Dan Breyen Community Champion

Hi @Victoria Dejaco welcome to the community! I found CONFCLOUD-78269 on Atlassian's Jira Site which mentions searching for strings on Whiteboards. According to that it was rolled out last month to all users. There's some notes there on its usage as well. There also was a mention of it in the Recent Atlassian Cloud changes…

Hi @Kerry McLean welcome to the community. From Settings (the gear) Products under Jira Service Management, and the 'Customer Access' section, you have an "Internal" group, you can check this to add your domain. Then make sure your 'User access settings' under Admin / Products have the 'Approved Domain' setup to give…

Hi @Josh Smith welcome to the community. I'm able to get into my instance and am not experiencing the issues you are having. I've checked Atlassian's Status Page and I don't see any on going issues. Do other users at your site experience the same issue? Just checking if you possibly tried another computer or tried…

Looking at JSM today, it appears that 'Directory' has been renamed 'Customers' and you can access 'Customers' and 'Organizations' from there.

Hi @David Kelly welcome to the community. The "Customers" and "Organizations" have moved under a new menu item under your JSM project called "Directory". You should be able to continue to invite your new customers from there. You can also get there from Settings / Products / Jira Servicie Management / Organizations and…

Hi @Drew Miranda welcome to the community. Based on the information you provided, I'm not able to recreate any issues when I hover over the '>' in confluence using the Dark Theme. Are you using a specific browser? Does it happen in Edge and Chrome? Do other users experience the same behavior? Have you tried rebooting your…

Hi @Lars Fredrik Midtbø welcome to the community. In the cloud now, there is an option for a floating toolbar. If you double click on the text, the toolbar should appear. Now there is a pin on the far right of that toolbar if you want the toolbar to remain floating, or if you want it pinned. Check out this article on…

Looks like another reason to check out JPD with the premium edition. Roadmaps look interesting!

Hi @takayama_kotaro I am using one Project with multiple organizations in my JSM instance. I would say it works pretty well, but there are a few improvements that would certainly help with keeping the different organizations separate. Unless your system is setup to share each individual work item automatically with the…

Hi @Maria Osorio welcome to the community. It appears your Confluence pages have been switched over to the floating toolbar. It's newer functionality implemented by Atlassian. When you are on a line of text, I double clicked and the floating toolbar should display. You can then pin it back to the top of your page by…

Hi @Shreeparna Thamb welcome to the community. Do you have the 'Priority' field on your Jira screen? If you have rights to change it, you should be able to click it and then select a different value. When you create a work item, if you don't have it on your create screen, you can add it to that and set it as part of the…

Hi @sharmashe welcome to the community. You can create your internal teammembers as Customers in JSM without giving them access to your other Jira products and they will be able to access the Customer Portal, view tickets and access the Knowledge base, but not have access to anything else. I do that for my internal…

Hi @Mike Anderson welcome to the community. I took a quick look on Atlassian's Jira Site and didn't see anything related to this. If you have screenshots and steps, you may want to create a work item for Atlassian to look at, or if you'd rather, as you have a premium license, create an issue with Atlassian Support with…

Hi @alex.summersby, it appears to be an issue with the legacy editor. You should be able to click that link to switch to the new editor, and your issue should be resolved. I know there are some sites that have their reasons for not using the new editor, but if you don't have and specific issues, I would suggest switching…

Hi @Denis Gorkov welcome to the community. I did a quick search on the web, and it appears to be an issue on the Zapier side of things. I don't know how the software side of things work if you're on the latest code, but one answer looks like a bug fix from Zapier: response-payload-size-exceeded I also found this…

Hi @Megan Stanage I'm seeing that as well with the old editor. As it's the old editor, I'm not sure how much Atlassian is going to work on it. I'll loop Support in so we can get their feedback. Do you have specific tickets from Atlassian that are keeping you from moving to the new editor? I'm wondering if those issues have…

Hi @Lucy Chien, Chialing you should be able to use the 'Move' functionality of the page and then select a different space. If you click on the '3 dots' next to the page, one of the options listed is 'Move'. From there you can select the Space you want to move the page to, as well as select where the page goes in the tree…

Hi @Saskia Veldhoen I'm sure there's a few options to get this. One option I was thinking of would be to create an Automation to send you an email. I know there is a condition to pick the status and have it send you an email, but I'm guessing you don't want an email for each article. It appears there are some Marketplace…

Hi @Peter Bruning In Jira, mine does flip back after several seconds. If I'm looking at a Jira issue, click 'Show more comments' it will show the additional comments, and then after 30 seconds or so, revert back. I found JRACLOUD-94212 on Atlassian's Jira Site which sounds like this issue. I would suggest voting for and…

Well, having a garden with strawberries at the time was a temptation that one couldn't resist. Of course it came with a bit of a lecture when mom went out to pick them and came back in with a small bowl... but hey, they were tasty. The raspberries were the same way. That was a little more obvious that little hands have…

Hi @andreas_karlsson welcome to the community. I'm not setup the same as you to try and recreate this issue. I'm going to engage Support so they can weigh in on the issue to see if there's an issue with the report to be fixed, or if it's a data issue. You can always engage Atlassian Support and provide as much detail as…

Hi @Azina welcome to the community. If you are being billed monthly, your invoice will be adjusted automatically based on the number of users. So if you change from 16 to 20 to 25 and then 30 over 4 months, you won't be charged for 30 users for all 4 months. You're only charged for the number of users at that time. As I…

Hi @Azina welcome to the community. I found this article from Atlassian on managing your subscription which will give you steps to change from Premium to Standard. I did a quick web search and didn't find any video tutorials on making that change. Hope that helps.

Hi @Lampikoski Juho welcome to the community. I can see what you mean by the comment. I took a quick look on Atlassian's Jira Site and didn't see anything currently submitted. I've been using Dark Mode for quite some time, and where I can see the color change when you hover over it in both Light & Dark Mode, it hasn't been…

Thanks Irma, I'm going to request Support to take a look at this issue.

Hi @Irma Andrade Aguado welcome to the community. Would it be possible to clarify what you are seeing when the export is incomplete? To narrow down the use cases for troubleshooting, how often does it happen? Does the same thing happen if you try a different browser? Can other users export and get the same behavior? If you…

Hi @Soporte Itera there are a few reports included with JSM regarding the Knowledge Base. If you look under reports, The Request Deflected report will tell you how many times articles have been looked at, as well as if people said it resolved their issue. There is also the Requests Resolved that will include information if…

Hi @Joanna Bajda I took a quick look at Atlassian's Jira Site and couldn't find any open issues for something like this. I'm going to flag this for Atlassian Support to review so they can weigh in.

Hmm. Well settling team differences with a game of Root Beer Pong might be fun, but will it really increase productivity and teamwork? I'm guessing not. That's where using the Atlassian tools come in handy.

Hi @Sandhya Balwani welcome to the community. A Free Jira license is up to 10 users. There isn't any time limit as long as you're staying at or below the 10 users. The license will automatically switch to a Standard plan if you go over. Hope that helps.