Dan Breyen Community Champion

Hi @Elvin Z. Nəbiyev welcome to the community. I apologize if there are any translation issues with this reply. I went out to Atlassian's Jira site and found JSDCLOUD-8345 which was entered to work on the Portal Translations. I would recommend voting for and watching it for updates. Hope that helps.

Hi @Nicholas Sealey welcome to the community. There should be no data loss when switching licenses and going up from the Free license to Premium. Your instance doesn't change, just the licensing behind it. I switched from Free to Standard and had no issues. Hope that helps.

Hi @Richard Kroon welcome to the community! Are you currently using the Marketplace app for this migration? Take a look at this link. It specifically talks about migrating attachments. I'm not sure if it uses a CSV file, but I'm guessing not if it's an app you can get on the Atlassian Marketplace. Check it out and see if…

Hi @Harish Gunda welcome to the community. If you need to change the administrator on your Atlassian Instance, you can contact Atlassian Support and they can work with you on that task. They'll need to confirm some information regarding your Atlassian account, but they should be able to assist you and get you back on the…

Hi @Pilar Sabio welcome to the community. What do you mean by 'disconnected from Confluence'? Is this something that is happening for all users, or just yourself. Have you tried a different PC or different browser? If so, do you have the same experience? Are you using a VPN? Have you tried using a different internet access…

Hi @Aleksei Azarov welcome to the community. You may want to contact Atlassian Support . They should be able to help you out with your account issues and any error messages you are receiving. Hope that helps.

Hi @Pradeep Parihar welcome to the community. I replied to your earlier post. You may want to contact Atlassian Support they are better equipped to handle these types of issues than this Community forum. Hope that helps.

Hi @Pradeep Parihar you may want to contact Atlassian Support to have them assist you with this issue. They are better prepared to handle authentication issues then this Community Forum. Hope that helps.

Hi @Landon Veitch welcome to the community. If I understand your question correctly, you'd like to connect a Knowlege Base using Confluence to your JSM project. I used this article to get everything setup and it's been working for me ever since. Hope that helps.

Hi @Bill.Cochran welcome to the community. I found this link regarding uptime. I see a 'View Historical Uptime' link on that page. I didn't play with it much. Hopefully it gets you what you're looking for. If not, you may need to contact Atlassian Support and see if they can get you more specific details regarding your…

Hi @Govind Sudumbrekar welcome to the community. I found this information out on Atlassian's site regarding Rovo. Looks like some good information. You can sign up for a trial, get information on functionality and pricing, and also contact sales if you have more questions. Hope that helps.

Last night's rainy evening involved a nice dinner, then watching TV by the fire. Very relaxing. I always like the sound of rain hitting the roof.

Hi @Jasmin Beer welcome to the Community! You may want to see if you can contact Atlassian Support and see if they can assist you. There should be an option for 'My Account'. They are better suited to help you with account issues than the Community here. Hope that helps.

I was just working with someone yesterday regarding images, and there may be an issue with adding images and the justification of images, but with a little tweaking, I found you can left justify them on the image after tweaking the settings. So there may be issues, but it needs to be tested and submitted to Atlassian for…

Hi @Clickety Clack welcome to the community. Are there specific features or issues that you are looking for? Have you found the functionality reported on Atlassian's Jira site ? If you do, and you haven't yet, I'd suggest voting for them, to increase the number of votes. I don't know what level of Confluence you have, but…

Most of my summer camp experiences were with Scouts. I was always hoping it wouldn't rain too bad because our tents didn't have floors in them, and I didn't want everything to get all muddy. Finding the ideal fire stick was always part of the ritual. Because it had to be long enough and thick enough to last the whole week.…

Hi @Calidad y Documentación welcome to the community. If you're looking for the Premium License, you can have as many users as you want. You pay per user. There is a limit of 10 if you're using the Free Plan, but if you've said you want the Premium ,that won't be an issue. Hope that helps.

Hi @David Strehlow I agree with @Jack Brickey . If you can vote for that, it would help out. You can click on it to change that date to be absolute. You can also go into your profile and change it just for you. Hope that helps.

Hi @Virgil welcome to the community. I'm not able to recreate your behavior on my JSM instance. Are other users on your system having the same issue? Does your system administrator have this functionality? Have you tried different browsers or different PCs? It almost sounds like a permissions thing. It would be worth…

Hi @Lizzeth Campos I believe JSDCLOUD-8484 is your issue. This was entered to change the default sort order. I would agree, putting the newest sooner would be more customer friendly. I would suggest voting for and watching it for updates. I also voted for it. There are almost 400 votes now. Hope that helps.

Jason, if you use the JSM portal, you can check the "Customers can access and send requests from the portal without logging in" box under Products / Jira Service Management / Customer access. Check the radio button to allow customers to create accounts and then check that box. Then they should be able to get access without…

Hi Shaun, I could be wrong, but I believe this is the only way to do it with the base application. I'm in the same boat that I'm using an Automation to fill in this field. I too would like the user's organization to default into the JSM ticket. Have you ever created a ticket with Atlassian Support? I would think this…

Hi @janus_lorenzen_eficode_com welcome to the Community! I found this community article which refers to Atlassian being "in process" to becoming FedRamp Moderate authorized. They have a website and roadmap that you can get to from the project. Hope that helps.

Hi @David Vazquez welcome to the community. Do you know if you're using the Data Center version or the cloud version of Jira? I found JRASERVER-45037 on Atlassian's Jira site, I'm wondering if this could be your issue. Is your username all in uppercase? If that's the case you can vote for and watch this issue for updates.…

@Umer Sohail _K15t_ you could probably use it as a dip, but it usually a main course. Now officially, the recipe should be called 'Tator Tot Hotdish', but we'll blame those Food Network people for the mislabeling. Tator Tot Hotdish 

Hi @alex.summersby welcome to the community. I'm not aware of any way to turn that off without turning off Atlassian Intelligence. I don't have a Premium license, but for an experiment, you could try turning AI off and see if that removes that Summarize icon. I found this article to turn it off: Turn off AI I would think…

For all the High Five earners, congratulations on your accomplishment!

Being a Midwesterner in the US, I must admit that Tator Tot Hotdish, although it is very simple and certainly commercially influenced, 

A lovely gentle rain is appreciated, as long as it's not Monday. Because "Rainy days and Mondays always get me down". (Thanks Karen Carpenter).

The Jira ticket has been marked as fixed. When I went in and tested it this morning, it was working. I could pick different sections and the screen was jumping to those different sections.