Dan Breyen Community Champion

Thanks for this, I need to look into it.

Hi @[deleted] welcome to the community. I'm able to add an attachment to a canned response and when I use that response, the customer is getting the attachment. If you are having issues with it not working, I would suggest opening a ticket with support at support.atlassian.com

I was just going to say the same thing. Try different browsers, a different machine, and see if your peers get the same behavior. That would help to narrow down the issue. It does seem like there's some sort of zoom function involved. I don't have enough details with your steps to try it in my instance. If that doesn't…

Does this work? text ~ "\"SIMPLE_ANALYSIS\"" to search for that exact string.

Hi @Hakan_Erbas there are a few issues that Atlassian is working on regarding exporting pages to PDF files. Here are a few: CONFCLOUD-75795 CONFCLOUD-75799 CONFCLOUD-72191 CONFCLOUD-72191 I'm not sure if one of these is the issue you are having or something else. You can search through them at jira.atlassian.com. If you…

Well, not my personal phone, but for work, we had the old Motorola Cell phone that was a good 4 inches deep. Oh my. I had an Orange & Silver candy bar phone. I have been contemplating going back to a flip phone. OK. 7 AM Central. Phone going in the back pack.

Hi @Ivan Andrieiev I can replicate that same behavior. I took a quick look at JIRA tickets and couldn't find one. I would suggest creating a support ticket with specific details at support.atlassian.com and have the support folks weigh in on the issue. I would say that the user id information should not be there, but…

Hi @Yash Jain welcome to the community! Using Windows 10 and Chrome on my Cloud site I am able to upload images and files in the description field as well as in the attachments section. When you say that you checked one of the issues, are you referring to a known issue that was submitted on Atlassian's Jira site?…

Hi @Farah Khouzam I've been able to include API calls in Automations. We're planning on calling third party API calls from some Automations in the future. I'm not sure what part of the application you would like to call the Infor OS API calls, but in theory it should work. I'm counting on JIRA/JSM to be able to call third…

Oh... SPOILER ALERT! One, Two, Three, (crunch). Three licks to the center of the Tootsie Pop.

In honor of National Donut Day tomorrow, I give you Dunkin Donut's 'Time To Make The Donuts' spot. Dunkin Donuts Buy the way, go to Dunkin on 6/2/23, buy a beverage get a free Donut. :)

Hi Paul, I guess I'm trying to get a better understanding of what 'navigate the KB' means for you. The search works in JSM. As customers are typing in words, it's suggesting articles. And by putting labels on articles, there's also a keywords search. We're still pretty new to JSM and getting our customers accustomed to…

Hi Paul. Coming from nothing, we went with the JSM/Confluence KB. So far it is working for us. Starting out, I wanted to make sure we had the basic stuff for a Support Portal, and Confluence fits the bill. I know nothing about Refined, but wondering if the Refined for Confluence App for Cloud would help at all to get a bit…

Skip Level meetings can be great. It seems that often Upper Management doesn't always know what's going on in the trenches. Have Upper Management have a lunch with just the producers and leave their managers behind.

Hi Wes, I've been editing pages on my Cloud Confluence site today and haven't had issues. You could check the networking basics, (try different browser, different machine, different location, etc). After you've checked that out, if it's still an issue, you could open a ticket with support.atlassian.com so Atlassian could…

Hi @laura.payne welcome to the Community! I'm not able to recreate this issue on my laptop connected to our company network. For troubleshooting, I'm assuming you've tried a different browser, tried it on your neighbor's PC, have your neighbor try it, and try it in another location to see if it's an isolated issue.…

Hi Becky. There were some other articles that I found for Confluence Server, but that's not going to help you in the cloud. I did find this suggestion that was submitted to Atlassian: CONFCLOUD-5640 , if you want you could Vote for and Watch it.

Hi! Going off of the licensing page for Confluence Cloud here: Confluence Cloud Pricing, if you have up to 10 users, you can use Confluence Cloud for free.

Hi @Julia welcome to the Community. In my cloud instance, when I hover over it, there's a pencil that I can click on to edit it. In that edit window, there is an option to 'Remove shortcut'. If you don't have it, are you setup as an administrator? That might have something to do with it. Hope that helps.

Hi Ana, Great Idea! I was reviewing this article: Jira/Teams Integration I could be wrong, but I didn't see anything regarding integrating with Automation.

Hi Angela, as John said, you do have to create them from scratch. There is a Suggestion submitted to add this functionality. You can Vote and Watch it here: JRACLOUD-32018 It would be handy to have.

Hi @Andrii Mykhailytsia welcome to the Community! YES, I have one Automation that takes the User submitted Impact and Urgency in JSM and transforms it into a Priority. It's checking 4 different Urgency values against 4 different Impact values. Granted some of the values are the same but it starts with IF... and then…

Hi @Rita Deo ! Welcome to the community. When I started implementing JSM and JSM/Jira integration, I had a basic working knowledge of how Jira worked from a user perspective. I used Community Articles, Atlassian Knowledge Base/Support articles, Atlassian Support, and Atlassian's own Jira site to migrate from…

Hi Maximilian, if you are referring to adding Customers and Organizations in bulk, there currently isn't a way to do that. There are a few Suggestions submitted in Atlassian to add that functionality. Feel free to vote for and watch them. JSDCLOUD-9265 JSDCLOUD-1829 You can manually add an organization and then copy/paste…

Well, this could get controversial if you're a fan of Styx. But they put on a heck of a show. Regardless of which lineup you prefer, If you have Too Much Time On Your Hands, you can have The Best Of Times and be Rocking The Paradise at a Styx show. I prefer to see them on tour by themselves without another band because…

Hi Rakesh, there are two types of Canned Messages. Personal and Shared. If you make a Personal response, it's just for you. If you create a Shared response, then everyone will have access to it. Here is the Atlassian post announcing the feature: JSM May New Features You choose what type of Canned Response it will be when…

Hi Rakesh, from what I can tell, you can either keep the Canned messages to yourself (Personal responses), or share them with everyone (shared responses). That's what I've seen myself when creating them. This was the post announcing the feature: JSM May New Features You can pick that as you are building them.

@Shaun Pinney @Nicole Pitaro I've created a some canned responses with a standard reply to get the basic troubleshooting information when a ticket is opened, also on an inquiry when the customer is looking for a bug fix. I really like the drop down to insert variables. I'm wondering if there's a way to tweak them. It would…

Hi @Danai Bastide ! Welcome to the community. I looked through Atlassian's Jira site and found this issue: JSDCLOUD-12293 It sounds like the issue you're having. Feel free to vote for and watch the issue. Hope that helps.

Thanks Summer!