Dan Breyen Community Champion

Hi @Manjunath MP welcome to the community. Here is Atlassian Support's End of Life Policy that I found. As I'm reading it, and anyone can correct me if I'm wrong, but if you choose not to upgrade/migrate you wouldn't have support for your Server application. EOL Policy Some other articles I found End Of Life Support Ends…

Hi @Elfar Jose Garcia Alvarado welcome to the community! From what I see from your post it looks like you are using Cloud software, when I click on the link you provided, it is showing me that it is for the Server products. I found this link that talks about LDAP with the Cloud. Cloud with LDAP I'm not using it myself, but…

Hi Ben, I took a quick look at Atlassian's jira site (jira.atlassian.com) and didn't see anything that resembles your issue. Feel free to head over to there and see if I missed anything. Have you tried this in different browsers or with different users to see if it makes a difference? If you can still reproduce it, I'd…

Hi @jakeeryasmin are you specifically looking for the Legacy Automation code, or would the new Automation code work in this situation? I know in the new Automation Library there is already a template there for Auto Closing in 5 days that should be easily tweaked to 2 days for you. I'm using it and it's working great.

Hi @Michael O_Malley welcome to the community! Based on this answer from a few years ago, Custom Fields are you using a Team-Managed project by any chance? It seems the limit is 50 there. From what I read, switching to a company-managed project makes that unlimited. I also read this article More than 50 Fields which…

Hi @Debbie Robertson welcome to the community. I could be wrong, but I think this would probably fall under this ticket on Atlassian's Jira site: JSDCLOUD-2327 Feel free to vote for and watch it for updates.

Hi @Ashish Vidhate welcome to the community. I took a quick look at Atlassian's Jira site (jira.atlassian.com) and found these issues that look similar to your issue: CONFCLOUD-58350 CONFCLOUD-75112 There may be others, you're more than welcome to look yourself. If you think any of them match, feel free to vote for and…

Hi Neil, I'm not experiencing that behavior. Have you tried a different browser or different workstation? Does anyone else on your site experience the same behavior? Granted, I haven't used it that much yet, but I didn't have to configure anything special to get it to work.

I'm never ready to put away the flip flops and shorts and swap them with the snow pants and winter boots. A late September trip in the Upper Midwest somewhere is usually my goto. Somewhere to enjoy the crisp nights and the perfect days for a bike ride.

Hi @Arjan van den Berg I would recommend opening up a ticket with support (support.atlassian.com/contact) and select "Billing, payments, and pricing" they should be able to give you specifics about your account. Hope that helps.

Hi Barry, are one of these your issue? CONFCLOUD-75168 CONFCLOUD-73121 CONFCLOUD-76286 There may be some others as well, I took a quick glance at Atlassian's Jira site (jira.atlassian.com). Feel free to browse out there if I may have missed it. If it is, I would suggest to vote for and watch it for future updates.

Hi @Vladimir welcome to the community! I looked at Atlassian's jira site and found similar requests: CONFCLOUD-32917 CONFCLOUD-74498 CONFCLOUD-73452 I would suggest voting for and watching those for future updates.

Hi Jemima, this ticket in Atlassian's Jira site CONFCLOUD-67820 , although it's a few years old, refered to issues with TOC and Word exports and stating the PDF exports were working. I would say if you can replicate the issue, you may want to add that information to this ticket. I also see this issue with rendering Jira…

Hi @Bernd Grüner welcome to the community! I also found this article which states that SQL Server 2016 is no longer supported as of Jira 9.7: EOL SQL Server 2016 It seems like an oversite that the "Jira databases compatibility matrix" page didn't get updated. I would suggest opening a ticket with support…

I found these on Atlassian's Jira page (jira.atlassian.com). I think one of these may be your issue: JSDSERVER-13616 JSDSERVER-6870 Hope that helps

Hello @新井 聡 in my experience with JSM, if you plan on implementing the Knowledge Base feature of JSM, you will need some Agents in JSM that have access the Confluence space you are using for JSM to create and update Knowledge articles for your JSM users. That way as you are resolving tickets, you can create articles and…

Hi @Ntamen kamogne harry Michel you may want to open a support ticket directly with Atlassian for something like this (support.atlassian.com/contact). That way they can go over specific information regarding your instance with you.

Hi Colleen, I could be wrong, but I haven't seen specific things like this mentioned in release notes. It might be best to open a support ticket (support.atlassian.com/contact) with more information to get an answer directly from Atlassian for something like this. Hope that helps.

Could this be your issue? JRASERVER-34157 If not I would open a ticket with Support (support.atlassian.com/contact) for further investigation.

Hi @Jeremy Yehle welcome to the community! I'm certainly not an expert with JQL, but as I understand it, similar to SQL, JQL is designed to give you the data, and isn't a Report Writer (like we would expect). I would say most people in this situation export the JQL Data into a CSV file and dump it into Excel for report…

Hi @Edvan Jose da Silva Junior I took a quick look at Atlassian's Jira site and found this. It sounds a lot like your issue: JSDCLOUD-12477 If it is, feel free to vote for and watch it. It doesn't have that many votes. Hope that helps.

I don't know what version of Confluence you have, but check out this Atlassian article . It makes reference to downloading and updating the app: Migration Asst If you're still having issues, you could open a ticket with support (support.atlassian.com/contact) and choose Migration Support. Hope that helps.

Hi @野崎剛史 welcome to the community! I would suggest opening a ticket with support (support.atlassian.com/contact) and then select 'Migration Support' from the drop down. Then provide them with this information. Hope that helps.

I found these articles on Atlassian's site regarding GDPR and Anonymizing users. I hope it helps address your concerns: Anonymizing Users GDPR europe-and-gdpr + Hope that helps. I would suggest raising your concerns directly to Support (support.atlassian.com/contact), so they can be addressed directly.

Hi @Jira Admin welcome to the community! Check out these tickets on Atlassian's Jira site. I think you may be running into one of these issues. CONFCLOUD-71267 CONFCLOUD-66619 CONFCLOUD-37123 There are some others that are related. If those look like your issue, please vote for and watch them for future updates.

Well, to follow up, the professional dance lesson was on a cruise ship, but of course the MidWest Polka and Waltz lessons came from mom. Practically every family wedding back in the 70's and 80's involved several polkas and/or waltzes and one needed to know the footwork and their variations in order to strut your stuff on…

Hi @Hamza I would suggest opening a ticket with support (support.atlassian.com/contact) and select 'Billing, Payments, and Pricing'. They are better suited to help with these issues. Hope that helps.

Hi @Andrew Williams welcome to the community! I'm just curious, have you tried the Cloud Migration Utilities? We did that to migrate from Server to Cloud and it worked pretty well. Any issues that we had, if the migration assistant didn't have an answer of what to fix, support helped us out tremendously to resolve our…

Hi @Elena Serdiuk welcome to the community! I took a quick look at Atlassian's Jira site and found a few issues that you may be experiencing: CONFCLOUD-74084 CONFCLOUD-60013 CONFCLOUD-71670 CONFCLOUD-43551 CONFCLOUD-70052 There may be some others out there as well. If you see your issue, I would suggest voting for and…

My parents took disco lessons, but for me, I can only remember taking a class on a cruise ship once. "Do the Hustle"