Dan Breyen Community Champion

Spaghetti and Meatballs! no, wait.... Chicken Parmesan! dang, no. Mozzarella Sticks! nope. Forget it. I'm gonna stick with the Chianti!

Hi @Tim Perrault I can reproduce the same behavior in my instance, so I don't think it's something you are doing incorrectly. I would say that's how the feature currently works. I took a quick look at Atlassian's Jira Site and didn't see anything that resembled this specific issue. It sounds to me like a reasonable…

Hi @balbina welcome to the community. Here's a Knowledge Base article from Atlassian that might help with reactivating your account: reactivate-a-subscription If you're still having issues after that you can create a ticket with Atlassian Support and choose the 'Billing, payments, and pricing' option. They're better…

Hi @Christina Sheehan in my instance, I'm still able to type 'w' on an open ticket in Jira and JSM and the w is either adding me or removing me as a watcher. Have you by chance tried a different browser, rebooted your PC, flushed browser cache and/or removed cookies to see if it's still an issue? Do other users on your…

Hi @mahimaabogados Manuela Hinojosa Martin welcome to the community. I would suggest you contact Atlassian Support and choose the 'Billing, payments, and pricing' option. As this site is a user community, we're not equipped to handle billing questions, where Atlassian Support is more suited for that type of inquiry. Hope…

Hi @손예민 welcome to the community. You didn't mention what version of Data Center you are using. Are you using the latest software? I see that CONFSERVER-25977 was entered, but not many people were having the issue. If that's your issue, I would contact Atlassian Support and reference that number to see if they can assist.…

Hi @Natalia_Kovalchuk_SaaSJet_ check out the new Community Cupid challenge for the next two days! Great way to rack up some points!

Hi @Tobias Schmider welcome to the community. I took a quick look at Atlassian's Jira site and found JRASERVER-46924 which sounds like they are keeping open to get more feedback on the current functionality. I would suggest commenting on that issue and voting for it. Or you can open your own suggestion and provide more…

Well Valentine's Day in the central part of the US looks like I'll be using the snow blower clearing out some forecasted snow. So that means I will be planning on making dinner for Valentine's Day, celebrating the 371 Month since my wife and I went on our first date. Now, wouldn't you agree that sitting by the fireplace,…

As long as the customer is attached to 1 and only 1 organization, it has been working for us if the customer either has a Portal Only or Atlassian account.

Hi @Maria Luiza there isn't any integration with the base product for Discord, but there might be a third-party plug in the Atlassian Marketplace that can provide that integration for you.

Hi @aris welcome to the community. I took a quick look on Atlassian's Jira Site and found JRACLOUD-81268 or JRACLOUD-89925 which look similar to the issue you are having. If you think that's the case, I would recommend voting for and watching it for updates. Feel free to take a look through the above site as well. If…

Hi @David Martínez López at this time with the base application that's not possible. I would recommend voting for and watching these issues on Atlassian's Jira Site: JSDCLOUD-10908 JSDCLOUD-7057 JSDCLOUD-10455 Hope that helps.

Hi @Anne welcome to the community. I'm not able to recreate that behavior in my instance. If you export the page to Word, do you get any characters or another inclination of what might be causing it? Does it happen if you are using another browser? Do other people using your instance see the same behavior? If you have a…

Hi @Markus Witschi welcome to the community. From the screenshot, you have more than 3 active whiteboards. Currently, Free and Standard Licenses gets 3 active whiteboards per user. Based on this article from Atlassian, your last three created whiteboards will remain active. Here's a couple of Suggestions submitted on…

Hi @CLAUDIO RICCHI welcome to the community! I'm guessing you've tried changing your password. If you continue to have issues, I would suggest contacting Atlassian Support for any account specific issues. They're better equipped to handle that information than the Atlassian Community here. Hope that helps!

I'm not sure if you've seen these on Atlassian's Jira Site: CONFCLOUD-79223 JRACLOUD-8045 CLOUD-12131 I would suggest voting for those and watching them for updates. I also saw this in a comment for JRACLOUD-8045: "Hi everyone, Thank you for your continued patience as we work through this issue. We understand how…

@Cédric Jaduta you can also check out Atlassian's Status Page and see if there are some system wide issues going on. I know there were some issues late last week.

Hi @[deleted] welcome to the community! I apologize if there are any translation issues. I found this article to Delete your Atlassian account from Atlassian that you should be able to use. If you have any issues with that process, you can contact Atlassian Support, as they are better handled to handle that issue. Hope…

Hi @Otis Hill welcome the community. I found this Confluence Knowledge Base community article which may help you out. I like the suggestion of using JSM to provide a front end for the Knowledge Base. You should be able to get away with the free license as you don't really need Agents if you're not answering Support…

Hi @Fred Ostrofsky welcome to the community. I'm not exactly sure what the issue is that you are having and the steps you're taking to recreate the issue. Is it browser or user related? I did a quick search on Atlassian's Jira Site using this search string: project = "Confluence Cloud" and text ~ "\"preview unavailable\""…

No worries, Matthew. I'm wondering if there's something different with the two PCs and their setup. Are you using the same OS, same browser, and the same browser version? Is the resolution on the monitor the same? I know weird things happen with the zoom level on the display or browser is bigger than 100%, is that the same…

Hi @Gaia Sargent this might not be a completely perfect solution, but maybe it would help. If many of these accounts are 'Portal Only customers' that are having this issue, you should be able to rename them to add some information to their name. If instead of "Info" it says "Info Company A" would that work? If you're…

Hi @Matthew Morris welcome to the Community. I can reproduce this behavior, and I would say it's probably intended to work that way. If a page is highlighted on the left and you click the plus (+)_to create a new page, it's going to create that page as a child of the selected page like you have. If you click on your top…

OH MY GOSH! Is it Thursday already!??? @Kristján Geir Mathiesen we both went down the Star Wars road. I have a bunch of Star Wars collectible cards. My action figures from the movie are the very obscure ones. I didn't have the light-saber in the arm Luke. I do have lots of baseball cards. Sadly, they're barely worth the…

In the Automations Templates, there's an Automation there to 'Auto-Close old Jira support tickets' found here: Auto-Close I'm pretty sure I took that as a starting point and then adjusted it to fit my requirements. Hope that helps.

Hi @Bruno Fagundes de Souza welcome to the community. I did that in our instance by using labels and checking the status. I have two Automation rules. One is a reminder after 10 days and then I close it after another 10. So my Automation is checking for JQL (status = "Waiting for customer" and updated <= -10d ) as well as…

Sorry. I have the same situation with my JSM instance. I'm strongly suggesting to my customers that they avoid using that box and going into the Portal after they create their issue and share it with individuals within their organization. I'm waiting for those tickets to get resolved too!

Hi @CGCal I'm seconding the response from Shawn from last Sept. I'm not aware of anything out of the box. You may be able to code something use a Marketplace app, but I'm not familiar with any.

Hi @Frédéric Batteux welcome to the community. At this time there isn't a way to disable sharing with the entire organization. There are a few issues submitted to Atlassian regarding this issue. JSDCLOUD-15131 JSDCLOUD-10908 JSDCLOUD-10455 JSDCLOUD-7057 Hope that helps.