Dan Breyen Community Champion

Hi @Simon Kirchhofs welcome to the community. I found JSDCLOUD-13506 on Atlassian's Jira Site. Is that the suggestion you are referring to? If you haven't yet, I would suggest voting for it, and you can also watch it for future updates. If that wasn't the specific issue you were referring to, there were a few other similar…

Hi @James Perkison Montibeler welcome to the community. I'm not sure what you mean by 'accordions', but it sounds interesting. If I may suggest entering your suggestion on Atlassian's Jira Site. There you can explain the functionality you are suggesting with screenshots and more details. Then the user community will be…

Hi @Leanne Priest welcome to the community! I did find CONFCLOUD-82406 on Atlassian's Jira Site which seems very similar. From that work item, do you see them on your Task Report after 15 minutes or so? If you wanted some clarification on that work item if it's the same issue you are having, you could have your System…

Hi @Robert Rogers welcome to the community. Do you know what version of Data Center you are using? Does this happen to every user? Have you tried another PC to see if you can reproduce it there? Are there any specific steps that you can do to get it to happen? What browser are you using, have you tried a different one to…

Hi @Mandar Khopkar welcome to the community. I took a quick look at Atlassian's Jira Site and didn't find any open work items regarding this issue. Have other people experienced this same issue? I'm going to see if Support can weigh in on what may be something they may need to take a closer look at. If you need to, your…

Hi @Louise Baker I'm not sure if it's related, but I did find JRACLOUD-65492 on Atlassian's Jira Site. Is this happening for all users? Have you tried different browsers? Have you tried flushing your browser cache? Those are just a couple of troubleshooting things I can think of. Should it be doing that? I would say no. If…

Hi @Arash Koohzad welcome to the community. Do you know if other users in your instance experience the same behavior? If in the future you have other issues you can contact Atlassian Support directly. I did find CONFCLOUD-82578 on Atlassian's Jira Site. Take a look at that. It kinda sounds like it may be your issue. If it…

Hi @Sonny Mei welcome to the community. I'm using JSM Standard, and I'm not able to reproduce your issue. I'm not logged into the Portal I use a KB link, it asks me to login, and once I'm logged in, it's taking me to that article. I tried that using Chrome on my laptop & Safari on my phone & they both worked. I took a…

Hi @Jackie Napalan welcome to the community. That functionality doesn't sound familiar to me, so I took a quick look at Atlassian's Jira Site but couldn't find anything specific. It sounds like a great idea if you're trying to see how often the Canned Responses are being used. I would suggest creating a new suggestion out…

Going from using email to track customer issues to having Jira Service Management for tracking issues is a life saver and certainly a win-win. Customers can see the status of their issues, and all the interested parties can comment on them. Having a CRM certainly makes things easier to support customers.

Hi @Any Russenberger I'm not aware of any hidden configuration in the base product to change this behavior. I took a look at Atlassian's Jira Site and didn't see this reported as an Work Item. You can create a new Work Item there if you'd like. I would suggest giving some examples of what's going on and how you'd like it…

Hi @Griffing, Rachel welcome to the community. There are a lot of variables that can be contributing to this issue. Does everyone in your instance see the same behavior? What resolution are your screens using. Does it happen with Edge & Chrome? Could you possibly share some screenshots of how you have it configured, and…

Hi @jvance are you using Jira Service Manager to manage your tickets? Here's are some articles on the Atlassian Chat Bot with JSM: AI Support: Jira Service Management Virtual Service Agent | Atlassian JSM Chat Bot It appears there are some Atlassian Marketplace options for Jira & Confluence. Hope that helps.

Hi @Timothy Brown looking at Atlassian's Cloud Roadmap, I didn't see anything related regarding replacing the Reports module for Assets. That could change in the future. Hope that helps.

Hi @Janapost welcome to the community. We're a community of users here, so we're not going to be able to answer your questions regarding your invoice. I would recommend opening a work item with Atlassian Support and choose the 'Billing, payments, and pricing' option. Give them the relevant information and they should be…

Hi @Sven I'm not able to recreate the issue using my iPhone for the mobile version and my Windows PC for the browser. Is this happening for all users? Is there some particular use case that has this happen every time? Is it a particular user that is creating the message, or the user mentioned in the work item? Does it…

Hi @Shawn Doyle - ReleaseTEAM based on working with Atlassian Support, there are three new Work Items relating to this issue. Feel free to vote for and watch them for updates. * https://jira.atlassian.com/browse/CONFCLOUD-82511 * https://jira.atlassian.com/browse/CONFCLOUD-82512 *…

Hi @Lindsay Kirsch I might not be understanding your request, but do your customers use the JSM Portal? They can login to the portal and see all the tickets they have entered and their status. If you have them broken out by organization, they can see all the open tickets for the organization as well. If I'm not…

Hi @박소현_SS welcome to the community. I apologize if there are any errors in translation. I can't view the video, I don't have permissions. I took a quick look at Atlassian's Jira Site and couldn't find any open issues that were similar to this. I'll see if we can get Atlassian Support to weigh in on this. If they don't…

Hi @arielei check out this article from Atlassian. how-to-configure-default-release-notes-in-jira/ You should be able to create a template for the Release Notes. I saw some other articles out there, and there were also references to some third party addons if you're interested. Hope that helps.

Hi @Jacob Gustafsson welcome to the community. Has it been less than 15 days since your account went inactive? If so, you should be able to reactivate it again. Check out this Atlassian Support article for more information. reactivate-a-subscription That article also refers to contacting Atlassian about reactivating your…

Hi @Robert Carbonell right now, you did it right. I found this Support article on changing-jsm-customer-email-address and the way you did it was the recommended procedure. JSDCLOUD-5746 was submitted to make this process easier. I would recommend voting for and watching it for updates. The one thing that could have sped up…

Hi @Anurag Bisen welcome to the community. I did a web search and found this Opsgenie Support page. On it I see a section for "What's New" which has a link for Release Notes. I also saw a few other similar posts that you might find useful. Hope that helps.

From Settings / User Management on the Directory tab, if you select 'Users' from the left menu, you're presented with a list of users. Find the one you want to delete, click on the 'kabob', (3 dots) and choose 'Remove User'.

Hi @Falk F. welcome to the community. Is it possible you are looking at an article for Jira Data Center? I'm looking at this article on What is Advanced Search and that is working for me. I would call "Advanced Search" a different way of saying JQL Search. Advanced Search lets you build JQL Statements to build JQL queries.…

Hi @Jason Frisbee welcome to the community. I ran into the same situation. I had some users that had their business unit sold to another company, so they no longer had access to thei accounts created in JSM. If they have an Atlassian Account, you can not add them again as a Portal Only user, as they can't have two…

Hi @Mariel Latella Barros welcome to the community. I found the EasyBI page on the Atlassian Marketplace. They have a support email address there that might help answer your question regarding their software works with the Atlassian Cloud apps. I don't use that software, but I'm gathering it's an issue that they have a…

Hi @Vusal Hamidov welcome to the community. I found I18N-3754 on Atlassian's Jira site requesting support for that language. I would suggest voting for and watching that for updates. Adding a comment about how it is affecting your day to day operations wouldn't hurt.

Hi @Angelika Wabik welcome to the community. I took a quick look out on Atlassian's Jira Site and didn't find anything that looked related to your issue. Do you know if this is an issue with different browsers? If you can replicate the issue and/or have some examples, I would suggest working with Atlassian Support and they…

That's all folks! Not only did we plant 50K trees, but even added an additional bonus 10K to that total.