Dan Breyen Community Champion

Very relevant. It's never good when you make a decision and then find out more information that would have potentially changed the outcome.

Hi John, I saw these tickets entered in Atlassian's JSM project to enhance customize the portal. JSDCLOUD-2169 and JSDCLOUD-9207 I also found this article regarding footers. JSM Footer I haven't worked with footers myself, but take a look. I hope it helps.

Hi Johnny, I would recommend you contact support.atlassian.com. Click on Contact, then select 'Billing, Payments, and Pricing'. The community here isn't going to be able to help you with billing questions. 

Looks like CONFCLOUD-74655 to me. You can Vote and Watch for it by clicking on the link above. You could also add a comment to it if you'd like.

Hi Sofia, I could be wrong, but with some Smart Values manipulation, I think you should be to do that. Check out this article: jira-smart-values-date-and-time I think you should be able to create an Automation in the other project when the issue is created to add 15 days to it and add that date to the notification of the…

Hi @Yvonne Pietersma welcome to the Community! I know the SEN is listed on your invoice for your licensing. Here's another community article with info on how you can find it on my.atlassian.com: How-to-determine-SEN There a few other links out on that page too. Hope that helps.

Hi @Karin Biedermann welcome to the community. I say this JIRA issue that was fixed awhile back for JIRA: JRASERVER-41506 to allow Absolute Dates. Is it possible this is being used on your system?

LEGOS! Way cool. Hmm. Maybe Compass will be in my future...

Hi @Deniz Yalçıntepe out of the box customers should have that functionality. I just tested it with my system and I can add comments for the customer, the customer got an email, and the customer was able to reply back with the comment added to the ticket. There is an automation in the Automation Library to reopen a closed…

Hi @Vera Valshonok in that article I attached, there is a section on how to give Jira users permission to view and another to comment on JSM issues. If they are not tagged as a User(Agent) under product access (should just be set as a customer) then they won't take a license. Then go into your JSM Project Settings, and…

Hi @adamea , welcome to the community! I've been looking for similar issues and right now there isn't anything that I'm aware of using the base code that would average the results. You can access the data in SQL as 'Satisfaction'. There is a JIRA ticket to enhance the JIRA gadget that you can watch and vote for. You can…

Great article! After keeping work related stuff mixed with personal stuff for 15-20 years, I finally said enough was enough when I got a new phone and said I'm not putting company stuff on my personal phone. What a relief! If it's super important or absolutely have to go look at something, I can boot up my work laptop and…

Hi @Fabio Manchado dos Santos , welcome to the community. If you'd like in the future, you can search jira.atlassian.com for known issues. There are some current issues that you can watch and vote on as far as exporting to PDFs go. You didn't list a specific issue with fonts, so I don't know if this is your specific issue,…

If they are Agents in JSM, they can interact with customers. Jira users who are not Agents can still be setup as Collaborators, where they can still view and comment on the issues created in JSM. If you only make them JSM Customers, they are treated as Internal Customers and can create new tickets for Agents to act on. We…

Hi, @Prajakta Shreekant Girme , welcome to the community! Is it possible this new user has a spam filter and the emails are being blocked? We had that issue with our internal users as well as external users. When I was having this issue, I setup an account using one of my personal emails and it was coming through without…

Hi Deb, my experience has found that without using some sort of add on, the format that the data is exported in isn't going to change. If you're importing into excel, you should be able to define the field as a time field and then format it however you'd like. That's what I'd do anyway. Hope that helps.

Bringing a good book outside and just shutting out the world for awhile is relaxing. Also I'll use some pinball therapy and shoot the silver ball around the playfield and listen to the old Electromechanical clicks and clacks.

Hi @Pratap AVS welcome to the community! Would it be possible to attach more information regarding the error? If you have a screen shot, could you post that? I was just in User Management on our Cloud system and it is currently working for me.

Simon, I'm unable to recreate that behavior. If I create a number field, in Automation it will allow me to use a decimal field. Have you looked at how that field is defined? (Settings / Issues / Fields / Custom Fields) I'm wondering if there's something unique to that field definition that only allows whole numbers.

Love the Canned Responses and the ability to hide projects.

Awesome! Can't wait for it to roll out to Standard users.

Who could forget nap time or milk and cookies in Kindergarten!

Glad to help @Alex Lee . If you could, would it be possible for you to mark this as solved? That will help out others with the same issue in the future.

Check out this page too: JSM access for Jira users There's some permissions settings in the right column about granting permission to comment & view.

Hi @Alex Lee welcome! I think you got it. There isn't a 'Collaborator' Role. If they are marked as belonging to the Service Desk Team, but not marked as a JSM Agent, and a JIRA User it should work. That way they're not taking a JSM license, but can still access the JSM project to comment on issue. That's what I did based…

Hi Rodrigo, from this article there isn't a way to do that: Bulk Customers That's what I've found anyway. There may another way through the Atlassian Consultant if you're migrating from another tool.

Hi Peter, I would suggest reporting this to support.atlassian.com to get their feedback on the issue. They probably will respond faster that way.

Hi @Miriam E. Coronado C. yes, there is. You would need to open up your JIRA site to outside users (similar to what Atlassian does) then you can turn on Voting. Here's an older community article with more information: How-to-Enable-Voting-in-Jira-Cloud Hope that helps.

Hi Ecem, there are several issues I see in Atlassian's Confluence Server that seem to be related to importing of word documents. Here's a few: CONFSERVER-60076 CONFSERVER-51645 CONFSERVER-61082 I would suggest taking a look at those. There may be other ones out there. Feel free to vote on and watch them.

Hi welcome! Saw this Support article article which talks about JQL wildcards: JQL Search Syntax It talks about using * for wildcard searches. Hope that helps.