Shannon S Atlassian Team

Kehinde, Ah I understand now. Thank you for clarifying that for me. I'll keep an eye on that ticket for the time being, thank you for all your help! Shannon

Hello Olegs, First of all, I'm so sorry for the delay, as I was on holiday and wasn't able to respond. We can see that your server is set back to 1GB RAM on XMS / XMX. Please try the following settings: -Xms2048m -Xmx2048m -XX:MaxMetaspaceSize=512m Typically the MaxMetaspaceSize parameter is not needed since Java should…

Roovy, Unfortunately I don't see a way to exclude specific users or to set a timeframe. I see that setting a timeframe was created as a feature request in the past for the Contributors Summary Macro, but it was closed since then. I would recommend raising those feature requests at our jira.atlassian.com. You can find the…

Kehinde, We just noticed that you also raised a support ticket for this same issue, so it's best to leave the troubleshooting on the support ticket. This way we have your full logs anyway and can update this thread here with the resolution. I would still encourage you to put the answers to my questions in the support…

Hello MaryAnn, Thank you for reaching out on Community. I’m happy to help you with your questions in order to ensure a smooth upgrade process. * Upgrading Confluence - According to this article, when starting an upgrade between Confluence version 5.0.X and 6.X, you can upgrade directly to the latest version of Confluence.…

Kehinde, Ahhh, well. It was worth trying; thank you for letting me know you had already tried that. You can feel free to send the output from your command line if you want us to double-check your steps from the article, but it makes me think that there might be some permissions issue in Windows that is causing you not to…

Lazom, Oh, well then, thank you so much for sharing that! Glad you were able to resolve the issue. Take care, Shannon

Viktar, I'm terribly sorry, but I don't understand what you're asking. What exactly do the buttons need to do? Were you able to try and develop something using javascript or as a user macro? Regards, Shannon

Aravindi, How frustrating! As far as I am aware, there are no changes that should have caused copy and paste to stop working entirely. My recommendation would be to see if you can figure out in what circumstances it doesn't work (such as browser, version, if it can be replicated across computers, users, etc.) and raise a…

Jackie, I see, so this product might have had its documentation hosted on Confluence which then in turn would probably have pointed you to our documentation for help on that product specifically. That's usually how people end up here. We also have lots of add-ons in Confluence that do similar things as you're mentioning…

Hello Kehinde, How annoying that your attachments aren't showing! Let's see what we can find out about this issue. Would you mind running a full reindex from scratch to see if this resolves the problem? You can find the instructions below: * How to Rebuild the Content Indexes From Scratch on Confluence Server Thank you for…

Hi Burke, Thank you for reaching out on Community! Let's see what we can find out about this error. * Could you tell me what version of Confluence and Confluence Questions you're using? Does this occur with only certain users? * Does the user have permissions to the space where the topic is based? Are they able to select…

Hello there, Thank you for reaching out to the Community! I just happened to notice that you have already created a support ticket in order to resolve the issue. I think this is the best method, since our colleagues will be able to look directly at your instance and into your logs. I see that Suren has requested some…

Aaron, That sounds like a very interesting case, indeed! I would recommend raising this as a new question. The reason being is this error itself can occur in a multitude of reasons, and the fact that you're able to replicate it in Hyper V on Windows, it sounds like it may be a different cause. Let me know if you have any…

Dawnn, It's no problem if you're not able to provide the original document. Is there any way you could create a test document and confirm with me if the same happens, or if it's only for this specific internal document? Let me know what your support team found in the server log. Thank you! Shannon

Mervi, Thank you for sharing those details with me. That really helps me. It appears that you have run into this issue: * Upgrade failed, application will not start: com.atlassian.config.ConfigurationException: Cannot update schema Could you run through that article and the steps to correct the issue? This should work, but…

Michael, Thank you for sharing those logs with me! Before proceeding any further, I would advise you to proceed with migrating off the H2 database onto a supported database. It's evident there is an issue with the database, and I believe if we migrate onto the supported database, it will allow us to troubleshoot further.…

Jim, Thank you for letting us know you were able to get Confluence running (not as a service.) When you want to address this again please let us know, and feel free to raise a new question if you're encountering a different error. Regards, Shannon

Zhangwei, Thank you for reaching out on Community! Could you let me know what you need specifically in a bulletin board? I could suggest a few features or add-ons for you can tell us where you want this feature to be and what exactly it needs to do. Regards, Shannon

Hello Miguel! Thank you for reaching out. I'm happy to clarify this for you. A Cloud Development instance needs to maintain the following number of users per product in order to have a $0 charge: * Jira Core: 5 users free * Jira Software: 5 users free * Confluence: 5 users free * Jira Service Desk: 1 agent free Can you…

Heather, Thank you for reaching out on Community! Happy to answer your question. In Confluence Cloud, if you want to accomplish something that is scripted like this, then you have to use an add-on, because the other alternative, User Macros, are not possible in Cloud. You can see an example of what that User Macro would…

Hi Karthick, What a pain that this isn't working for you anymore. Let's see what we can find out. Can you let me know the following? * Your Confluence version * Does this occur on multiple computers? * For all users? * For all document types? * Most importantly, we need to check out the Confluence Server Logs to see what…

Jackie, Let's see what we can find out on this. Can you tell me what exactly you're using when you refer to the expression builder? Are you using a specific add-on for this? Regards, Shannon

Hello Roovy, Happy to help! Have you had a look at the Contributors macros? * Contributors Macro * Contributors Summary Macro I think these could help you accomplish what you require. Have a look there and let me know what you think and if you have any questions about it. Regards, Shannon

Viktar, Happy to look into this with you! :) I assume those buttons you have there are simply a mockup? There aren't very many options within Confluence to create buttons, but you might be able to use a Marketplace Add-on for this. Otherwise, if you know some Javascript, you will probably be able to create this yourself…

Hi Bruce, Thank you for reaching out on Community! Happy to help. Now, when you say checklist, I think you might be referring to the Task Macro. However, right now on the Mobile App, many macros are not available at this time. I was able to find out that we do have a feature request below, and the aim is to provide more…

Thorsten, Thank you for reaching out to us! How frustrating it must be to be getting this error when you want to publish an update. Let's see what we can find out about the error. Can you tell me the following: * Your Confluence version * Does this occur with all pages? * Does this occur for all users? * When did this…

Hi Claes, Sorry to hear you're also running into the problem but thank you so much for our vote! As for how the bugs are fixed, I know the team follows the Atlassian Cloud Bug Fix Policy. It's not based on a specific number of votes, but a combination of the most critical, how many bugs can be fixed with one fix, ease of…

Daeho, Oh no! I'm sorry to hear you've caught the bug too. I had a peek at the bug ticket I sent Michał earlier, and it appears they have a fix, which is waiting for release. It looks like you can expect that in 8.1.0. Still, it wouldn't hurt for you to vote on the bug and make sure you're watching it. That way, you can be…

Hi Lazom, Thank you for reaching out to us here on Community. This issue must be really frustrating. It appears that you've replied on an old thread that may not be related, so it will be hard to get people to view your question and be able to help you. I would recommend that you create a brand-new question with your…