Dan Breyen Community Champion

Hi @Rachel does your JSM Project use components? If so, that could be another way that tickets are getting assigned. My Service Requests are assigned a component, and with JSM (Jira) you can use a 'Default Assignee' for each component. So when that component is selected, the Service Request automatically gets assigned to…

@Nermin Dolic if you've tried setting your browser to 100% and it still is a problem, as you have a Cloud Premium license, you can open case with Atlassian Support and have them chime in. I took a quick look at Atlassian's Jira site and didn't find anything open.

A shout out to all the lunch ladies from my elementary & high school years! In at the crack of dawn and making pizza, hot dish, and all other sorts of creations at the crack of dawn from scratch, then cleaning up everything only to go through the same process the next morning.

Hi @Nermin Dolic welcome to the community. I'm not experiencing the same thing that you have. Does that ticket only have 3 responses? Does it display differently for someone else on that same ticket? What happens if you use a different browser on your laptop? It might be a browser setting. I know Jira doesn't like zoom…

Ahh, it was the Spring of 1985 and the Coca-Cola company was losing market share. Someone in marketing must have decided it was time for a change and come up with something new. New Coke was born and in order to celebrate, dropped of cases of the stuff at school and surprisingly, for one day, we had it for lunch! Well, we…

Hi @Melissa McCabe welcome to the community! Yes, you can turn off that setting so everyone in the organization does not get notified when a new ticket is created. Under Settings (the gear) choose 'Products', then look under 'Jira Service Management' and select 'Configuration'. In the Organization Management section there…

Hi @Dinonath Khan welcome to the community! Customers do not pay for JSM. Pricing for JSM is determined by the number of people you have interacting with customers (agents). Here's a link with pricing information: JSM pricing And a link that describes the roles: JSM User Roles Hope that helps.

Hi @Adam Riche are you referring to the pane by default, or when you scroll down? I'm not able to replicate what you are seeing and I see the full window. Do you experience the same behavior if you use another browser? Do other users experience the same behavior? You have a Standard Cloud license, if you are the System…

Hi @Sean Blezard if you want to see what's been submitted you can check Atlassian's Jira Site. I took a quick look at it and found CONFCLOUD-76985 . I'm not sure if that's your issue or not. If it's not, Take a look, I may have had the wrong search criteria. Hope that helps.

Hi @Alex Harrison my reports in my Atlassian instance are working. There isn't anything posted on Atlassian's status page so it doesn't appear to be a system wide issue. Have you tried resetting your browser cache or used another browser? Do other users experience the same behavior? If you're still having problems, you may…

Hi @Rebecca Vukojevic welcome to the community. I found this issue on Atlassian's Jira site that sounds exactly like your issue. You can vote for and watch it for updates. It looks like the same limit you're running into.

On a night when the roads were icy, a plumber was driving on our road and my parent's house is just off a curved part of the road. Well, the plumber caught a patch of ice and wasn't able to turn the truck to stay on the road and ended up tipping over his truck in our yard. He was OK, but the back of his topper covered…

You knew it was spring in High School when it was time for baseball practice to start! Even though you probably were in the gym for a few weeks, just knowing that sometime soon, you will be on the diamond and enjoying America's past time! Today, you know it's spring when you can safely put away the snow shovels, boots and…

Hi @Iuliia Snizhko I apologize as I don't follow the specific workflow you have listed in the other post. If this is something that happens to you repeatedly, and you've tried other browsers and maybe other users can experience the same behavior, I would suggest opening a ticket with Atlassian Support and have them chime…

Petra, as an administrator, I'm able to see Portal only customers under Administration / Products / <pick the site under 'Sites and Products' / pick 'Portal-Only Customers' under 'Jira Service Management'.

Brendan, are those created using 'Layouts' with the new editor? Layouts has a Right Sidebar with a narrower right column when compared to 'Two Columns which is pretty even. You don't have any screenshots, so I'm guessing at what you're referring to. Hope that helps.

Hi @Aymerick Despres I can replicate your issue. I took a quick look at Atlassian's Jira Site and didn't find anything that looked like a known issue. You may want to contact support to either have documentation updated with how that functionality works, or to create an issue to correct the functionallity.

Hi Kashif, have you replicated this issue in the cloud? That article mentions the issue is for Data Center/ Server only. I just took a look at Atlassian's Jira site and couldn't find any related issues. Do you have some examples to try and replicate the issue?

Hi @Tracy Omamo at this time, no it doesn't redirect. There is this Atlassian Ticket which has been submitted that you can vote for and watch which is requesting this functionality.

Captain Organization here... Keeping track of issues, their status and their priority would be the current superpower. My sidekick would be able to search with super speed for existing issues when customers open new Service Requests and then be able to link a JSM Service Request with a Jira issue.

Hi @MUHAMMAD MUZAKKIR BIN ABDUL MALEK welcome to the community. Here's an article explaining the different roles in JSM: JSM Roles Agents are the people working directly with customers. Your JS users can be setup as Collaborators to make internal comments on your JSM Tickets, but they are not interacting with customers.…

@PJ Zaiac this might be happening again. I could be wrong. I answered a question 3 hrs ago that should have awarded Warm Welcome points, but I'm not seeing it, nor points for the answer. Just trying to let someone know.

Hi @GC welcome to the community! I don't have a lot of information to try and replicate your issue, but I'm not experiencing any issues on my iPhone which should be a very similar behavior. Do you know if this issue is device specific, or do multiple users experience the same symptoms? Are you using the latest Confluence…

Hi @길다희 welcome to the community. I have a feeling this has to do with the use of specific fonts/characters. I took a quick look at Atlassian's Jira site and didn't find anything that looked like the issue you are having. I would suggest opening a ticket with support to have them weigh in.

Hi Kamil, I found this ticket on Atlassian's Jira site which looks like your request. Feel free to vote for and watch it for updates.

Hi Trenton, Based on what you see, it looks like it's not doable with the Base code. This sounds like a great Suggestion for Atlassian to add. I took a quick look at Atlassian's Jira site but couldn't find anything related. I believe you can submit a suggestion from there to see if they can add it in the future.

Hi @Terrie Grusnis welcome to the community. I could be wrong, but this sounds like some custom functionality your site has build into your Jira application. It's probably using several custom fields and then a calculation from there. Do you have a System Administrator that might be able to assist you with this to look at…

Hi Kamil, I edited my Request Type to add the Component field as a hidden field and then set that component to a particular value. Then I edited the component and set the specific person to the Component Lead for that Component, then set the Default assignee to the Component Lead. So if you have three different Request…

Hi @Roshinie_105953 here's what I found for the JSM API calls: JSM API I may be reading it wrong, but it appears the information is there, but there isn't a specific call to get it.

Can there be any greater Supervillain? I mean the amazing things the guy can do with an umbrella! I have yet to hear an actual penguin quack, but when he schemes up with the Joker and Catwoman, watchout.