Dan Breyen Community Champion

Hi @Miles Hawes welcome to the community. This sounds like you would like to use a Confluence Space as a Knowledge Base. You can have the title be the question and the answer and details in the article itself. Here's a Data Center article that goes over the concept: use-confluence-as-a-knowledge-base Most of the cloud…

Hi @Marios Theodoulou welcome to the community! If you're the System Administrator, the first thing I would check is looking at Settings (The Gear) / Products then under 'Jira Service Management' on the left hand side, select 'Configuration'. There should be a question under 'Organization management': "Should new requests…

Hi Meg, from the comment made in the ticket, it looks like it was closed because it didn't get enough votes. You can see the resolution was marked as 'Timed out' and there is a comment from Sunny Xu explaining what was done. If you can still replicate the behavior, I would suggest contacting Atlassian Support for their…

Hi Peter, as I understand it, based on this article, you should be able to use your own custom domain now. Hopefully this makes it easier for you.

Hi @John Fredy welcome to the community. It's my understanding that you will need to be the administrator to change account types. If you don't know who the administrator is, then I believe you can work with Atlassian Support to find out and/or change the administrator. Then once you are the Administrator, you can go into…

Good thing it's an election year in the US! :)

In your JSM Project, from the left menu under 'Knowledge' is a 'Reports' option. if you choose that, you can select the 'Requests resolved' report. That will show you Resolved tickets that were or were not resolved with a KB article. You can also export that to a CSV if needed.

Hi @Kishor Mudhili it is my understanding to add that KB to your ticket, you can click the 'Share as comment' icon next to the article in the Knowledge Base section. This will add the article as part of the comment, but also mark the ticket as resolved with an article. That's what I've been doing anyway, and my 'Requests…

So after all of the 'full size' chips are gone, what in the heck do you do with all the tiny pieces of chips left in the bottom of the bag? Easy, dump the chips into a bowl, spoon on a healthy serving of Salsa, Picante, or Guac. Cheese on top is optional. Stir it all up with a spoon, then eat it like breakfast cereal!…

Well what about today? using YY-MM-DD H:MM:SS you get 24-02-22 2:20:42

Hi @Jim Schreuder welcome to the community. With my JSM instance, I'm not able to reproduce your issue. Do different users experience the same issue? Have you tried different browsers? I'm using Edge. I was able to see the emoji that I added on different tickets. If there's some more information on how to replicate it, I…

Hi @Anubrata Koley I found this recent community article referring to the same thing. It talks about importing issues from a CSV file and other steps. Migrate-projects-from-Zoho-to-Jira-software Hope that helps.

Hi @Jonathan Goodier welcome to the community. If you are moving from one cloud system to another, would the Jira Cloud-To-Cloud process work for you? Under your Atlassian Administrator application, then Settings / Data Management there is a copy product data feature. Based on this page from Atlassian, it appears…

Hi Zach, I can't reproduce it on my Mac with Safari or Chrome. Sorry. I guess see what support says..... Wait a minute... Is your Zoom level different than 100%? I've seen that do weird things.

Hi @Lautaro Agustin Bustos welcome to the community. Yes, you can allow your users access to the portal without an account. You can change those settings in your JSM Project Settings. Here's another community article that explains this: Access without an account Hope that helps.

Hi @Jacqui Palmer I think there's a few things going on. I found these issues on Atlassian's Jira site that I think you're running into in some way shape or form: CONFCLOUD-31714 CONFCLOUD-34211 CONFCLOUD-76420 There may be a few more, but that's what I found with a quick look. I would suggest voting for and watching those…

Ahh! OK, that's more information. You're using a Mac. Good to know. Do you have anyone that could test this on a PC? I can test this on my mac when I get home, but I'm guessing that's the issue. If you didn't want to wait, I'd probably open a ticket w/ Support.

Hi @Zach Allia welcome to the community. It appears there was an issue in the past for this: CONFCLOUD-53561 . I don't know if that fix pertained to Chrome or not. Does this happen for all users? What happens if you try this in Edge? I would say for sure if you get different behavior between Edge & Chrome, that I would…

Sounds like a good time was had by all. We spent this Valentine's day digging out from 6 inches of snow in the evening.

Playing Mille Bornes is another card game that was a fun to play too! It was kinda like a predecessor to Uno where you could improve your play, or penalize your opponents as well.

Hi @Luciana Dimauro the JSM Premium and Enterprise have a ChatBot built into the system to assist with answering customer questions. If that isn't an option for you, you can add an external link on the Portal page to your chatbot. You can reference this article for steps to add the external link to the portal. Hope that…

Card games? We would play 500, 500 Rummy, or Gin Rummy. Of course there's always Solitare. While us kids went to bed at my neighbor's cabin on the floor, less than 10 feet away, the adults were up playing cards.

@Angelique Kim unless I'm missing something, the base Confluence has a built in Macro that you can use to show the Power Point, but currently it wouldn't be in slideshow form, you have to scroll through it. Either click on the + in the header or type a / on your page and choose 'Office Powerpoint' Hope that helps.

Hi Craig, I could be wrong, but I'm pretty sure you can't integrate your KB with Atlassian's. One option would be to provide a link to the Atlassian pages via a link on the portal. Here's an article that goes through that process: add-links-to-external-resources-in-your-portal 

Hi Mark, I found these issues out on Atlassian's Jira site: CONFCLOUD-71267 CONFCLOUD-70448 CONFCLOUD-74709 relating to exporting w/ the Jira Macro. They sound very similar to your issue. There's a workaround posted on 71267, I'm not sure if it works for you or not but would be something to try. Feel free to vote for and…

Hi @AmalkaPathirage welcome to the Community. I found this older community article on migrating from Monday.com to Jira. Sounds like it's possible with a CSV file or a Marketplace app. Migrate from Monday.com Hope that Helps

Hi @Kamilia Julaihi I found this youtube video that might contain some information to assist you. Freshservice to JSM. 

Hi Keith, I just used the 'Export space' functionality and Confluence exported my space to PDF and included a Table of Contents for all my articles that I could click on. I didn't see any overlapping. Then I figure I could print the whole thing if needed. I'm not sure what you've tried, but if you haven't, you may want to…

Storage is found under 'Atlassian Administration' under 'Products' then under 'Sites and Products', click your site. Then under 'Site Settings' there is a 'Storage' link. I don't know how to do a mass overview of everything to delete individual pages. You'll need to be an Administrator to view that.

Hi Robert, this answer from Chris Jones sounds plausible. How-to-transfer-pages-to-another-Confluence-instance Move the pages you want to transfer into a temporary space, then export the space and import it into your new Corporate space with the Confluence Setting 'Space Import'. (From Confluence, clicked 'Settings' then…