Judd Garratt - Path of Trees Atlassian Partner

Thank you everyone who voted for the Publish to Cloud for Confluence demo! Cheers for your support 😀 If you'd like to know more about the app, please feel free to book a demo and I'll be happy to answer all your questions.

Congratulations everyone!

My apologies @Amarillas Erika, I missed your message. There are a couple ways you could achieve this. One is with automation itself. (1) With automation * Add a new rule, with 'Issue transitioned' as the trigger. * Set whichever from/to status you need * Select 'Edit issue fields' as the action * Pick one or more fields…

Thanks @Kelsey Van Scoy 😃 May we compete in Apps for Business teams?

No worries! Glad you were able to get it working :)

No worries, glad to help :)

My pleasure, glad to help :)

I hear you Colin :) It does feel like this use case should Just Work in Confluence.

That makes sense Colin. I'm not aware of a way to do this currently, but it's an interesting use case that intuitively Confluence should support. I'll keep my ear out for any solutions.

Makes sense, cheers for explaining your approach Jay :)

Hi Coline, Sometimes this happens because the 'Reporter' field is hidden for the project and JSM can't see who raised the request. There is a doc article you can follow to unhide the field if needed. Other times there is issue security set and the security level doesn't include 'Reporter' and 'Service Project Customer -…

Hi Javier, Forgive me for using English in my reply. With Jira Cloud, people log in using their Atlassian Account. If you claim a domain for your organisation in Atlassian Admin (admin.atlassian.com) you can set password requirements under 'Security' > 'Authentication policies'. There are some details at: Edit…

Hi Jacob, @Phill Fox has some great solutions for pulling issues from the last two days (excluding weekends) in this post. His approach will likely work well for your case also :)

Hi Sergio, When I tested just now, customers already in an organisation still received a notification. This even happened if 'Channel access' under 'Customer permissions' was set to 'Open'. I was only able to prevent this by turning off the 'customer invited' notification under 'Customer notifications' in the project, but…

Hi Alejandro, Forgive me for using English in my reply. I'm a little rusty on JSM Server, but from memory when setting up email in JSM this only relates to inbound email. To configure the way Jira itself sends emails, you need to edit the mail server settings. Good luck!

Hi Amarillas, It's tough to say for sure what is causing the error, but here are two things you can try: * Change the rule actor to a user with Jira admin permissions and see if the error goes away. If it does, then atlassian-addons-project-access in your project's permission scheme (which controls the permissions for the…

Hi Nikolaos, There are some suggestions in this community thread for how to get teams working with automation. With any luck this approach still works. Another way you could solve this is to use JQL to define each queue based on the desired criteria and skip the team field entirely. For example the MS team queue could…

Hi Lennart, I'm not 100% sure on the problem here, but I have experienced some similar-ish scope problems myself. For me the fix was to completely uninstall the app from the instance, add a scope to the manifest (even if unneeded), redeploy (forge deploy then forge install --upgrade) and then reinstall the app. I've also…

Hi Jesús, This is a great question. Forgive me for using English in my reply. What is likely happening here is that the auto-forwarded emails from Outlook have the Auto-Submitted header set and JSM is filtering them out. You can bypass this by setting up an allowlist to let those emails through, see: Manage your allowlist…

Hi Matt, I agree that getting custom emails working can be rather confusing. We went through the process ourselves recently and ran into this exact problem! The 'from' name in notification emails is configured on the 'Customer notifications' page under project settings for the project in question. It looks like this:…

Hi Colin, The Jira issue macro doesn't currently have the ability to show just one field. The 'table mode' is the only view where you can pick fields and I agree it looks cluttered when you're using it this way. It might be possible to use ScriptRunner to pull out this data via a custom macro, but I'm not aware of a…

Good input Jay :) Most of the time I'm copy/pasting to another system, but this would be effective anytime we need the content as a standalone document. Do you add the word/pdf docs to other systems like SharePoint directly, or do you copy out the content (e.g. into a blog, tech doc, presentation, etc)?

Hi Colin, If you're looking to show a Jira issue, including its status, in Confluence, this can be done with the Jira macro. 1. Add a Jira macro to the page You can type /jira into the editor and select the Jira macro from the list. 2. Search for the issue The easiest way to do this is to search on the issue key itself,…

I agree with you on linking Confluence pages and Jira issues, Aron. We do this too and see similar benefits/downsides. Thanks for sharing your content lifecycle app :) It's helpful to see other approaches.

I hear you on the copy/paste! I feel like I do that daily.

Hi Heather :) No problem, Jira is a very intricate thing to wrap one's head around. Everything you describe is possible with JSM (Jira Service Management). To do this for your project: * In project settings:* Make sure email is turned on (under 'Email requests') and there is a request type (under 'Request types')…

Hi Josiah! Are you using JSM for ticketing or vanilla Jira? This can be done with JSM via api by creating a new 'customer' in the system before creating the ticket. If using vanilla Jira, the reporter field must be a registered user, so that's why you're seeing it come back as anonymous. It sounds like JSM might but what…

Hi! Custom fields aren't available as variables using JSM's out-of-the-box canned responses (see this docs article for a list of available variables), but this can be done with the Canned Responses Pro Templates for Jira app.

Hi Amy! If by 'loop' you mean automation rule, then the simplest way to do this is to label the issue 'returned' or similar with the automation rule when sending it back to the prior status. You can then build a query for any issues with this label.

Hi Heather! At the moment, JSM will always show the share button if a customer is in an organisation (and this will have search enabled). You can turn off the share button by: * Removing customers from an organisation AND; * Ensuring Customers can search for other customers within their organizations, or manually enter the…