Shannon S Atlassian Team

Thank you for confirming, Tom. Since you were able to confirm that you are affected by this bug, I would recommend voting on the bug and watching it for any updates. By voting on the bug you can help us to keep track of how many users are affected but the issue to properly prioritize its resolution. Take care, and have a…

Hello Tom, Do you happen to be using Firefox? There's a known issue where Firefox won't display the text for the Roadmap Planner macro. * CONFCLOUD-59008 Firefox not rendering Roadmap Planner Macro text As a workaround, if you are using Firefox, could you test with Google Chrome and see if you're able to see the text? If…

Jenny, I believe I have seen this issue in the past, and I suspect it may be the following bug, which is due for release in Jira 8.0: * JRASERVER-31977 xml view of custom field of multiversion picker type display version ID instead of version text You can see it was reported on the Confluence side below, but is caused by…

Hello, I believe you might have run into this bug: * CONFSERVER-55321 Adding attachments to Confluence pages fails and 'Error while generating placeholder. Is the server available?' message is displayed The cause of this issue is generally that your server is missing a font. If you look at your Confluence server logs, it…

Hi Elliott, You could do this by writing a database query that will access your Confluence database and obtain that information. I can look into what this would be but can you please tell me what you mean by the variable "link"? Do you mean if there are any links on the page, or something else? Shannon

Vince, If you're having any trouble with Nic's instructions, I would recommend reaching out to our Customer Advocates team. They'll be able to help you in order to get you off of the account and delete your account. Regards, Shannon

Hello Stefan, Could you let us know what version of Windows you are using, and if the machine itself is a VM, thin client, or desktop machine? How did you install the Companion MSI? If you try installing manually are you able to start it up? Lastly, can you please check if the log file exists in the following location?…

Connie, It's not possible as these are technically separate tasks and not recognized as duplicates by Confluence. Instead of copying the last meeting note, why not use the Meeting Notes Blueprint, which would create a page to organize all past meeting notes, as well as a button on the page that you can click to…

Hello Srinath, What in particular are you trying to embed using the Widget Connector? If it's a YouTube video, some users have had success by adding \\ to the end of the YouTube URL. If not, could you tell us if you're behind a firewall or proxy? If you bypass the firewall/proxy, are you able to use the Widget Connector?…

James, Slash Commands are part of the new Confluence Editor Improvements that we are rolling out. It's being applied gradually to different parts of Confluence Cloud. Currently you may notice the editor in blog posts and other templates. Previously the command to bring up the macro window was the curly bracket: { You can…

Hello, Customers are free to query their databases which host Confluence. It is not against the license agreement. When querying your database you are advised to take great care and always make backups and stop Confluence before making any changes. Regards, Shannon

Hello Stefan, Thank you for following up. The ability to create issues via a URL in Confluence cannot be dynamic, so it does look like it won't meet your requirements here without including a bit of external code. The quickest way is to create from a table using Jira Issues Macro, but as you mentioned, you still need to…

Hello, Thank you for the explanation of your setup. I suspect now it might be a matter of allowing authentication tokens in the URL path. Could you please do the following from Configuring the Office Connector? * Go to > General Configuration > Office Connector * Under Security, click the box next to Allow Authentication…

Hi Grady, In reference to my first question, I wanted to find out if you can still see the custom event types from the Edit screen of your calendar: Since you can still see the events on your calendar using the Custom Event Types, you might need to have your instance reindexed. As this requires support to interact with…

Dan, The HTML macro page says that it allows you to embed data from another site, so I figured you could store the tables in another format on your web server and reference them that way. I haven't personally used this add-on myself, so I cannot confirm the extent of that functionality, but it would be worth using the…

Hello Karthick, Webhooks are not available for Confluence at this time. We do currently have a feature request open for this: * CONFCLOUD-55179 Webhooks for Confluence I recommend that you vote on and watch the case. Our developers look to these cases when prioritizing which bugs and feature requests to work on. For more…

Divya, Can you let me know what specifically isn't working when you say the links part of slide navigations? Do you mean links within the slides, links to other slides, or something else more specifically? Is this in the preview view itself that it's not working? Does this occur with all PowerPoint presentations? Regards,…

James, Can you let me know what you mean when you say it doesn't appear on any boards? This particular bug has been around for about 1 month, and has already been escalated to a high priority. I would expect the fix for this in the near future. I am not aware of any plans to discontinue the Roadmap Feature, so please feel…

Stan, Can you let me know what you mean when you say the images have illustrations added on them? I assume from your description you have a page in Confluence with ordinary images attached to the page, and then at some point a user edits the page, and the image is duplicated. What I don't know is if your images are being…

Hello, You can use the Blog Posts Macro which will allow you to list blog posts but not restrict to a space. Please take a look at that and let us know if you have any questions about it. Regards, Shannon

Grady, Are the custom event types seen in the Calendar settings themselves, or are they missing from there as well? Did you recently perform an upgrade? Regards, Shannon

Mevi, What kind of data do you need to show in a table from the sidebar? Specifically the page tree? Please feel free to show us an example of what you are looking to do. Regards, Shannon

Alishan, To get around the problem Nic mentions, you'll have to add additional contacts to your account, set those as the primary technical or billing contact, and then you can remove the desired account. If I were you, I'd reach out to our Customer Advocates directly. They can help you with this process. Shannon

Hi Benjamin, Apologies; the article stated that you can change the From field to show the name and the address of the person replying, which you can indeed do using variables in the From Name field. However, it's not possible to reply directly to that user, according to this feature request: * CONFSERVER-38644 the receiver…

John, Please rest assured I do know you are not alone, as I hear lots of feedback from customers all the time regarding the changes. I really do encourage you to send the feedback directly to the team as I suggested before. Thank you for your understanding! Regards, Shannon

Michael, Thank you for that! The browser detection does recognize desktop systems, but you'll still see the new layout there. If you think something might not be working properly, I would advise you to raise a query with the Cloud Support Team. They can take a look at your instance specifically and check if there is some…

Johanthan, Thank you for confirming that. You might be able to set the sidebar globally using the Global Stylesheet: To edit your global CSS stylesheet: Choose > General Configuration > Stylesheet. Can you give that a try as well? Regards, Shannon

Jorge, My apologies I wasn't able to reply to you sooner! Thank you for confirming what resolved your issue. Feel free to upvote the resolution so that it can help others in the future. Take care, and have a pleasant week. Regards, Shannon

Benjamin, This setting allows you to set the "from" address to the person who triggered the notification. That way, anyone who receives a notification can reply to it and it will go straight to the desired recipient. If this is not what you want, please let me know what you need to do. In order to add a link to the…

Hi Anara, At this stage we do not have any further updates, but it's best to follow along the bug ticket rather than this thread. Any updates will be posted to that bug ticket. Feel free to vote on it in order to help show the impact it's causing to customers, and comment there with your findings and any feedback you have.…