Dan Breyen Community Champion

Obviously it's been awhile, but I'm not experiencing this with the latest app. @Sascha Ziemann do you still have this issue?

Under Requests, are you saying that you don't want them to have the option to see all of their organizations issues? I've been looking around for that for awhile and (I could be wrong) I don't think this is an option. By default, they have the option of seeing just what they opened or what's been opened by the…

Hi @Kristen I would refer you to this article. You can setup Browse permissions to your Jira users so they can browse and comment on JSM issues. Collaboration between Jira teams | Jira | Atlassian Documentation

Hi @Cristian Peralta I wonder the same thing. My thoughts are if they don't do something after they read the article, it's hard to say if it resolved the issue or not. There is a similar report for showing KB articles that are read, maybe that will help. If they just look at a KB article, and close out the browser window,…

@Terry Adams If you're now referring to the Support Portal of JSM? There is an option on the Customer Access page that will let them access and send requests without having to login. You can also setup the portal to allow them to create their own accounts.

Under Settings / User Management, you can suspend users who are not using the system.

Hi @Damir Horvat I can reproduce the same issue on my side. I did a quick search in JIRA and coulnd't find anything. I would suggest logging a ticket with Support. Atlassian Support

Hey @Alexey Terekhov welcome! I just tried this on my Cloud Confluence site and I'm able to export to a DOC file without any issues. I tried in Edge and Chrome. I'm wondering if you can try in a different browser or workstation and see if you get the same results. Are there any other users that could try the same thing? Is…

Hi @Daniella_Johnson I'm reading into your question a little, so correct me if I'm wrong. If they are not an Agent in JSM, but they are a Jira Software user, you can setup their access to have Browse and Comment privileges. Then the @ functionality will work. They won't count against your licenses because they're not…

In the cloud, you need to have Premium or Enterprise to get archiving. My workaround is to remove access to the projects that people shouldn't be using. Of course, you can always upgrade! :)

@thilini perera has this been resolved? If so, I'm wondering if you could mark it as answered for us. Thx.

With your Atlassian account, you can get to the portal. I use it all the time to see what my changes look like from the customer's perspective. I also created an external account that uses the Portal Authentication for the same purpose. You can assign your login as a customer for multiple organizations if you want to see…

hi @Jesper Slettengren and @Marc Lewandowsk I'm using Cloud Confluence and am unable to recreate this issue. Do you still have this problem today? I'm not sure if you're on Server or Cloud.

In my Cloud instance with Jira/JSM/Confluence I'm not replicating that behavior. Any chance you could provide a text example of what you are entering in your table and exact steps to reproduce it?

@Jack was this issue resolved? If so, would it be possible to mark it as answered? Thx.

I think @Jack Brickey have similar solutions. I did two things for the projects that eventually will be archived. This way my users can't see them and I have a visual that I'm not using them. 1) I went into my unwanted projects and changed the project settings so only administrators see them. 2) I created a separate…

@Nicolas Grossi is correct, you currently need to have a Premium license to use archiving. I'd like to do some archiving, but can't with current structure as we're not ready for Premium. I ended up going through my 'Archive' projects and manipulated them so they aren't showing up in people's Project list. 1) I went into my…

ya beat me to it @Jack Brickey 

We've had that issue where nothing seems to be an issues our our/Atlassian end. We haven't completely narrowed it down as to the exact cause. That email could be filtered on their end. We've gotten around it by giving people the URL for the portal and having them sign up directly from there.

You could make a KB article that pulls from your project that shows what issues are being worked on. It wouldn't be editable, but it would be one way to present the information. When your in Confluence, create your article, and click on the + at the top, then select "Jira". Then you can add a JQL query or chart. You can…

If one could get the best of both worlds, it would be to see your favorite band in a small intimate setting. My preference is to see my favorite band when they're playing by themselves, because their set is usually longer. Not like when they're touring with 1 or 2 other bands and they have to cut back the setlist. By the…

Hi @mariefkent I'm pretty sure Nic answered your question. All our customizations carried over when we migrated from Server to Cloud. If you haven't migrated yet, I would recommend it. If this answered your question, could you possibly mark it as such.

@maelgallon did you get your questions answered? If so, could you possibly mark this as solved?

Hi @Eduard Melman did you get your question answered?

It can have its validity, but like any meeting, if there's no value in it, then either its purpose needs to change, or else it should be cancelled. We have a weekly status meeting.

Hi Charles, I'm not 100% sure what you're asking, but here is a community article previously posted to remove unwanted Portal Customers from JSM. The article refers to the Demo Customers, but it works for Portal Customers as well. How to remove DEMO customer accounts | Jira | Atlassian Documentation

Service Management will provide a Customer Help Center (Portal) for entering issues. Access would be independent of other projects. Customer access could change based on your preference to steer them towards JSM after you implement it.

@David Gordon is this still an issue for you? If so, could you clarify the issue for us?

Agents in JSM count against your User License. Then can edit JSM issues. Internal Customers would not count against your user license. New JSM customers have this built in. There is a new 'Customer' role coming for internal customers in the cloud. You can setup existing JIRA users to view JSM issues without counting…

@Andrew van Scoter my apologies, but I can't see your attachment. When I'm a user in the portal in the cloudl, the KB article shows up in the portal. Are you using Server or Cloud, that KB article refers to server.