Dan Breyen Community Champion

Hi @Ian Davison welcome to the community!. Does this issue happen if you try another computer or another browser? Or if another user publishes the same content? Does the page have a lot of content? If you strip it down, does the page get published? I'm suggesting a few things to try to narrow down where the issue lies.…

In my response, click on JIRASERVER-3731. Someone has submitted a suggestion to Atlassian to allow transfers of watchers and voters.

I'm in a small Support Dept for our org, and I'm the one that does most of the initial responses. We've been using JSM for the past 20 months, so our SLA success rate is 98.4% for initial responses within 8 hours. As our Dept gets bigger, and as we've been using this for awhile, I'm probably going to be dropping that…

Hi @Habib KANNOU I did a quick search on Atlassian's Jira site and found this issue: JRASERVER-3731 You can go out there and vote for it and watch it for future updates. I hope that helps.

Hi Judy, I believe this Atlassian ticket JSDCLOUD-4293 is your issue. The current report doesn't allow customization. I would recommend voting for and watching that ticket for future updates. There may be some sort of 3rd party tool, but I'm not aware of any. Hope that helps.

Hi @Paige Ingram welcome to the Community! I would suggest opening an Atlassian Support ticket and use the 'Billing, Payments and Pricing' option. They're probably better suited to help you with billing questions. Hope that helps.

Hi @Paul Silva there are several open issues with exporting pages to PDF, including issues with tables. I took a quick look at Atlassian's Jira site and came across this issue. Here's the query I used to search. "project = "Confluence Cloud" and text ~ export and text ~ pdf and text ~ "table" and status != Closed" If you…

Hi @Jaqueline Oliveira Santos welcome to the community. I would suggest opening a ticket with Atlassian Support and select 'Billing, Payments and Pricing'. We're a user community and won't be able to assist with your billing issue from here. Hope that helps.

Are you kidding me? Autumn is the best! You get to watch all the leaves fall from the trees that you need to clean up! Then you need to start thinking about winter... Make sure the shovels and snowblower are ready, you have emergency supplies in the car, and can find your snow pants and winter boots. What an exciting time!…

Being outside in the evenings when it's just a bit chilly, reading a book or listening to a baseball game on the radio would be a nice fall evening.

I have 45 Organizations, so doing the 1-1 won't work. I don't have any rules for the mismatching. I was hoping to not have to go down that road. Yeah, certainly similar issue w/ Request Participants. Our Agents need to be extra careful, we do see a use case for having Agents add Request Participants, but for now they need…

Yes, this is a challenge. I can't let my customers from one company see Service Requests from another company, so I have to keep an eye on it and manually change it when I see it happen. It would be a large timesaver if the software could control the lookups by organization. If people can continue to comment on that ticket…

Hi @matsumoto akio welcome to the community! I'm able to change the size of multiple text objects at once. Do you happen to have a specific use case that you have to get this to happen? I'm wondering if you've tried this on a different browser, or if other users experience the same issue? Have you tried flushing your…

Hi @Patrick I believe the issue you are running into is JSDCLOUD-8306. I agree, JSM would be much more helpful if the Organization could be based on the Reporter, and the Reporters based on the Organization. You have to be careful to make sure the right reporter is matched up with the Organization. It's certainly an extra…

Hi @t_sufyan_anis are you referring to the increase from last fall? Atlassian sent us an email last September (2023)

Hi @Armin Schnabel welcome to the community! This looks like a screen translation issue. I took a quick look on Atlassian's Jira site and didn't see anything open. Is it possible to confirm this works if you were using another language, or another browser? Do other users have the same issue? Do you still have the old JIRA…

Hi @bill.cushard welcome to the community. In addition to what you've referenced, I will use my space to do some prototyping or testing of existing functionality if I'm having issues in my regular spaces.

Hello @Hector Agea Merino welcome to the community. I apologize ahead of time if there are any translation errors. I'm not seeing this behavior on my instance today. I'm wondering if this is happening for all users, or just one or two. Have you tried flushing the browser cache, or used a different browser to see if the…

Hi @Jackie Z welcome to the community! Yes, you can switch to the standard version, We don't have many user, but certainly were debating functionality between Standard and Premium. For now, we went with Standard. Under settings, whomever's the System Administrator can go to Billing and change your plan.

Hi @Sreenivasulu welcome to the community. Based on this article, the recommended size is 1105x300

Hi @Jim Kruckow welcome to the community. I believe that setup is right. When they are in the portal, are the users selecting 'All' or just 'Created by Me'. There should be several different options in the portal for which tickets to see. One of the options is 'Where I'm a participant'. If User A makes User B a Request…

It would be my opinion to NOT enable 'share with the entire organization' by default. Organizations can have different subgroups that are actually part of that organization, and we have found more often that not, if you enable that functionality, you are defeating some of the functionality of JSM by informing the entire…

Hi @Clarence Koontz according to scrum.org, (which one of the scrum founders is a part of) the term still applies. It would be my opinion that if you feel strongly about changing it, you could address it with them.

I've been told by a coworker that I should read "The Princess Bride", to which I said, "As you wish". It's inconceivable that I'm going to get through the book today, as I'll be having fun storming the castle instead. Have a great Friday! To the pain!

Hi @Bharath Pattu Murugan welcome to the community! If you are the Administrator of your system, you can look under Settings (the gear) / Product / Jira Service Management then under "Email requests" you can see what email your system is setup for. If customers use that email, it will create tickets in your system. Not…

@Otavio Cordoba if your External Users are using JSM, and they have access to the JSM portal, they should be able to see your KB articles w/o giving the articles only to access users. I may be missing something, but all I did was follow this Atlassian Knowledge article to get everything setup so JSM had a Confluence…

Hi @정명근 welcome to the community! I apologize for any translation errors. I believe this is your issue JRACLOUD-84564 Make sure to vote for and watch it for updates.

Way to go everyone! Many hands make light work!

Sparring can be a good play, especially if you're on a team that has many different perspectives.

I like the Automation options. There could be many routines that can be automated to make it easier on the Administrator. Also, having unlimited White Boards.