Dan Breyen Community Champion

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  • Hi @Jo-Lee Bertrand I took a quick look on Atlassian's Jira Site and found JRACLOUD-94053 which sounds very similar to the work item you reported. Feel free to vote on it and watch it for updates. If that's not it, feel free to have your System Administrator open an issue with Atlassian Support to dig deeper in to it.
    in Smart Links are hit and miss Comment by Dan Breyen June 25
  • Hi @mkurdi welcome to the community. I found JRACLOUD-84939 and JRACLOUD-85201 on Atlassian's Jira Site. Either of which could be your issue. If you would agree, I would suggest voting for and watching it for updates. I voted for both of them. Looks like they both could use some help. Hope that helps.
    in Clone without attachments is still adding the attachments Comment by Dan Breyen June 24
  • Hi @Renvik Zylar welcome to the community. Document, Document, Document. Using Confluence, you're providing the documentation to the entire team, and everyone has access to the same documents. You can also use the 'Status' feature of the articles to make sure they are reviewed regularly. Processes will need to be adjusted.…
    in How Do Teams Keep Processes Consistent as Operations Grow? Comment by Dan Breyen June 23
  • Hi @Italo Romani de Oliveira looking on Atlassian's Jira Site I found a work item that may be related: CONFCLOUD-84298 Have you seen this behavior on multiple pages? Do others see the same thing? Have you tried a different browser? Just trying to eliminate some variables. Does it happen if you use different width settings…
    in Column widths involuntary changing Comment by Dan Breyen June 22
  • Hi @Andrea Leeuw check out this article: understand-share-options-in-jira-service-management-cloud-portal/ from Atlassian. The only update is instead of 'Products' it's called 'Jira Apps'. Is the "Yes, automatically share..." set? If so, you can set it to "No, don't share...". I wonder if that's what's going on. As far as…
    in 'Share with' option in Request Center Form be removed? Comment by Dan Breyen June 19
  • Hi @KMTek my first inclinations would be have you tried other browsers, pages, or computers and do you get the same results. Your post mentions you're on 9.2.2, is there a way for you to test it with 10.2.13? I didn't see anything else on Atlassian's Jira Site but I could have missed it. I'm not on Data Center, so I can't…
    in Copy link to heading - creating only the base URL Comment by Dan Breyen June 16
  • Hi @Volker I_ I took a quick look at Atlassian's Jira Site and found these: CONFCLOUD-78334 CONFCLOUD-80878 CONFCLOUD-76196 They sound like your issue. Feel free to vote for and watch them for updates. If that's not it, you could create another suggestion for this functionality on Atlassian's Jira Site or your Admin could…
    in Wildcard search not working when wildcard is at the beginning Comment by Dan Breyen June 16
  • Hi @Brenda Barham I'm not sure what steps you are using, but I found this support article from Atlassian: import-data-from-a-csv-file Is this the process you are using? This isn't using a link, but using the System / External System Import method. You could try that to see if it works. If it doesn't, as a Project Admin…
    in Bulk importing from a CSV file Comment by Dan Breyen June 15
  • Hi @Licence EGT searching on the Atlassian Jira Site I found JSDSERVER-6443 which sounds like your issue. I'd suggest voting for and watching it for updates. Hope that helps.
    in JSM Data Center: customer portal user-search endpoint has a hardcoded 10-result limit, making users Comment by Dan Breyen June 12
  • I was given a name badge for my first 'real job' for the one time a year that we had our company customer conference. It was only good for about 3 years, before we got bought out and had a different company name. I had that badge sitting in a drawer for about 30 years, and sadly, a month or two ago, when I saw it, it ended…
    in Throwback Thursday: name pins from old jobs #TBT Comment by Dan Breyen June 11
  • Hi @aaronhoffman correct me if I'm wrong, but are you using the 'Link Work Item' to try and link a Knowledge Base article? I'm not sure if you're aware of the 'Knowledge Base' section in the 'Details' section. That's how I can search my Knowledge Base articles, and then click the 'Share via comment' icon and it will add a…
    in Issue with Linking Knowledge Base Articles in Support Tickets Comment by Dan Breyen June 11
  • Hi @Beth Vinson I did a quick search in Edge and CoPilot gave me this info: removing noformat panel That would at least be something to try. Looks like you can mess with the source markup and manually get rid of it. Hope that helps.
    in Removing Noformat panel from page Comment by Dan Breyen June 9
  • Hi @Luciano Tenório da Silva welcome to the community. Have you had a chance to look for this suggestion on Atlassian's Jira Site ? I think JRACLOUD-87800 or JRACLOUD-87808 sounds like what you're referring to, if that's correct, I would suggest voting for and watching them for updates. Hope that helps.
    in I would like to request that the “Team” field be added to the Statistics gadget. Comment by Dan Breyen June 9
  • Hi @Cory Olson welcome to the community! I took a look on Atlassian's Jira Site and found CONFCLOUD-16733 and CONFCLOUD-79392 which sound like could be your issue. If not there are a couple of others I found with issues with dynamic content. I would suggest voting for and watching them for updates.
    in Broken dynamic title to the title page on pdf exports Comment by Dan Breyen June 5
  • Hi @Ronny Bär welcome to the community! I did reproduce your issue in my space, so I searched Atlassian's Jira Site and found JSDCLOUD-19053 . It looks like it's being worked on, but it wouldn't hurt to vote for and watch it for updates. I voted for it as well. Clicking on the 'Canned Responses' button still works for me.…
    in Native canned responses fail to insert text when using slash command Comment by Dan Breyen June 5
  • Hi @Sara Serrano as @Tiina Savolainen mentioned, this appears to be a known issue on Atlassian's Jira Site, I would suggest Voting for it and watching it for updates.
    in You have 1 bug Comment by Dan Breyen June 4
  • Stratego was the game of choice. The biggest decision was where and when to place your flag, as you're placing your pieces. You don't want to put the flag down right away, because you'd give it away to your opponent, and you need to give them a diversion to lead them astray while you sacrifice you're scouts to find their…
    in Throwback Thursday: What was your favorite board game growing up? #TBT Comment by Dan Breyen June 4
  • Hi @Alain Kovacs your users should have the ability of the browser to print an article to a PDF, and save that file somewhere. I'm not aware of functionality built into JSM to download articles. I searched Atlassian's Jira Site and found JSDCLOUD-12333 , JSDCLOUD-18135 , JSDCLOUD-4045 and there probably are others. Feel…
    in Downloading articles/pages from the support website/portal Comment by Dan Breyen June 4
  • Hi @Mohd Kaif welcome to the community. I see several online tools that will convert VCF files to CSV files. I did a quick google search and found a few. Since I have not used any of them, I don't want to recommend any of them in case there are issues with them.
    in Can I Convert my Personal VCF Files to CSV in Bulk? Comment by Dan Breyen June 3
  • Hi @Ecaterina Dvornic I found CONFCLOUD-82418 on Atlassian's Jira Site which sounds similar to the functionality you are looking for. I would suggest voting for and watching it for updates. It would add some additional functionality to bulk edit selected rows/columns. I went ahead and voted for it too. Hope that helps.
    in "Edit value" doesn't work Comment by Dan Breyen June 2
  • Hi @Alexandra based on Samie's response I found ECO-686 on Atlassian's Jira Site that was reported to allow full screen with Forge. You may want to vote for and watch it for future updates. I'm guessing there are other people who are looking for the same functionality.
    in How can you use Gliffy in fullscreen? Comment by Dan Breyen June 1
  • Hi @Bolton_ James I took a look on Atlassian's Jira Site, and it sounds like you're experiencing CONFCLOUD-83958 . Take a look at that, and if that's what you're having, feel free to watch it and vote for it for updates.
    in how to make database full width when embedded Comment by Dan Breyen May 27
  • Hi @Carsten Sauter welcome to the community! I took a look on Atlassian's Jira Site and didn't find anything related. If you clear out the data and add something else back, does it work as you expect? Does the browser make a difference? (Edge vs Chrome). If you have three other fields, do you get similar behavior? I'm…
    in 3 text fields in the same record structure have been behaving differently across different views Comment by Dan Breyen May 19
  • fixed. Thanks Bill.
    in Will theses bugs ever get a fix? Comment by Dan Breyen May 19
  • Hi @Kenan Tair it sounds like you may be running into JRACLOUD-97742 or JRACLOUD-95819 feel free to vote for them and watch them for updates. There are a few others on Atlassian's Jira Site that may be related. If those aren't it, does the size of the attachment matter? Does it happen for all users? Have you tried another…
    in How to unfreeze files upload icon and force unfinished uploads when editing a comment? Comment by Dan Breyen May 19
  • Hi @Pooja Ramchandani you don't mention if you are using Jira Data Center or Jira Clous, but doing a quick google search, Crisply Production currently looks like a production studio. I found a reference to Crisply on Atlassian Marketplace, Crisply but it looks like they have no current active apps It almost sounds like…
    in Request for Information Regarding ‘Crisply Production’ Connected App Comment by Dan Breyen May 19
  • Hi @John Small you can click here to access Atlassian's Jira Site. You can search via JQL to see if the issue might already be submitted. (I took a quick search, but didn't see anything related to your request). You can also submit a new suggestion for a work item. Feel free to post the number here, that way if people are…
    in Where do I go log a bug/request for enhancement for MCP access to Jira Comment by Dan Breyen May 19
  • Hi @Malu Sales I would suggest contacting Atlassian Support and choose the 'Billing, payments, and pricing' option. Atlassian will probably need to ask you some questions to verify the account, but then they should be able to assist you further. We're a user community, and aren't able to assist you with billing issues.…
    in Billing administrator Comment by Dan Breyen May 19
  • Hi @Louis-André Bergeron welcome to the community. Have you been able to find your issue on Atlassian's Jira Site? If so, have you voted for it and are watching it for updates? I don't fully understand the issue you are having, but I took a quick look for your issue and didn't find it. As a Product Admin, with a Standard…
    in Will theses bugs ever get a fix? Comment by Dan Breyen May 19
  • Hi @STEELEY_ JIM D_ I found this out on Lucid's site: simple-viewer-in-confluence-is-broken So it sounds like you're not the only one having issues. It appears there is a workaround you can try: lucidcharts-not-displayed-in-confluence-cloud (I think it's flush your browser cache & cookies) One of those options was to…
    in Lucidchart simple viewer fails to load Comment by Dan Breyen May 18
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