Shannon S Atlassian Team

Matej, You need to first click on the link to the bug ticket. Once you are there, you will be able to vote on the bug. I'll include the link again here: CONFCLOUD-57252 Thank you! Regards, Shannon

Hello Allen, Welcome to Atlassian Community! It's nice to have you. It could be any number of things that are causing this error. Have you seen the article about this message before? It provides several causes and resolution steps to fix. If you haven't, you can find it here: * Confluence does not start due to Spring…

Hello Tushar, Thank you for contacting us! Our documentation is available as a downloadable format which you can use on your Confluence instance. You were asking about the Jira 6.3 documentation, which you can find here: * Jira Documentation Directory > Jira 6.4x and Earlier Click to expand > Show me... under Downloadable…

Hello Gareth, Thank you for contacting about this. This is expected behavior since the page is being updated with a new attachment. There is a feature request below to clean up these notifications, which you can vote on: * CONFSERVER-33214 Attaching files to the view page generates notification noise By voting on the…

Hello Victoria, Thank you for contacting us. We have a few resources that can help you with this. For one, I would recommend reviewing this article on creating a page for use on mobile devices: * 4 ways to enhance product documentation for mobile first In addition, the documentation on Confluence Mobile does describe some…

Hello Baptiste, That's a great question! If your Confluence Cloud instance has Public Access enabled, then any pages which are permitted for anonymous users to access will be indexed by Google. An easy way to check this is by visiting your pages when not logged in or in Incognito Mode and you'll be able to see what Google…

Matej, Welcome to Atlassian Community! If you're not seeing This affects my team, it is in the top right-hand corner of that request, again the link is here: * CONFCLOUD-57252 Move cursor is showing instead of pointer cursor when hovering over an image It's there whether or not you are logged in, but in the event that you…

Hello Mark, Thank you for contacting us about this. I'm not certain myself, but I think perhaps you could use this article to help guide you. Have you seen it? * How to identify inactive users in Confluence It doesn't specifically refer to that group but identifies all licensed Confluence users who have not been active.…

Sanjay, With the example HTML redirect I showed you, it simply redirects all traffic that arrives on that page to the new page you specify, such as https://confluencetest100.atlassian.net/wiki/spaces/commcarepublic/overview. There's absolutely no reason why would need to set up two separate redirects for wikitest.* and…

Hello Danielle, Welcome to Atlassian Community. It's great to have you! You can do this by customizing your page with Javascript or HTML. You can do this using the HTML Macro in Confluence. For more information have a look at How to Create Tooltips. Regards, Shannon

Karen, Welcome to Atlassian Community. The error you're seeing is a generic error and it's hard to say why you might be running into it. What is the format of the direct link you're using? Are you able to login to Confluence directly? It will also help us if you can share a screenshot of the error you are experiencing.…

Eladio, Thank you for contacting us about this. I don't expect the endpoint to change but you will be able to confirm it for sure from the REST API Documentation. Your example URL uses a Server URL mixed with the Cloud formatting; could you tell me if you're asking about Server or Cloud? If Server, which version are you…

Hello Harshit, Thank you for asking about this! We have an article below that might help you, on writing product requirements in Confluence: * How to Document Product Requirements in Confluence I've also tagged your question in the Marketplace collection, in case there are any 3rd party add-ons that could help you with…

Sanjay, You need to use the HTML redirect no matter where you want to direct your users. Either in the header, which redirects the whole site, or on individual pages. I hope that's clear. Let me know if you have any questions. Regards, Shannon

Hi Nicolas! Thank you for letting us know that! Glad you were able to solve it. :) Take care, and have a pleasant rest of your week. Regards, Shannon

Thanks, Matt! That's the other place I was going to suggest, glad you were able to get it working! Take care, Shannon

Hi Chris! Thank you for letting us know how you were able to solve it. You'll definitely be helping some users in the future with this explanation! :) Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Gary, Welcome to Atlassian Community. It's great to meet you. I'm testing this with my instance today, and it does appear to work, but it might depend on the name of the team. Could you tell me if this happens with all teams, or are there specific teams that aren't working. Also, is it for all pages or only certain…

@전상영 To echo what Sireesha is saying, can you confirm with us the issue? Are you saying that when you remove the labels from all the spaces, then the category is still there, and you don't want it to be? Or that it disappeared and you want it to show? Could you also confirm your Confluence version, and let us know if you…

Hello Matt, Welcome to Atlassian Community. It's great to have you! Can you just confirm with me which version of Confluence you're using to test this? Is the background images attached on the page directly? I assume you're just referncing it with attachmentname.ext format? Regards, Shannon

Hello Majken, Welcome to Atlassian Community! It's nice to have you. Page Likes are not factored into search results. The search ranking considers popular pages differently, as mentioned in the article below: * How do I understand the ranking of of Confluence search results? Popular pages are those that have more incoming…

Hello Melissa! I've followed up with you on your new case, Why is CONFSERVER-34141 bug fix not working? to let you know that I have created a support ticket for you for this issue. As I mentioned on the new question, please follow-up here once the issue is resolved, so the community can also know. Thank you! Regards,…

Hi Melissa! Thank you for letting us know about this. I just read through your other question, and I went ahead and raised a support ticket for you. Just check your email and you should see your ticket number. Someone will get back to you as soon as possible so we can determine the cause for this. When the issue is…

Hello James, Thank you for contacting us about this. Were you able to solve this issue? If not, can you tell me if you're using the Attachments macro in the new editor? If it's the new editor, you'll see the publish button in the top-right. When viewing the attachments from the options menu, are you able to preview that…

Hello Chris, Welcome to Atlassian Community! It's nice to have you. I would recommend first that you rebuild the Confluence index. It will require you to stop and start Confluence. If this doesn't help, then something might have gone wrong with the migration. You would want to check your server logs from during the…

Hello Laura, Thank you for contacting us! There are a few add-ons in Marketplace that could help you with this. I would recommend looking through those and give them a try. See if it meets your needs. Regards, Shannon

Thank you, Reinhard! I've asked a Jira engineer to help me out with this, so my colleague Petterson has replied in a separate answer. Go ahead and follow-up with him when you have a chance and we can get to the bottom of this! Regards, Shannon

Thank you for confirming that, Jeff. Please be sure to log in and click This affects my team and you will automatically be added to the list of watchers. Let me know if you have any trouble with that. Regards, Shannon

I'm a little late in sharing my critters this week, but I present, Ringo and Starr! We got them around the same time, but we did have and name Starr first. Ringo Ringo is a 1.5-year-old half Pit Bull mixed with Australian Cattle Dog, Boxer, West Highland Terrier, Chow Chow, and "Supermutt." We know this because we actually…

Hello Sam, When you embed a website in an iFrame, the functionality in the website would be the same, provided the host (Microsoft) doesn't prevent certain actions from being accessed via iFrame. If any feature is not working on Microsoft Streams while in iFrame, then you can contact Microsoft about it and they'll let you…