Shannon S Atlassian Team

Hello Rick, Thank you for contacting us! This looks similar to a bug that was fixed in 6.15.2: * CONFSERVER-57820 Confluence Search return "Something went wrong" after session timed out instead of redirecting user to Login page. As a workaround, can you try logging out and then back in and then perform the search? If this…

Hello Masfatin, Thank you for contacting us about this. I'm testing the behavior with the panel macro on my Confluence instance, version 6.15.4. I am not able to replicate this. Can you confirm with me your Confluence version, and if you have any custom CSS applied? Regards, Shannon

Jiri, No worries! Just let me know if you have any trouble. Regards, Shannon

Sanjay, You are redirecting your Server instance (confluencetest.dimagi.com) to your Cloud instance (confluencetest100.atlassian.net). As I suggested before, this needs to be done either with an HTML Redirect, or you use Redirection for Confluence, an add-on. If you choose the add-on, then you need to keep Confluence…

Hello Jonathan, The fix is being planned in an upcoming release of Confluence. It's not necessary to push out a new msi file. Let me know if you have any questions about that. Regards, Shannon

Hello Shanta, Thank you for contacting us on this. Creating a Blueprint does require programming knowledge, which is why you ended up on a dev page for Confluence. Below is the Cloud version of the page I believe you were looking for: * Confluence Cloud Dev - Blueprints Iif you need to copy the structure of a Space, then…

Daniel, You're very welcome! Have a pleasant rest of your week. Regards, Shannon

Hello Calderara, Thank you for contacting us about this! My colleague Daniel recently wrote a really good response on this same subject. You can read it below: * Confluence memory usage Have a read through, and let us know if you have any questions about it. Regards, Shannon

Alexander, Thank you for confirming that. If you're creating a blog post, then it does use the new editor. I believe this is the bug that is affecting you: * CONFCLOUD-62589 Following a link to an anchor within another page doesn't scroll at all after getting to the other page Please click This affects my team and you will…

Hello Daniel, Thank you for contacting us. I was just in the middle of writing to you. There was a bug a while ago that has been fixed as of 6.15.2. Prior to that, the possibility to sort is there, but you're not able to see the icon. See below for more information: * CONFSERVER-58030 Sort alphabetically button in the…

Hello Jonathan, You can disregard my last reply. I was working with the support engineer on this who had the other cases, and we've determined that it is this bug: * CONFSERVER-58376 Companion embedded edit doesn't refresh the page correctly I can confirm that we are already planning a fix in an upcoming release. Let me…

Hello there, Thank you for contacting us. You can use the Migration Assistant to migrate a single space, but it must not already exist on the target instance. If it does, you need to remove it, and then perform the migration. Let me know if you have any questions about that. Regards, Shannon

Hello Sanjay, I let you know on Wednesday how you can do that: To point your server domain to Confluence Cloud, you will need to set up a redirect. You can do this with an HTML redirect by embedding it in your header (Confluence Administration > General Configuration > Custom HTML, under Look and Feel). You can also use an…

Hello Sanjay, I had a look at the email address that you are you using here, but I don't see that you're Site Admin for either of the Cloud sites that come up. You need to be Site Admin or you won't be able to use the tool with that site. If you still have issues with this, I would really encourage you to raise a ticket…

Hello Vlad, Thank you for following up. From our Supported Platforms documentation, Java must be 1.8, or if you’re using OpenJDK, it must be AdoptOpenJDK (Java 8). Some AdoptOpenJDK versions have bugs that impact Confluence. We recommend version jdk8u192 or later. For the PostgreSQL database, it must be 9.4, 9.5, or 9.6.…

Hello Jonathan, The support tickets are private for each customer, so I will not be able to share it here. Are both you and the other using this same version of Chrome? Does the problem occur if you were to use another browser? Please also outline the exact steps to replicate this. Does it occur with any document? How long…

Hello Sanfinur, That is unfortunate, you would indeed not be able to write a User Macro for this. You may still find an add-on that can help with this. In the event you do find a workaround, please let us know about it. Regards, Shannon

Hi Julia, Thank you for confirming that, and for voting up the bug. Take care, and have a pleasant weekend. Regards, Shannon

Heiko, Thank you for sharing that. I see that at this time, it's no longer possible to roll back entirely to the old editor. I figured this could be the case. If you're having any particular issues navigating the new editor, please let us know, and we'll be happy to help. Regards, Shannon

Hi Ana, Welcome to Atlassian Community! It's nice to meet you. This particular issue is in Confluence Cloud. I'm not aware of any similar issues in Server. I would recommend that you report this to Confluence Server Support if you have a supported license, or raising a new question here. That way, some of our Confluence…

Shlomi, No worries, happy to help! Thank you for helping to report the bugs! Regards, Shannon

Sanjay, Thank you for providing that screenshot. Have you given that URL to your network administrators? They can make sure that your network isn't blocking access to that domain. If they can confirm it isn't being blocked, then I'd ask for you to clear your browser cache and then try to login to http://id.atlassian.com/.…

Hello Kerry, Welcome to Atlassian Community! Thank you for following-up on this thread. Correct, there is not a translation feature within Confluence itself. As Hindi isn't one of Confluence's available languages, you might be able to find an add-on that provides it. The Apps in Marketplace are 3rd party apps, meaning,…

Anthony, Thank you for confirming that with me. It's a very odd case, indeed. I would recommend that you reach out to the Cloud Support Team with this. They have access to test with your instance and can review the server logs. Let me know if you have any trouble with that. Once the issue is resolved, feel free to come…

Hi Sarah, Glad to hear you were able to resolve it! Take care, Shannon

Hello Jonathan, Thank you for letting us know about this. I'm finding some similar issues in our support queue with other users having this error. We will want to create a ticket for this so we can investigate further. Could you let me know what version of Confluence you're using? I can raise a ticket for you and link it…

Hello Leanne, Thank you for contacting us about this. Could you just confirm with me which macro you're referring to? Is it the Recently Used Labels macro, or the Recently Updated macro? Regards, Shannon

Hello Avin, Thank you for contacting us. That's a great question. I know about the add-on called Macro Security for Confluence. This can allow you to restrict specific macros from certain users. Have you tried this before? Regards, Shannon

Hello Sam, Welcome to Atlassian Community. It's nice to meet you. I recently raised a feature request about this: * CONFCLOUD-65302 Ability to link text to an attachment in editor In the meantime, you'll need to use the Attachments macro in order to obtain the URL of the attachment. Then you can link text to that by…

Hello Sarah, Welcome to Atlassian Community! I'm not sure I understand your question. I understand that you have a SEN for Jira Software and Jira Service Desk, but that you do not currently have your SEN for Confluence. Have you purchased Confluence in addition to Jira? You will get a separate SEN for Confluence when you…