Dan Breyen Community Champion

Hi Linda, You're correct, There isn't a 'Release Notes' for the Cloud version of Jira, as feature/functionality is being rolled out more dynamically than a static version of Jira like Data Center. The comment "Starting from 9.13.x, new releases of Jira will be available only to Data Center customers." is mainly for the…

@Aina Afrina Could you list the steps you're using to replicate this? I'm guessing it's related, but if I look at the table on my site and I can see those shadows when I scroll left and right on my confluence page. (I inserted the table using the widget from the toolbar) You may want to contact Atlassian Support to see if…

Hi @Stephanie Symjn-Bors welcome to the community. Might I suggest getting the Free license of JSM? Then you can get a Portal with a GUI that can look nice for your customers and then integrate it with your Confluence space to work as a Knowledge Base. And if you actually want a Help Center for your customers, you already…

Hi @Maria Mas welcome to the community! I'm able to recreate similar behavior. When I try the 'Jump to Section', depending on which section I'm trying to get to, it's not always going to that section. It's showing the 2nd or 3rd section below that. I took a quick look at Atlassian's Jira site and couldn't find any open…

Hi @Caleb Ruzicka welcome to the community. How big of files are you looking to add? My Jira instance is configured for up to 2GB files. You can use this Community Article to get the steps to change the size. I'm not sure what file types you are trying to add, but I didn't see any open issues on Atlassian's Jira Site to…

Hi @Casey Gould I took a quick look at Atlassian's Jira Site and didn't see any issues related to that. If you can reproduce it at will, I'd probably contact Atlassian Support and have them weigh in. It sounds like a code issue to me, but that's my opinion.

Hi @Tony Lee-Delisle welcome to the community! I found this application on the Atlassian Marketplace. It looks like it's specifically made to migrate your data from Freshdesk. Check that out. Hope that helps.

Hi @Vera Tavares welcome to the community. At this time there isn't a way to hide that field. JSDCLOUD-10908 has been created for Atlassian to address this functionality. Please vote for and watch that for updates. It's a very popular request. Hope that helps.

Hi @Antonio Smith I found this Knowledge Article from Atlassian that should give you all sorts of options for formatting the date. Hope that helps.

@Jonathan Santos when you look at the Automation, you can select which Actor you would like to use. My Manual Automation uses 'User who triggered the event'. Is it possible you still have 'Automation for Jira' on your rule? I'd concur with @John Funk is Automation functioning as you expect, or are you getting a different…

Hi @Maria Mas welcome to the community. On my instance, I think I can reproduce the behavior you are seeing in Presenter Mode when using the mouse. I'm not seeing the issue when using the keyboard. Using the keyboard, it's navigating from section to section. I'm not able to click on a specific section and get it to…

Congratulations to all helping hands!

It did finally post on the third try. Also, I was responding to questions without any replies, Thanks,

Hi @Casper Timmermans welcome to the community. With Support's help, I used the API calls to get the Organization of the Reporter: https://<YourInstance>.atlassian.net/rest/servicedeskapi/servicedesk/{{issue.Request Type.requestType.serviceDeskId}}/organization?accountId={{issue.reporter.accountId}} And then update the…

Hi @Da welcome to the community! I found JRASERVER-70979 on Atlasssian's Jira site with would provide the ability to resize the comment field. I would suggest voting for and watching the issue for further updates. Hope that helps.

@Sharna Green welcome to the community. Have you tried a different browser just to see if it happens there? Do other users have the same issue in Chrome? Have you tried using another computer? Is the latest Chrome on your machine? Just trying to eliminate some issues. I can't replicate the issue on my computer with…

@PJ Zaiac are you aware of any issues going on with awarding points? I replied to two "I'm new here" posts 3 hours ago and neither one posted Warm Welcome points. I know I would only get credit for one. Similar things can happen for Throwback Thursday posts where it seems like I have to post multiple times to get the…

Here's what it looks like.

We had fish. Well, that was until we forgot to feed them, then the fish disappeared and tank was removed, never to be filled again. I think my sister had a few pet rocks in her time. The only other pets in the house were the stuffed animal kind that my mom made on the sewing machine. Those kind of dogs never barked (at…

Hi @aiyana welcome to the community. I apologize for any translation issues. Based on the information provided, could your issue be CONFCLOUD-77840 ? If that's not it, it might help to provide some more information regarding what steps you've tried. I might not have the same workflow you are using. You could also…

Hi @Quentin J_ Gabriel welcome to the community! From a troubleshooting perspective, have you tried Chrome on your Mac? Also, are there any other PCs (Mac or Windows) you could try to see if you have the same issues? Do you have any other users in your instance? Do they experience the same issues? Sequoia is brand new, is…

I guess I need to type longer to get credit, so here goes. If you want an amazing place to visit in the US, head out to South Dakota and make sure to go to Badlands National Park. You can go hiking and view the amazing views of the landscape. And you're very close to the visiting the famous 'Wall Drug'. AND as long as…

Minneapolis has a sculpture garden. among its variety of art is the popular Spoonbridge and Cherry

Hi Sue, what is your zoom level of the browser and your Scale of your monitors. I've seen strange things like that happen when the zoom level isn't 100%. Apps are usually tested at 100%, and GUI issues can happen because they're not tested if the GUI is setup for different zoom levels. Hope that helps.

Hi @Infra Timo welcome to the community. For the fastest response, I would suggest that you open a ticket with Atlassian Support for your billing questions. There's a "Billing, Payments, and Pricing" option. They are better equipped to handle your issue compared to this Atlassian Community.

Hi @Tobias Schmidt - AER Technik Holding GmbH welcome to the community. As I understand it, there isn't a way to change that behavior. I found two tickets on Atlassian's Jira site to change this behavior. If this is your issue, feel free to vote for and watch them for updates. JSDCLOUD-9024 JSDCLOUD-10058

Hi @Sebasthian Ampuero welcome to the community. If you have two different agents, they could be working on the same ticket. If they make updates to the same ticket, depending on the timing, User A might not see User B's changes until the page refreshes or is reloaded. User A can work on Ticket A for Customer A, at the…

Hi @Noah Singer welcome to the community. Even though it's not active, my first guess would be a different company with a close name has already grabbed it. I would suggest opening a ticket with Atlassian Support and see if they may be of assistance. Maybe they can clarify want is used. Acme Motor Company and Acme…

Hi @Fabiana Vallejos welcome to the community! I apologize for any issues with the translation. It's my understanding that no, you can't purchase a mix of licenses for your instance. If you need the Premium license for some users, you would get the Premium license for all of your users. You can have a different license…

Hi @neeti_gogawat welcome to the community! Could you share which column you are using in your Issue Navigator? I have a custom list of fields displayed, and when I choose Print List, I don't see any duplicate columns. Also, does the same issue happen if you use a different browser, different workstation, and different…