Dan Breyen Community Champion

The mini bag of carrots, although it's not a candy, would be my favorite thing to get for trick-or-treating. 

Hi Mario. I found an Automation Template that looks like it will do the job for you. Once you get to Automations, there's a templates tab and at the bottom, there's a 'See more templates in our automation library' link. I've included a link here to it, take a look and see if it would work for you. Update Parent Automation…

Hi Monica, I'm no Automation expert, but I found this Community Article which sounds like what you're trying to do: Automation-to-add-labels It talks about using JSON and a custom field to store the info. Hope that helps.

Hi Chandler, looking at Atlassian's Jira site (https://jira.atlassian.com/ ), I found this issue: CONFSERVER-59976 Feel free to vote for and watch it. There are a couple of similar ones, but I thought this was closest. Hope that helps.

Hi @Patricio Pantaleo welcome to the community. I'm thinking you're running into an issue that Atlassian is having. You can check out the status of Atlassian software at https://status.atlassian.com/ . It's still an issue in progress, and you can get an update from that link. Hope that helps.

Hi, I'm not sure if I understand your question, but I'll take a shot. I don't think regular licensing for cloud (Free, Std, Premium) gets into sizing. I found this article, and if I'm reading it right, sizing only is an issue with Enterprise Cloud customers. I'll let you read it and interpret it on your…

Hi @Trevor Gergen some things to try: Can you try another browser or another PC? Are other people on your site experiencing the same issues? (Don't forget the ever popular, "Have you rebooted your PC and tried it again?") It doesn't appear to be a cloud issue, as I'm not experiencing the same issue. If you've tried all…

Hi @Ilan Goldschmidt welcome to the Community! In JSM under 'Customers' you can click o the Organization that you want to add the customer to and then click 'Add Customer'. Then add the customer's email to the organization. The customer can belong to multiple Organizations. Then from the portal, when they click on their…

Hi @Arnas Pilipavicius welcome to the community. I'm not seeing anything specifically slow on my instance. I don't see any problems on Atlassian's status page either. Atlassian Status Hope that helps.

Glad to hear it, Adam. If possible, could you accept the answer? Then others can use that if they have similar questions. -Dan

JSWCLOUD-25322 JSDCLOUD-433 Hi Danilo, I found these to tickets on Atlassian's Jira site (jira.atlassian.com). I think this is what you're looking for. I would suggest voting for and watching them for future updates.

As this is urgent for you, you may want to contact Support and get their feedback. (support.atlassian.com/contact). Or you could search Atlassian's Jira site (jira.atlassian.com) for any other possible issues.

Hi @Adam Estrada welcome to the community. There's a couple of options. I personally, would look at the 'Automations' and specifically the templates. Look for 'Automations' under your 'Project Settings'. You can automatically assign it to someone, or send some sort of email to a group that it came in, or something else.…

Hi Dee, check out this link from the Atlassian Marketplace: Confluence Migration Assistant. Here's another article regarding the CMA: CMA Hope that helps.

Hi Chris, I would suggest opening a ticket with Atlassian Support (support.atlassian.com/contact) and select "Migration Support". They're probably better suited to help you out with this issue. Hope that helps.

Hi Ralph! I found this community article where someone from Atlassian mentioned that custom whiteboard templates aren't available yet: whiteboard templates Here's the Atlassian Jira issue for adding custom templates: CONFCLOUD-76623 I would recommend voting for and watching it for future updates. Hope that helps.

Hi @Testing Services Ltd_ welcome to the community. You may want to contact support at support.atlassian.com/contact and bring this to their attention. They should be able to address how your account is set up and explain more of the details regarding your account. Hope that helps.

Hi Fahad. I went out to Atlassian's University page and found an About page. I found a link to the University Help Desk University Help Desk. It's just a link to the Support page, but I think they're better suited to answer your question about getting an invoice. Hope that helps.

Hi @mmogollon welcome to the community. I found this article on Data Residency. Data Residency If I'm reading this right, you can pin your data to a location. Hope that helps. If that doesn't answer your question, you may need to contact Support @ support.atlassian.com/contact for more details.

Hi @Snehal Yadav welcome to the community. Since your Jira site is in the cloud, you should be able to access the site from anywhere without needing any special equipment. Do you have another PC to try this with? Is there somewhere else that has a different internet connection that you could try it on? Do other people in…

Hi @robert s maliszewski welcome to the community! Currently, I don't believe so. I found this issue on Atlassian's Jira site (jira.atlassian.com) which is a suggestion to add the options to export the data. JSDCLOUD-148 Feel free to vote for and watch it for updates.

Hi Ramya, I think I found your issue on Atlassian's Jira site. If this is your issue, please vote for and watch it. CONFSERVER-23324 

Hi @Golam Rumi welcome to the community! You can open a support ticket @ support.atlassian.com/contact with your request. Atlassian Support can do that for you. Thanks,

Oh yes! They are your resources for your Agents. If you Agents have questions, they can mention Collaborators and then Collaborators can make Internal Comments on the JSM tickets. That's assuming your developers are using Jira for their tasks.

Someone who is part of the Service Desk Team is considered an Agents or Collaborators in JSM. Agents use a JSM license and are able to interact with customers and respond to their issues. Collaborators are not using a JSM license and can receive mentions in tickets as well as comment in JSM, but are not able to reply to…

Hi @Ron Avot welcome to the community! I found this Confluence KB article which talks about auditing: view-the-audit-log This looks like you can get the exporting information, but not sharing information. Hope that helps.

Hi Tatiana, from the Advanced Search I can add the text (Y) that I'm looking for and then using the Labels drop down, restrict the query to issues where the label is X. At least that worked for me. Hope that helps.

Hi Martin. From this Jira ticket found on Atlassian's site: CONFCLOUD-37049 That functionality isn't available at this time. I would suggest voting for and watching it for future updates.

Hi Arnoud, in your Project Settings for JSM, under "Satisfaction settings" could you check to see if "Collect satisfaction (CSAT) feedback" is turned on? Usually the survey goes out when the issue is marked 'Resolved'. Are you using that as part of your workflow? If the issue resolution is 'Unresolved' the survey won't be…

Hi @Tomáš Popík welcome to the community! Based on this article, import-content-into-confluence you have a few options. If you can export your data into Word Documents, you might be able to import it. Otherwise it sounds like you will need to build something using the REST API calls to import the data. Or, as mentioned in…