Dan Breyen Community Champion

Hi @Giorgi Wiklauri welcome to the community! As I understand it, in the cloud, if you have 11 users regardless of if they are admins or not, you would need a standard license. 10 users would be the cut off for the free license. Here's the licensing page from Atlassian: Jira Pricing If you want confirmation from Atlassian,…

Hi @Alison Paddock , I know Atlassian is rolling out some Export to PDF fixes, but I think your issue is still outstanding. I found these issues out on Atlassian's Jira site (jira.atlassian.com) Feel free to vote for and watch them for updates: CONFCLOUD-74851 CONFCLOUD-72185 CONFCLOUD-74655 Those are the ones I found with…

Hi Jeff, I'm not aware of a consolidated document, but here's what I'm aware of from Atlassian for JSM, JSW, & JWM: JWM Compare JSM Compare JSW Compare Hope that helps.

Hi @anca_calivascu welcome to the community! I found your request on Atlassian's Jira site (jira.atlassian.com). Feel free to vote for and watch for it. Only 6 people have voted for it in 8 years. JRACLOUD-42193 JRASERVER-42193 Then tell your friends to do the same! Hope that helps.

Hi Todd, looking at other community posts, it doesn't appear the direct functionality is available. There is a workaround where you can make a custom field to store LastComment with user information and then use an Automation to propogate the field. Here's that community article: LastComment workaround There's some other…

Hi Jonathan, I'm looking at User Management, under Atlassian Admin and if I find the Agent, and then click on 'Show Details', I can the click 'Suggest Changes' and request the user accept their email and/or name changes. They should be able to login to their Atlassian account and change their info there. Here's another…

I would saying playing football or baseball in the yard with neighbors & family. Using trees for bases and plenty of ghost runners.

Hi @roux welcome to the community. You don't mention if you are using Confluence Server or Cloud, but I found these issues on Atlassian's jira site (jira.atlassian.com ) :CONFSERVER-56192 CONFCLOUD-58350 There's a few more out there, feel free to vote for and watch them for updates. Hope that helps.

Hi Fabian, I found this article, it's a little old, but might be applicable: Duplicate Keys Hope it helps.

Hi @Thibault Paruit welcome to the community. I'm using Edge and am not able to replicate the issue you are seeing. You didn't mention what browser you are using, can you replicate the issue with a different browser? Do other users have the same problem? If you're still having issues, I would suggest having Support take a…

Hi Sasha, in the latest Atlassian Cloud changes memo, they mentioned that there are improvements coming for Exporting PDFs. That memo is here: Cloud Changes I don't know how fast that gets rolled out to your Cloud site. I know there are some other issues they're working on regarding export. The export seems to depend on…

Hi @Anne Mello welcome to the community. You don't mention if you are using Server or Cloud for Confluence, but here's an article on drafts with the server version: Drafts with Confluence Server I think you can make a page 'Shared Draft' for what you are looking for. Here's info on Confluence Cloud under 'Collaborative…

Hi @Sharon Gilmore welcome to the community! On the Confluence Cloud page, with the new editor, are you able to click on the 'Add image, video, or file' and add the video file to your Confluence Page? I believe Teams gives you an MP4 of your meeting. I looked at the Atlassian Confluence and Teams page (Teams & Confluence)…

Hi Alex, I've been wondering the same thing. Here's a Suggestion request in Atlassian's Jira site for that functionality: JSDCLOUD-12765 Feel free to vote for and watch it for future updates. It's at 68 votes right now, but could use a bunch more. Hope that helps.

Hi @Kamil Kolata welcome to the community. I've seen some issues with confluence when pages are 'too big'. One test would be to try making a smaller page and see if that makes a difference. Atlassian is rolling out PDF export changes for Confluence which may help. Info on that is here: Atlassian Cloud Changes There are…

Hi @rksanchez welcome to the community. I found these articles in Jira's KB that may be useful in your situation. Common Causes For Jira Server Crashes and Performance Issues Jira Requirements That's a few things to look at. Hope that helps. 

Hi Fahad! Great idea! Someone has suggested it on Atlassian's Jira page: JSDCLOUD-1515 I would suggest voting for and watching it there for further updates.

Hi @Inas Ait-Salah this may or not be a solution for you, but I found this KB article from Atlassian about attachments: Jira attachments If you're currently at the default, increasing the size might help. But as mentioned in the article, Jira isn't designed to be a file repository. We actually have a separate File…

Hi Kamelia, I found this KB article from Atlassian that should answer your question: Import Attachments I hope that helps.

Hi @Kit.Paulson welcome to the community! It's not clear from your message if you're using Confluence Server or Confluence Cloud. If you're using Confluence Cloud, it appears that Atlassian has reworked their page editor to now have a Code Snippet Macro. My cloud instance has the Code Snippet, and I'm unable to recreate…

Hi @ibrahim.aly I'm not sure how the group picker part would work, but on your JSM cloud system, go take a look at the Automation section under Project Settings. Click on 'Templates'. In there you will find a template called 'When an issue is created - automatically assign using balanced workload'. If you click on it, you…

Hi @simon white welcome to the community! Have your administrator (or you if that's your role) check in your Product Settings (Gear / Products) then under Jira Service Management select configuration. There's a setting under 'Should new requests automatically be shared with a customer's organization'). It sounds like you…

Hi Jakob. I found these on Atlassian's Jira site (jira.atlassian.com) CONFCLOUD-75912 CONFCLOUD-5055 CONFCLOUD-69815 They're look very similar to your issue. I would suggest voting for and watching them. If you need a resolution sooner, maybe contact support (support.atlassian.com, click 'Contact' link in upper right) to…

Hi Raquel, I looked on Atlassian's Jira page (jira.atlassian.com) and nothing jumped out at me as an existing bug. It's possible there could be one out there. I would say if you can replicate it, you could open a ticket with support (support.atlassian.com then click 'contact') and get their opinion on it. You didn't…

Hi Tiago, for troubleshooting, I would suggest trying a different browser. I was going through some of those classes using Edge last week and didn't have any problems. You could also log a ticket at support.atlassian.com and select 'Training and certification' after clicking on the 'Contact' link in the upper right and see…

Hi @Jon.Stauffer welcome to the community! Here's a community article about a similar question: JQL-for-tickets-without-comment-in-5-business-days Hope that helps.

Hi Thach, when I look on Atlassian's jira site (jira.atlassian.com) I have seen several performance issues when pages get long and contain a lot of data. You don't mention it, but is this a possibility for your page you're trying to edit? Did it happen with every page, or just one? If it's the same page, does it happen…

Hi @Meenakshi Razdan were those pages copied by any chance? There is an issue on Atlassian's Jira site (jira.atlassian.com) when copying pages. CONFCLOUD-73527 There are a few other ticket regarding similar issues you could look at as well. I've heard of large confluence pages having issues when saving. Not sure if this is…

Rooting for my town baseball team is one of my stress relievers. I like the going to the lake parts too.

Hi @Leila Paul welcome to the community. I found a similar issue on Atlassian's jira site (jira.atlassian.com) CONFCLOUD-72469 There's also a link to the TofC documentation in there too. I can't tell if this is exactly your issue or not from your description. If it is, feel free to vote for and watch it. If it's not your…