…

Hi Wanjin, This article will help to solve your issue: * Unable to Connect to SSL Services PKIX Path Building Failed Give that a try and let us know if you have any trouble. Regards, Shannon

Hi Pat, I haven't personally done this, but I know it's possible, but unsupported. * An example of how to do that is available from How to Copy or Rename a Space. I wouldn't recommend doing it in Word, but a plain text editor would be fine to use. Of course, make sure to have a backup and do let us know how it goes or if…

Hi Tamim, Apologies for not coming back to you earlier this morning! Happy to hear you were able to resolve both issues. Take care, and have a pleasant weekend. Regards, Shannon

Woo! Thank you for letting me know you are now up and running. Take care, and have a pleasant weekend. Regards, Shannon

Hello there, Please feel free to share with us your solution so that it can help other users in the future! Regards, Shannon

Hi Susa, Can you let us know what you're using to create your test cycles? Is there a specific add-on that you're using, like Zephyr? Regards, Shannon

Thank you so much, Trevan! I saw that, very helpful and clear. Take care, and have a pleasant weekend. Regards, Shannon

@Trevan Householder_Isos-Tech-Consulting_, I'm terribly sorry for the delay, it seems I didn't see my original notification when @Richard Burstiner replied. We do have a feature request open for this exactly: * JSDCLOUD-5590 I've cloned it for the Server version here: * JSDSERVER-6147 Please vote on the request to show…

Hi Mustafa, Thank you for confirming that. I've raised a feature request below for this. I don't know for sure if there's anything we can add within the app but please watch this request for any updates. * CONFSERVER-57590 You can also comment there with your use case, and vote on the issue in order to show your support.…

Hi Rajeev, In that case, the first article I sent you is the correct one. * Add Jira Events The article above shows you how to use Team Calendars with Jira. Please read it throughly and do let us know if you have any questions. Regards, Shannon

Hello Ryan, Thank you for confirming. This is generally because there is customization on the page or caused by certain 3rd party add-ons. * If you create a copy of the page, do you have the same issue there? * If you physically copy the content from Edit mode and paste it into a brand-new Confluence page, do you have the…

Hi Ivan, I would recommend that you try the following: * Copy the current home directory (Jira application home directory) * Back up your current database. * Do a fresh install of Jira and connect it to a new database. * Stop Jira. * Replace the home directory with your copy. * Check dbconfig.xml in the copied home…