Shannon S Atlassian Team

Anand, Thank you for clarifying. It's not possible to add any icons to the sidebar, but you can do one of the following: * In the sidebar for an individual space, you can add Space Shortcuts. See Customize your space for details. * Add it as a link in the Application Navigator. See Creating links in the Application…

Hello Anton, Welcome to Community! It's nice to meet you. I suspect you might be running into the following bug: * CONFCLOUD-65630 Page Properties Report intermittently failing with an "Error while fetching page properties report data" error message It describes your site's behavior exactly. If you concur, please click…

Hello Chris, Thank you for reaching out! While it's possible to create your own templates in Confluence, it's not possible to create or modify the template for blog posts. There are a few add-ons for Confluence Server version where you can create a blog post template, but there don't appear to be any for Cloud in…

Hello Manju, Welcome to Community! It's nice to meet you. It's not clear on what you mean by insert here. It sounds like you had already added the Roadmap Planner macro to your page but you didn't save it. Is that correct? If so, you might be able to find it in your Drafts. * How to find drafts on Confluence Server * How…

Hello Hao, Thank you so much for waiting. I've been working with my colleague on this, and we've determined the following setup should accomplish this for you: * Set a context path for Jira or Confluence (ideally both):* How to Change the Confluence Context Path * How to Change the Jira Application Context Path * Disable…

Olegs, Thank you for trying that. I'm creating a ticket for you in our support system, so we can have a deeper look at your logs. Check your email in just a few minutes for the ticket number. And once the issue is resolved, then please come back here to let us know what the problem was. This could help users in the future…

Hello Marika, Thank you so much for your description. I realize now that it was this bug we reported, which turned out to be an expected behavior: * ID-6734 Disabling the _Users can invite others_ tickbox still allows regular users to invite other people I've found the following request to disable this option below: *…

Thanks, Jason. We'll get to the bottom of this! * This can also be caused by insufficient disk space, were you able to confirm your disk space on your server? * Second, can you try manually creating a backup but without the attachments? I want to see if it includes the exportDescriptor.properties file when it doesn't…

Ludovic, I tested on my own end and I received an error. I assume this is the same you are seeing? It may require additional settings in order to embed. I'm not too familiar with Google Groups, but let's try something. Can you go to click on Manage group and then scroll to the bottom where it says Embedding your group,…

Hi Kevin, Welcome to Community! It's nice to meet you. Can you try to run the following command in your terminal and check the path there? ps aux | grep confluence Let me know how it goes. Regards, Shannon

Bhakti, You'll just need to check the logs themselves, which I have linked instructions on how to find them. Any messages that start with ERROR is what you'll be looking for once you trigger the error. You didn't say, but can you confirm if you are or are not running Bamboo with an SSL? Are both Bamboo and Confluence on…

Hi Edwin, Thank you for getting back to me. Since then, I discovered another bug about 4.0.1 being shipped with Jira 8.x, although it's not compatible. I've sent this over to the UPM team to see what they say, you might have discovered another bug! I'll update you ASAP. :) Regards, Shannon

Anand, Thank you for reaching out! It's nice to hear from you again. 6.14 is a Confluence Server only version, thus the link you have provided is for Confluence Server and not Cloud. Have a look here for more information about the sidebar in Cloud: * New Navigation and a New Look for Confluence In Cloud you can find…

Hello Michael, Thank you for reaching out! * Can you confirm, this is the built-in PDF viewer in Confluence? * What version of Confluence are you running? * Are the PDFs attached to spaces which are completely open to anonymous users? * Can you replicate this with any PDF documents? * When you say it's empty - is this a…

Hello Tobias, Thank you for reaching out! After some troubleshooting on this case, we found another thread in Community that seemed to resolve for Diego. * Email puller disabled after using Maintenance Mode for Jira Particularly: Problem solved! I,ve ran this query: UPDATE propertynumber SET propertyvalue=0 WHERE…

Jason, Welcome to Community! Thank you for reaching out. To clarify, you're restoring Confluence and not Jira, correct? You mentioned Jira so I want to be sure. Could you tell me more about how you obtained the backup file? Where did it come from, and how was it generated? You don't see the exportDescriptor.properties file…

Hello Dawnn, Good to hear from you again! You can reorder pages from Space Tools menu in Confluence Server: * Move and Reorder Pages See under Reorder Pages in a Space for details on how to do that. In Cloud, it's under Space Settings > Content Tools > Reorder Pages. Expand the page tree, and you'll see where to…

Frank, Thank you for reaching out! Could you show me the screen you have now where you're not able to find the dropdown to choose Roadmap Macro? In the editor, you can find it from the following menus: I hope this helps, but if not, please share a screenshot of the screen you are seeing currently. Regards, Shannon

Hello Miriam, Welcome to Community. It's nice to meet you. This isn't a feature built into Confluence, but you might be able to use an add-on such as Scriptrunner Notifications for this. I'm not personally familiar with that add-on, but I'm tagging the vendor in case they can confirm that with us. I've also moved your…

Hello Christina, Good morning! Thank you for reaching out. It's not possible to disable this in Cloud, but we do have a feature request for it below: * CONFCLOUD-34205 Make it optional for page blueprints to create the index page Please vote on the request and watch in order to be updated of any changes! There's a…

Talia, Welcome to Community! Nice to meet you and thank you for reaching out. Are you referring to the Roadmap Planner Macro in Confluence? If so, it's not possible to change the color based on status, but I believe the following ticket might be requesting the same thing you're looking for: * CONFSERVER-57421 Color Scheme…

Hello Marco, Good morning! Hope all is well. It's not a supported feature within Confluence, but you can block users from printing pages using some script modifications, such as the ones mentioned below: * Block Web Page Printing Please feel free to review that and do let us know if you have any questions. Regards, Shannon

Andy, Thank you for reaching out! Yes, I was copying from the Confluence Editing Improvements blog directly, and in order to opt-in you need to contact Support in order to be considered. Let me know if you have any trouble with creating the ticket. Regards, Shannon

Hi Edwin, Thank you for letting me know! Let us know how the installation goes, and if you can remember, where you got the 4.0.1 installation so we can make sure that source is updated properly with the latest available. Regards, Shannon

Great, thank you so much! Take care :) Shannon

Hi Todd, I'm sorry I couldn't give you better news! Another possibility is if you have Jira Service Desk installed, you can create customer accounts for your client, which are free. Then you can allow your the clients to view the specific spaces in Confluence which are meant to be viewable for your clients. Have a look…

Good morning, Ravi, It looks great! Thank you for sharing that here. Hopefully if other users see the feature from this thread they'll be able to vote on it and we can increase the visibility on your request! Take care, and have a pleasant week. Regards, Shannon

Willy, Thank you for providing the update. If you run into issues again, just send answers to the above questions and we can proceed with troubleshooting. Regards, Shannon

Dawnn, You're trying to attach the document itself? It's not possible to attach files here. You'll need to use something like Dropbox. Thank you! Regards, Shannon

Hello Sanjay, It might be the low memory being allocated, but I'd like to have a look at what comes up in the log scanner. You can find this in the Support Tools & Plugins from your instance. If you have trouble with that, feel free to send along your log file. You can do so using Dropbox here, and I can scan it for you.…