Dan Breyen Community Champion

Hi @Natalia Mojica would this work? (Reporter = X or assignee = X) and updated < -14d I might be missing something in your description, but this will be if the entire ticket has been updated or not, not just commented on. Hope that helps .

@Christian Hernandez welcome to the Community! As an Administrator, if you go under Settings (the Gear) / Products, then in your Left Menu, under Jira Service Management, if you select 'Customer Access' there should be a setting under 'Account Types / Internal' to check 'Use approved domains to grant internal customers…

Hi @Berfin Şimşek welcome to the community. I'm able to see the attachments on my mobile app for my Confluence Space. Are you using iOS or Android? Is it just that page where you can't see attachments, or is it all pages? Do other people experience the same issue? Can you try the other OS, or have someone else try? Is the…

Thanks @PJ Zaiac I understand you only get it once per day. My Post today to the 'I'm new here' question was made 3 hours ago, and I'm still the only one who has answered that question.

Hi @Sam welcome to the community. I'm not aware of existing functionality to disable templates. I know you can permanently delete them if you're not going to use them. I see there's some requests to do what you've requested. You can vote for and watch them. I found these 2: CONFCLOUD-2370 CONFCLOUD-76443 Hope that helps.

Hi @PJ Zaiac just wanted to let you know it happened again today.

Amanda, I would start by investigating on your own. Atlassian has plenty of tools and information to help you with your implementation. Here's a good one to start with: Cloud-adoption-guide Hope that helps.

Hi @Dmytro Novitnii welcome to the community! Have you looked in the Automation Templates for Jira? When you're in Jira, looking at the Automations from inside your Project Settings of your Jira project, there's a template called 'When all child issues are completed, then close the parent' under the Software section.…

OMG! @Michael Karl that is TWO references to Asterix I've had in the last two days!! How awesome is that. Oh, I spose I need to answer the question. I typically like to drive on the top side of the road. It's very difficult to see the actual road from the bottom side. :) I can imagine it all comes down to what you're more…

There is a Template Automation called 'Resolve issues due to inactivity' which is very similar to what @Alex Koxaras -Relational- provided. You're basically building off of that and by adjusting the criteria, should be able to get exactly what you're looking for.

Hi Luis, scheduling by balanced workload is an Automation Template. I found this community article on assigning by schedule could be used to build on that. I'm no expert on automation, but that article looks pretty promising. Hope that helps.

Hi @Dan W I'll reference this article where you can enable Anonymous access to Jira Cloud. I don't do this in my project, but I wanted to share the article I found. Hope that helps.

Hi @Alex Swan welcome to the Community. If you Confluence Database is setup as Knowledge Base for your JSM project, You can use the Knowledge Base functionality in the Details section of your JSM ticket to search for articles and add them to the ticket. You can also copy those links and email them for others to review. You…

Hi @shivani shirguppi go into your Project Settings, and select 'Request Types'. then click on the Work Category that it is (Service Requests, Incidents, etc). I have Service Requests, so I'll click on Service Requests. Then when all of my Service Requests page opens, I click on the Request type name to load that specific…

What's my favorite pi. Well, most people would probably think the most common version, 3.14 would be my favorite, but no. Then there's the 3.1415926 but no, not this one either. It's gotta be the million digit version right? Nope, not my favorite, as it's too hard to remember. I think I'd have to go with the 22/7 version…

I'd have to agree with @Kristján Geir Mathiesen and go for the Pepperoni, Mushrooms and Extra Cheese pizza. BUT if we're going for dessert, it would have to be homemade Apple Pie. And please, do not put a slice of Cheddar cheese on top of it, that's just gross.

My apologies @Tania Zirn I do not work for Atlassian. I am a user of Confluence just like yourself. As such, I don't control if something is an improvement or a bug.

@Jeevan Kumar K G I'm pretty sure most of these automations can be accomplished with a few adjustments by using the Automation Templates. Go into your Project Settings / Automations and then click on the 'Templates' tab. For example look at the 'Prompt customer for comment', this could be adjusted for #3 & #4. For #1, I…

Try this link to get JSM and Confluence setup to integrate correctly: JSM & Confluence I would have to use the proverbial "It worked for me" excuse when I setup my instance. I didn't have to mess with permissions at all.

Hi @Matt welcome to the community. I was testing with the Free versions of Confluence and JSM and I had access to create Knowledge Base articles as part of my testing. Yes, the KB is available with Free version, yes you need at minimum Free Confluence. I didn't really do anything with permissions, but my Confluence site…

If you have a workflow that can cause the issue to happen, I'm willing to test in my instance on my phone. I'm pretty sure you can get to Atlassian's Jira site with that link I provided. You should be able to search there for anything related.

Hi @Jasmyn Loven do you know if you have the latest version of the application? Do others have the same issue that you get? Do you know if there's a difference between a phone running Android versus iOS? You don't mention what kind of phone you're using. I took a look at Atlassian's Jira Site and didn't see anything…

Hi Michael. I took a quick look at Atlassian's Jira site and found CONFCLOUD-40697 which sounds like your issue. Feel free to vote for and watch it for future updates. Hope that helps.

You probably could reference the JQL in this article and tweak it for 5 days. I saw several different articles on how to exclude weekend days with a google search. Hope that helps.

Hi @Allen Rogers welcome to the community! JSM has a built in Automation to assign users based on a Round Robin selection from a list of users. If you look in Project Settings / Automations, on the template tab, it's the first one on the list. It says using balanced workload, but if you look at that, there's an option to…

Hi @Luc Grangier I took a quick look at Atlassian's Jira Site and found JSDCLOUD-12998 which looks a lot like your issue. Feel free to vote for and watch it for updates. You can add some comments to it as well.

Hi @erik-foxcroft I took a quick look at Atlassian's Jira Site and I think CONFCLOUD-77415 is your issue or else it's darn close. Feel free to vote for an watch it for updates. It looks relatively new.

There's also the 'Customer service management' functionality that can be turned on under Project Settings / Features. With that turned on, you will have a Customers and an Organizations menu option in your Left Sidebar menu under Channels & People. Here's more information on that…

Hi @Mallikarjun Basappa Biradar you don't mention if you're using Data Center or Cloud, but I found these entered in Atlassian's Jira site: JSDSERVER-5941 JSDCLOUD-8369 It's not exactly clear to me what the issue is, but it kinda sounds like these tickets. Feel free to vote for and watch them if they are what you are…

Hi @Katie Dodson welcome to the community! I could be wrong, but based on the Roles Definition by Atlassian for JSM, yes, Administrators are licensed users and act as Agents. Can you leave them as a Site Admin group, and a customer for JSM? Just my 2 cents.