Dan Breyen Community Champion

Hi Jason, this issue has been reported as a bug with Jira Server. You can follow its progress here: JRASERVER-66582 Feel free to vote for and watch it for updates. It could use some more votes.

Hi @Erik Boneschansker I'm pretty confident this functionality doesn't exist today. Itook a quick look at Atlassian's Jira site and found JSDCLOUD-11805 If that would help you , I would suggest voting for and watching it for updates. You may want to check your existing Automations, as having the system change the status…

Hi @Efleda Brophy I found this Atlassian issue in their Jira site. To me, it sounds exactly the same as the issue you are having. If you agree, please feel free to vote for and watch it for future updates.

Hi @Jeevan Kumar K G I'm no Automation expert, but I would suggest looking in the Automation Template Library for a starting point. Under 'Managing Project' there's a template for 'When an issue remains for 5 days without an update...' That would be a good starting point. You should be able to tweak that for both of these…

Hi @Borrelli, Steve welcome to the community. You can share an article with the customer by searching for the article in the 'Knowledge Base' field in the Details section of your ticket. If you click the 'Share as comment' button next to the article, it will add this as a 'Reply to Customer' link that you can pass along.…

Hi Luis, there are some open tickets in Atlassian's Jira Site that you may want to vote for and watch to get the portal to automatically refresh: JSDCLOUD-10400 JSDCLOUD-11784 JSDCLOUD-11785 JSDCLOUD-11205 Those are probably duplicates, but feel free to vote for and watch them for updates. I added my vote as well. Hope…

Hi @Mariusz Kupczyk yes, you can still get that version of Confluence Server. Confluence Server will have no more releases after Feb 15, 2024. Any new updates will only be for Confluence Data Center. Here's the link to download the 8.5.7 software.

Hi @서병호_Byoung Ho Seo_ welcome to the community. I didn't find any issues on Atlassian's Jira Site regarding this issue. It's possible I may have missed it. It may be worth having your System Administrator contact Support to see if they have a solution for you.

Thanks for that information.

Hi @Andrey Ivanov welcome to the community. I took a quick look at Atlassian's Jira site and found this issue. It sounds like the issue you're getting. Feel free to vote for and watch it for updates. I found this one too: JSDCLOUD-13685 

Hi @Nihar Sharma welcome to the community. Customers can customize their 'Requests' list by clicking the three dots in the upper right corner of their request list. They're limited to the fields that are available, but they can add 'Created Date'. With the out of the box software, you don't have access to custom fields.…

Hi Scott, after you've selected 'Dashboard' from the top of your Jira page and select a Dashboard, click on the Edit/pencil to edit it. That should take you to the 'Add a gadget' as well as let you change the layout. Hope that helps.

Hi Kate, this is my new favorite site for CRON work. Give this a shot 0 0 9 5 JAN ? 2025/1 It should trigger it on Jan 5 at 9:00AM every year starting in 2025 Hope it helps.

I won't be able to see your Support ticket, but if there is a Jira Ticket, let me know. If you haven't yet, I would suggest giving Support that JIRA number (CONFCLOUD-69369). Good Luck!

From what I can tell, there isn't a way to do that with current functionality. I found JSDCLOUD-3308 on Atlassian's Jira Site. Feel free to vote for and watch it for future updates.

Hi @[deleted] welcome to the community! I can recreate your behavior in my instance. If you look closely, the 'large' icon is larger than the 'medium' on the published page, but it's nowhere near the size of the macro when you're editing the page. I would agree that the issue is valid. As you're saying it's an urgent…

Hi @Emeline Lagarde I found this article from Support on SMS & Voice notifications using a third party service. I think that's what you are looking for. There's also this request to add Telephony support that you can vote for and watch for updates.

Would you believe me if I told you I wanted to be part of the Atlassian Community ever since I could remember? I mean helping people, answering questions, getting Kudos, and in essence collaborating with people around the world. Talk about the dream job! 

Hi @Eliane Précoma Rodrigues it is possible to do. It takes a few API calls and got complicated enough for me that I had Atlassian Support help out with it. You're making an Automation that gets the Organization of the Requestor when the ticket is initially created, then setting that in the Organization of the ticket.…

@Swaroop Kumar I can see this being done in two ways 1) if you made all of your internal employees Customers for JSM, and then have the tickets all belong to the same organization of your employees, and then shared with the organization, the system could be setup so your internal employees could see all the tickets from…

Hi @Akash welcome to the community. I did a quick google search and found this web page on integrating Hyper proof with Jira. Not sure if you've seen this yet. Hope that helps.

@Bhanu KN , I'm curious, would you need to set that up in July or January to get the six months to start in a particular month?

Hi Stephan, if you use the 'Scheduled' for 'When' in your Automation, and then click on the 'Advanced' tab, you can use a Cron expression to identify the dates/times for your Automation. I found this Cron Expression Generator website and based on that, I figured out this expression: 0 0 9 1 JAN,JUL ? * That should run your…

Hi Janine, it's my understanding that by default, they would be able to see the status of their ticket in the Portal. Do you have some mechanism that you are using to queue up tickets? I'm not familiar with any default functionality of JSM that provides that functionality. If you are using a custom field to track this…

I am also having issues and @PJ Zaiac was looking into it.

Hi @Dirk de Mello welcome to the community. There are few issues around this to hide the 'Share With', so it can't be used, thus sharing with Nobody. You probably want to vote for and watch them. JSDCLOUD-10455 JSDCLOUD-10908 Hope that helps.

Hi @Sutha welcome to the Community. I'm pretty sure you would go through that same process, even though the article doesn't say it's for the free version. I found this article where someone wanted to start over and it looks like that was a recommended solution. People also suggested cancelling the free site, waiting for it…

Hi @Daniel H. Fisher I keep this article handy for my Automations. I also found these classes on Atlassian University that may work for you. Hope that helps.

Hi @brian_ho_supernal_aero it's my understanding based on this update page if you're currently running on the Data Center, you're OK. It's only if you are using Jira Server 9.13, that you're no longer able to upgrade to newer releases. Hope that Helps

Hi @Harihara Prasath V I took a quick look at Atlassian's Jira Site and didn't see anything related to this. You could create a suggestion for them to look into if you'd like from that site. Could be a nice little additions.